I should have done my due diligence and read all these negative reviews first - but I was stupid and in dire need of roof cleaning for our rental house, so I wasted time and money on the worst roof cleaning biz in the region, and still need to have my roof cleaned. I too got a coupon through Living Social and should have followed my gut and requested my money back from LS before the 7 day refund period was up. I bought the coupon on Saturday, then called the company around 2PM on Tuesday. Left a message, repeating my call back number slowly twice. No return call. Called back on Thursday afternoon (business hours), again left a voicemail. By Friday afternoon, I was about to request my Living Social money back, when a woman called and provided a lame excuse of not being able to decipher my phone number - what business doesn't have caller ID these days??? Said the earliest date available was 12/15 - 4 weeks from my first call. She said they would call me if an earlier availability came up, which she said probably would. No call ever. When they were a no-show on 12/15, I called them and got a woman with a heavy southern drawl, who apologized and blamed the scheduling error on a previous employee who was no longer there. She said I wasn't even on the calendar for 12/15 - but that I was on the calendar for 12/17, 8-9AM, she kept asking me if that was alright, and I kept answering that I guess it would have to be. She said they would call a day before to confirm it. I said, you mean tomorrow? I can confirm it now. She just kept repeating that they would call a day ahead. No call yesterday, so I foolishly thought she must have looked at a calendar and finally understood. Today is 12/17. Huge surprise - no call & no show.- I received a voicemail from 864-504-3310 this morning at 9:14AM - the southern woman left a voicemail stating they needed to reschedule due to "Extreme Weather Warning". A missed call - no message - was on my phone from the previous day, which I had no way to identify as Windoworks - presumably to either confirm (disproving my previous thought) or to reschedule - but didn't bother to leave a message. I was irritated and called the 864 area code number back, and spoke to a man. He had no idea what I was calling about - it was clearly a generic call center. I called the Windoworks number and got the southern drawl woman again. She again apologized profusely, saying they couldn't be on the roof with the Extreme Weather Warning. I said it is Seattle, and yes it was raining a little - not a downpour or anything close. I had already checked with King Co Emergency Mngmt folks at the RCECC in Renton, who told me there is a Weather Watch, but only above 1500 feet. When I told her the weather is just a normal Seattle December, she said she couldn't tell because she is in Georgia! She wanted to re-schedule AGAIN - and I was irked! She said she'd have to have the owner call me. So, he called about an hour later and started right off with the LIES. Blamed everything on the employees - said the first one was let go because she would just forward the phone to the answering machine and leave the office the whole day. He said he's had problems with the office staff and has now hired 3 people that man the phones 24 hrs a day (yeah, right!) and that it costs him more than he makes (yeah yeah right!). Not sure why he has little miss southern drawl in Georgia making calls when he has such a fully staffed office. Then said the current employee (southern drawl) should never have given me an exact hour - only a 4 hour window - more excuses. So to continue the story, he said they couldn't do the roof due to the extreme weather - when I pointed out it is normal Seattle rain, he said the treatment would just wash off in the rain. I told him this was the first time that anyone had mentioned needing the weather to be dry for it to be done - for that he blamed Living Social, saying that the fine print said something about "inclement weather". I told him that this weather is exactly what anyone would expect in December - and that set him off. I think he was left with no one else to blame. He decided he didn't want to do business with me, saying that I probably wouldn't be happy with his work (after looking up his business on the Labor & Industries website and finding the business started by Brett Hutton was sold to him in 2010 - Hutton's license expired in 2009 - it appears Davis may not be licensed and if that's the case, then probably not bonded either) I probably wouldn't. The WA Dept of Revenue only shows the Hutton license out of Kirkland that was closed in 2010. Eastside Window Cleaning, which appears to be his parent company, also shows it closed earlier this year. My recommendation is to run quickly from this company. http://eastside-window-cleaning.com/About-Us.htm Run, don't walk, away from this guy - unless you want a lot of lies and frustration! read more