UPDATE: you'll see a nice comment from the facility asking me to contact them. So I did. Guess what? No answer.
Where should I start.
Skilled Nursing Facility is a misnomer for this institution.
The transportation arrangements are run by a person who doesn't realize that they are making care decisions that affect patients. My father is here. He was hurt in an auto accident. After fighting for a week to get a doctor to see him for a developing wound on his back the facility Dr. finally agreed and made an appointment for a wound care specialist, and an orthopedist on the same day. Because the transport involved two appointments, they threatened to charge double- even though it did not involve two trips. There was no objection, only incredulousness. Then, without consulting a physician, the transportation scheduler cancelled the wound care appointment, and rescheduled it for later.
The wound in question has been noted as an "abrasion." This "abrasion" has opened into a 50 cent size hole in his lower back, that is 1-2cm deep. This is not being cared for in a sterile fashion. Because they "don't do that here."
Today we were promised by the advice nurse for my Dad's insurance, the floor nurse and the wound nurse that an administrator would be coming in to talk to us at 330. It's nearly 5pm. No one has been in this room other than the nurse at 430, and PT at 230, and meals. My mom and I dressed my dad for his therapy this morning, because no one was coming.
I hope that the proper authorities read reviews. It would save me the time I'll take tomorrow to talk to the regulatory agencies whose visit, we hear, is imminent.
If you or a family member are about to be placed here, and have any needs beyond the most basic care and therapy, talk to your insurance company.
We've already talked to the ombudsman, the insurance advice nurse, and all the nurses on the floor. A doctor has ordered changes in care. And yet here I am, on Yelp, writing this review as I prepare to escalate the situation.
The administrator came and was in the office, probably preparing for her promotion to oversee 12 of these facilities. Good luck with those too, because she left already. So we know what they promise here is not what they deliver.
I apologize to the PT and OT staff for this review, they have been great. I also apologize to the one CNA who seems to be trying her hardest to keep up. But not to nurses and staff who are practicing medicine without a license. Not to the administration or director of nursing, who can't be trusted to hear family voices. Certainly not to the dietary aides who cannot understand what constitutes a diabetic diet, nor the multiple individuals who are obviously entering untrue information into their daily charts.
My Dad went to the ER, where they confirmed my worries. Stage 4 undermined ulcer, exacerbated pelvic fracture, and failure to notice that he was no longer able to urinate, due to the accident.
If you care about avoid this place. read more
