I was treated very rudely and I have no idea why . The clerk appeared to be in a daze as I noticed…read morehim sitting on the floor in the back room gazing at something that I couldn't see from my position from the counter . I had to call out to him for service . He got up from the floor and casually walked out to the counter with an aggravated. contemptuous expression on his face. When he spoke to me he was very curt and confrontational . When I complained about his rudeness he told me that I could go elsewhere which I did . However as I was entering the business I noticed a bullet hole in a pane of glass . Maybe I just missed a crime which may have caused this man to behave the way that he did I don't know

Exceptionally great service…read more Everyone not only aims to please, they genuinely provide quality work.

Extremely unprofessional and rude. Trying to have a conversation with the women who runs this place…read moreis maddening. She's hung up on me every time I've called and tried to resolve the fact that they ruined a $150 dress shirt. She accused me of lying, saying the rust stains THEY CREATED, were on the shirt when I brought it in. The shirt has been worn one time, for a couple or hours, and was in perfect condition when taken in. She's stated it's our fault and she will not replace the shirt under any circumstances. This is not a place I will ever do business with again and hope it stops you from thinking it "won't happen to you" after reading several of the same review with this issue.

Ruined my shirt the first time I took it in. Believe me when I tell you that it will happen to you…read moretoo. Place is old and dirty and unprofessional. Those that are saying it's great just got lucky that they haven't had anything ruined yet. Their time will come.

Despite what the property manager for the Oak Park location may think, it is not proper etiquette…read morein customer service or otherwise to lecture a customer. Over the course of these last 3 months in having to interact with the property manager over the telephone to be told that I as a customer was rude to staff which was not true as there are cameras on the premises which may or may not record sound and to see and continue to pay for storage at this establishment despite being cut off in verbal conversation or flat out LIED to or about is beyond what any normal customer would tolerate. The fact that I had to have someone else call after the manager left for information that she should have released do that business could be completed in a decent fashion is far beyond what it means to be CUSTOMER SERVICE ORIENTED LET ALONE PROFESSIONAL OR FRIENDLY. A previous opinion of a situation or even a customer should.....

I have had a terrible experience at this location with Tory. I had a mishap with a UHAUL truck on…read moreSaturday, July 25, 2026. The truck had the wrong mileage on it when I rented it. It was off about 30 miles, not to my advantage. I did'nt catch it until I left the storage unit. I called as soon as I caught it on Saturday morning. I was told to take a picture of the speedometer and it will be corrected on Monday morning. When I called Monday morning to let the staff know, who was Tory, I was a little upset, but I did not cuss or raise my voice. She decided that I was an irate customer and she was not going to let me get in her space and she would not talk to me any further. She was explaining to me the policy about checking the truck out before I left to see if it was OK. I really did not have time to do that in the parking lot before I left. I told her I had calmed down, however, she still refused to talk to me and hung up on me. I called back and she let it go to another location, I have been at this facility for 12 years renting trucks and storage space, I have never had any trouble. Good Customer service is rare. At this point I am trying to find the regional or area manager to make a complaint. They did correct the problem, but there was no reason for her to hang up on me.

Oh wow what a turn around been a customer 5 years a few visits per year. Place was always a…read moredisaster and employees seemed so unhappy. Well a new Manager in town cleaning this place up just couldn't believe the changes. Met him what a super guy , his employees seem so Happy, the place absolutely now safe and clean. He puts a big cooler with free water buried in ice for all customers. I shock his hand Thanks for what you doing. He says 80 percent of my time in the yard working hand in hand with crew members. I so appreciate a Manager like this. I was like him for 30 years in auto repair industry. I Thank the company for hiring him and will tell dozens of scrap folks about your Melvindale location.

Very mismanaged. They have a weird rule they mail a voucher to you instead of a check after they…read morereceived my scrap copper. You bring them the voucher and they give you a check. 3 times already they've told me it's been mailed. I still haven't received anything. It's been almost a month. Most places mail a check. She blamed the post office and covid. I don't believe her. I'd stay away from this place. Plenty in the area.

Disappointed that I described the job, the rented me the equipment which a large deposit was put…read moredown on, then cancelled the day of. Still waiting on refund.

Everything went good timely delivery and pick up , cost was fair personal were friendly . I plan on…read moreusing them again

I wasn't happy with the service I received. I went in to pick up two small packages and was charged…read more$12, double what I've paid in the past. The staff member on duty was very standoffish and even accused me of faking my online payment receipt, which is wild. They also no longer allow cash payments in Canadian currency, only U.S. cash or pre-payment online, which is inconvenient if you stop by on weekends without U.S. cash on hand. Overall, the experience was frustrating, and I'll be looking for a different parcel service going forward.

Awesome place and great service. The people that work there are super friendly. Good place to…read moreorder products that don't deliver to Canada. Ok value for money if product has free delivery.

The staff is friendly the clothes are nicely folded and it doesn't take long the service is great…read moreif you're out of town and don't have time to sit and wait for your clothes to finish washing and drying. I use the wash and fold services frequently and they always do a great job

The staff is very pleasant and they answer all questions about doing the laundry. They also assist…read morein the best ways to do things for those that aren't knowledgeable. I really appreciate being able to send my son without knowing everything that he needs to know about a laundromat he now knows how to properly clean and dry his clothes at a laundromat and not just at home. I thank you so much for your generosity and hospitality. I highly recommend anyone to come here. It is always clean and pleasant and doesn't have stinky aroma. thank you so much, Lafayette laundromat..

I use them for a job on Southfield lincoln park they delivered a lift for me. I sat there for four…read moreor five hours for Mechanic to come back out. I explained to him he I'm not paying for this so they gave you the lift for free and on my next job, they sent me up.

Lady at the counter is rude! They have a dog in there that barks constantly. So when you're trying…read moreto rent equipment and have a conversation all you hear is a dog barking. Not very professional for such a large company. Not sure who is in charge of this location but I sure hope they do something about this.