I've been going to Sandcrest Family Medicine for 4 years now, specifically seeing Dr. David Porter…read more The place is great! They are quite efficient with my time. I rarely have to wait to get to see the doctor, and the time spent face-to-face with Dr. Porter is valuable, friendly and time well spent. They have Saturday hours and plenty of staff so you can find a doctor with whom you are comfortable. Nice job, folks!

Sandcrest Family Medicine is an excellent Doctor's office with friendly staff and prompt service…read more Dr. Amanda Dornfeld is amazing.

I have had experiences where I felt dismissed. I only saw Dr Guse and Dr Lovell once but they were…read moreextremely friendly and straightforward. I've known of Dr Guse through distant acquaintances and he is the sweetest and most inviting person his review alone would be 5 stars hands down!

The front desk staff was all super friendly and helpful. I was called back immediately after I sat…read moredown. My visit was quick and covered everything I needed and more. Nice office and the rooms are clean. I definitely recommend! So glad I found a new doctors office and a new doctor who takes her time and makes sure your satisfied with your care.

Dr. Koopman has been a long standing physician in our family. Can't say enough good things about…read morethis man. Love his front staff, Linda and his new girl. Linda and Laura have been with him for as long as I can recall. Makes me feel like I am visiting family when I have an appointment.

Dr Simmons was recommended to me by my daughters' pediatrician for my two girls, for when they…read moreturned 18. I was not disappointed by this recommendation! When my insurance changed, she became my doctor, as well. Dr. Simmons is respectful, taking the time to really listen. She has a calm and peaceful demeanor. Whenever tests were ordered, I never had to call for the results - the office was proactive and always promptly called me.

Set appointment to discuss taking a leave at work due to a parent passing and struggling with my…read moreday to day job duties. She would not approve my leave and said it was standard grievance. Doctor was not empathic at all didn't even provide condolences from my loss. Will be looking for a new doctor.

I am not one to write reviews but my experience with Dr. Heather Dukes deserves one. I visited Dr…read more Dukes in August of 2021 for back pain from a prior accident, seeking x rays and a diagnosis. Initially, Dr. Dukes was very friendly and we started to go over my prior medical history before we went over the x ray results. She asked me a question regarding the Covid-19 vaccine, which I have not received. When Dr. Dukes became aware of me being unvaccinated, she got up, opened the door, and stood in the hallway. Her friendly personality did a 180 and she began to bash me, saying "You're the reason why so many people are dying", "its all because of people like you", "I will not sign you up for in person therapy since you are unvaccinated" and much more. Keep in mind that we were both wearing n95 masks the entire time. After arguing through the doorway for a few minutes, she closed the door and sent in an assistant to reschedule the meeting via Zoom. I declined and made my out of the office. This was, by far, the least professional interaction I've had with anyone in my life. Would never recommend anyone to Dr. Heather Dukes or her office.

Dr Dukes is excellent! She is a problem-solver and quite pragmatic. Her staff is kind and…read moreprofessional. I couldn't be happier with her care.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

Dr. Willfond is super professional and knowledgeable. She is up to date on all the screening…read moreprotocols and told me not only her recommendations but also her reasoning behind them. She runs on time and is available via computer or phone for prescription refills and appointments. Highly recommend!

The reception and scheduling people are solid, but the communiucation from the Nurses and Dr…read more Koopman was terrible. Most phone calls never returned and when they were it was 2-5 days later. Worse than that, Dr. Koopman ordered a urine sample to check for a UTI for my aunt, when the lab results came back positive he and the nurses failed to alert anyone in the family or outside caregivers. This caused a 6 day delay in treatment for an Elderly woman with dimentia.

I am a breastfeeding mother, and when I went to see Brenda Korte, NP, I was having knee issues. She…read moremade sure to double check meds to make sure they wouldn't work against me nursing my son, and even lowered the dose 'just to make sure.' As a breastfeeding mother, it is often hard to find others that are supportive, especially doctors! Aside from breastfeeding, she was very thorough, honest, and friendly. I would HIGHLY recommend her to anyone!

Everyone is very friendly. I've had difficult cases over the year, but the office is always on top…read moreof things. Dr. Lafollette is very knowledgable and genuinely concerned physician.

If you are looking for a good family primary care provider, my experience with Madison Family…read moreMedicine has been nothing less than a solid five star rating. They recently moved from Madison Avenue to E. Countyline Rd, in Greenwood located conveniently across the street from the new Costco. They are part of the Franciscan Physician Group. Note their new name is now Madison Family Medicine (previous name was Madison Avenue Family Practice). I paid a recent wellness visit to my primary care physician, Dr. Shelley Stiner, DO, who practices at this facility. Upon arriving at their beautiful new location, I found the facility to have a large waiting area with plenty of seating, magazines and flat screen TVs to enjoy while waiting for my appointment. The staff has always been very friendly from the front desk to the nursing assistants. Dr. Stiner always listens carefully to my concerns and offers healthy alternatives to prescriptions where possible. She is very pleasant and professional. I have always had short wait times on all of my visits and scheduling for appointments or a referral has been very easy when working with their office staff. Lastly, I love their "My Chart", web portal....you can schedule appointments see your past visits, Billings, request a prescription refill and various other things related to your healthcare experiences. They have an excellent response time to their emails that have been submitted to this portal. After each visit I receive an emailed survey of my most recent visit to complete if I choose to do so. I have always seen Dr. Stiner, but I believe they have at least one nurse practitioner and possibly more and other doctors available. For this large of facility I'm sure they have to have other physicians, but I don't have that information. Actually as I was walking out the door I saw sign for a new physician. (See photo attached) If you are ever in need of a Doctor of Osteopathic Medicine, I highly recommend giving Dr. Stiner a try if she is accepting new patients. I have been with her for approximately 1 1/2 years due to my doctor retiring and wanting to try a DO for my healthcare needs. Due to her high demand, I had to wait initially about six months until she was able to accept a new patient. (I had to keep calling every so often to see if they were accepting new patients). I hit it lucky I guess and on one call was told she was taking on new patients. At this point in time, I'm very happy with their services and the new location of this practice. Review #28 08/11/16

These people are the rudest I've ever encountered. I was bullied and my daughter had an…read moreappointment today and they changed it on me, they wouldn't see her. My daughter is 2 years old and I have waited for this appointment for 2 months and they still wouldn't see her. She has Medicaid and they treated myself terrible and even called me low rent. Do not take your child there. Doesn't even deserve a star

I chose this office for my firstborn based on the friendliness of the receptionists versus the…read moreimpatient snottiness of another offices...not to name names but you can guess. I've heard the doctors there are fine but geez, first impression matters, and Columbus Peds made me feel like my child was welcome as a new patient. Anyway, I saw half the staff during my extended hospital stay with my daughter due to her needing extra care and all but one was extremely pleasant and helpful to talk to. The doctor, Dr. Rachel Woods, that we ended up settling with is great! We've been seeing her for over a year and a half now and I have few if any complaints. She's very laid back as far as respecting my parenting and trusting my judgment on what works for my child and she keeps us very in the loop as far as where my kids at growth wise and development wise. I never feel like a question is a stupid one and she definitely makes me feel at ease as far as her caring about my child's health. Not to say that my daughter loves the doctors office (and really who does?) but Dr Woods is very pleasant and cheerful when working with her and it goes about as well as it can. I'll be bringing my son to her as well when he arrives in a few months! I've never had to make an appointment or walk in so I can't speak on that but, all of our well visits have gone smoothly with very short wait times.