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    Windsor Medical Clinics

    1.0 (1 review)
    Closed 8:00 am - 8:00 pm

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    7 years ago

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    Community Care Access Centre Erie St Clair

    Community Care Access Centre Erie St Clair

    1.0(1 review)
    1.5 km

    I've complained about both my nursing care that I'm receiving at home as well as my home healthcare…read moreprovider such as Psw's. My home healthcare provider for Psw is ELSO assisted-living southwestern Ontario. My nursing care at home is Saint Elizabeth both of these organizations they have great staff, but their management is horrendous. They do not understand the process of calling individuals if schedule is changed or a nurse is available. They have never called me once I've been with them over 10 years and not once have they called me to tell that my schedule has been changed and I wait hours upon hours to see if I'm getting a nurse from Saint Elizabeth And then find out the fact that the nurse is available or she called in sick first thing in the morning Care is OK but there as well it's not there schedules get changed consulting with Client. Staff are hired on to do healthcare which has no experience whatsoever and healthcare, they don't have a personal support certificate off the street some of them don't even understand English and a self directed care and environment where we direct our care and the people that come in don't understand English and can't understand what we're asking them to do people tell me that they've asked for fish and chips and they've given them Chicken strips and french fries I have argued with staff that don't understand and don't understand what the difference between pickles are sweet dill beats olives another one milk and cream. They think they are the same. They are not. I don't complain to managers for both organizations and nothing has improved, so this is the last resort that I can do. I've called my coordinator or both organizations. I've called The Lynn and complain to my coordinator there and nothing has improved so this is my last resort and I hope that somebody out there will listen and show that WINDSOR and Essex, the best care when it comes to their health specially after coming home from hospital and is in an environment that is a constant care SO is the only organization that has 24 hour care so those are the people that get what they get one of those because I get 24 hour care And I what I'm hoping will be a consistent schedule and I don't. My schedule has changed four times after having a meeting with the Director, the manager and the client service Director set a certain schedule seven days a week and since I've done that my schedule has changed four times without informing me, it's unprofessional it's unethical and it's unacceptable and I hope that something gets done so that we can get the care that we deserve here in WINDSOR and Essex County health unit outsourcing that Hospital do to keep us home in our own home to get the care that we need.

    Windsor Medical Clinics - medcenters - Updated May 2026

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