There is something to be said about a family owned and operated business that you just cannot get…read morefrom a corporate run business: flexibility, polite manners and reliability. It's their business, their reputation on the line. I was looking for a car service last minute, the night before my flight yesterday, to take me from La Guardia to a friend's home 1 1/2 hrs away in Montgomery. I called CAR24. Mike was super prompt in returning my text at 11:00pm, assured me he had availability and we'd touch base in the morning. True to his word, we booked the car in the morning and he gave me a very competitive rate. Didn't tack on last minute fees. Done, texted confirmation number. Gave me name of my driver, Allison, who touched base 5 min later with her cell number. Super prompt, funny and friendly, riding with Allison was a pleasure. A key thing to note: take your cues from the client. She didn't start chatting until I did. I'm from New Orleans and work in the hospitality industry there, handling conventions with 10,000-30,000 in attendance. I book about 250 private car service for clients a year. There are a few key things that are expected from a private car service that are unbendable: reliability, communication, cleanliness and polite manners in drivers, who understand it's not about them it's about the client. Likewise from a client: tip the driver and tip in cash. If you get good service, show it by tipping more than 20% of the fare. In our industry, there is nothing worse than a rude passenger and a bad tipper. Home run for CAR24. Allison even stopped at CVS so I could run in and grab something. Thank you!!! MaryBeth

They are very reliable. It was great service with a smile. It was a smooth ride in both directions.read more

TLDR: This is not a professional service. Look elsewhere…read more We had such a bad experience, I don't even know where to begin this story. First, the website to book doesn't work on iPhones, and you should use your computer. We've had two crazy experiences with this company but this last one was a major doozy. Their process is, once the proposed reservation is booked, they accept it and send you confirmations, and even after that, almost everyday you'll get an email confirming your booking. You'd think this was reassuring? We have two people on an account so we both were getting emails and texts confirming the booking. Reassuring. You'd think. The day of our reservation arrives and it's to get to JFK. The time for the car to arrive comes and goes. Reminder: This after actual text conversations back and forth reconfirming the booking as well as all those emails. So we text in that morning and the person says, oh you cancelled 3 weeks ago. I mean, how?! How did we cancel 3 weeks ago when you have been sending daily confirmation reminders as well as having text reconfirmations to confirm the date and time and the booking was made well after June 6th. Again, we have had at least 10 emails and texts confirming conversations since that debacle of our first request for a car back on June 6. Texts and calls back and forth that they are wrong finally got us a driver to the house 2 hours late! Initial flight missed at this point. We had to change flight reservations and make alternate plans for arrival. It was stressful. Beyond stressful. We are still holding out in good faith for them tho. We need to get to get to JFK and really giving them so much benefit of the doubt at this point. 40 mins to arrival promised. An hour later... the driver calls, who is supposed to be a professional driver, and she is somewhere parked who knows where trying to find the house. She's had the address and has CarPlay (as she rolls up finally I see she has her phone, so assumed she's using CarPlay or Google Maps) but parked and waiting at a totally different address. Again, another sign. But we need to get to the airport and are feeling like, beggars can't be choosers, just get us there! However, we really were just questioning this whole experience at this point and how this company is still in business. The driver finally pulls up, and it's obvious she isn't a driver, she's got a sun hat on and not dressed like "car drivers" are typically dressed and put together. I open the trunk and there is a wheelchair back there... I don't even know what to say to this. Except that she is now unable to help with luggage, clearly. And even more so, it has been validated that this is not a professional car service driver and seems to be a friend who has been asked to do a favor for the company. As she's on her phone, I'm assuming, googling a route to JFK, I say to my wife, make sure she doesn't drive off with your luggage when you arrive. The drive to the airport was pretty traumatic too. The driver was not experienced and clearly nervous the whole way, jerking the wheel and braking every time someone passed her. At JFK she didn't know where to pull over and allow for a safe exit and she really did almost drive off with my wife's luggage had my wife not banged on the car for her to stop! She was taking off before my wife even had a chance to get to the trunk. It was insanity. Later that evening, 6:52pm, I kid you not, we both get texts saying, your driver is on the way, with a notice saying, their late policy goes into effect after 15 minutes of waiting. Is this a joke? Then an hour later we get a text saying the trip has ended and they hope we had a pleasant and comfortable ride. Oh, we had a ride...that was insane and we can't recommend this company based on our experience. They need an administrative overhaul. Communication in excess doesn't mean good communication. A website that works on phones. Our driver was NOT a professional driver. They rolled up in their own car and were not dressed professionally, as well as their car not being set up for taking a customer to a busy airport. Not to mention, the driver was unable to provide a basic driver service of placing luggage in the trunk.

I've used Nancy and the Chauffeur Ladies numerous times to drive my son from Newark back to college…read morein Poughkeepsie. Nancy is great to communicate with. Couldn't be easier. And I love that this is a women-owned and operated business!

The whole process from price quote, to booking, to pick up was seamless. The driver, Orlando was on…read moretime, very professional, a great driver and pleasant. The car is beautiful and the ride is smooth. Glad to know about Rosa Ride. I have already shared this company info with my friends. I will use them for all rides in the future.

Lied about providing quality service & they do accept all type of payments. Worst service ever.read more

Art was communicative, professional, flexible and on time. His cars and vans were clean and nice…read more Highly recommend.

I used HV Trips for a long distance round trip from Monroe NY to Media PA. We rented the Mercedes…read moreBenz Sprinter, it fit our party of 10 with all of our luggage and groceries comfortably. The van was clean, air-conditioned and Art was professional, helpful and prompt (early actually). I would definitely recommend HV Trips/Art Limo to anyone looking for an excellent car service. I will definitely use them again.

Local and seems home grown service. Normally on time but to always. Worst is they still charge even…read moreif your flight is canceled. We switched to Air Brook who are professional.

Sussexpress did a great job for us. Our flight was cancelled and they communicated with us and were…read morethere promptly the next morning when we arrived in Newark, NJ. The driver was very courteous and drove responsibly. Carol LaStarza

I arranged a car to take me from JFK to northern New Jersey. I was a bit apprehensive since the…read moretrip was on Christmas morning, but was told when I gave them my credit card info that I'd get an email reminder 24 hours beforehand. When I didn't receive that email, I checked and found that a request for my email address had gone to my spam folder. At this point it was an hour before takeoff and six hours before landing, so I sent them a message and left a voicemail with my flight info, name, etc. When we landed, I had the delayed confirmation email and there was a text from the driver checking that we'd just landed. Thank you for taking an experience that could have been a disaster and stepping up on Christmas morning.

Used RCS to pre-book early morning airport transport from Nyack to EWR. Pricing was decent and the…read morebooking website was easy and let me select the car, a Cadillac XTS, which was confirmed on my booking reservation. The driver showed up 5min late. Not a huge issue, but usually when you pre-book, I've found they usually show up a few min early. The whole reason I pre-booked with a car service instead of Uber/Lyft for early airport transport was to avoid the stress of "will the car show up". Driver was friendly and safe and got us there on-time, but it was NOT a Cadillac XTS, instead it was a minivan. Again, not a big deal, but not what I pre-booked. All in all good service, but needed to show up early (or at least on-time) and in the vehicle booked (or at least communicate ahead of time if not available) to get a 5-star.

Great car service! It's a Woman owned business and the…read moreowner Kimberly will do her best to assist you with all your transportation needs.

THE WORST company that I have ever taken they will leave you there without telling you or calling…read moreyou, no communication AT ALL. if you plan on getting anywhere importantant at anytime I DO NOT suggest this company! KIM is a HORRIBLE company owner! If you have Been loyal with her company she will cut you off without telling you even though you have a LIFE OR DEATH APPOINTMEN TO GET TO!! She DOESNT CARE! Her DRIVERS SUCK!! Only DONNA is the caring nice one! the rest are liars! Especially the 90 year old they have driving for them! I wouldn't give them any stars unless I HAD TO!! Company SUCKS!!!!!