Is this under new ownership and management? My friends are having difficulties getting phone calls…read morereturned and scheduling appointments. It was never that way when I used their services 3 times.

Terrible customer service. Their guy who does quotes measured one out of four windows and when the…read morewindows arrived only one fit. The same guy argued with us throughout the project. They said we did not need permits, the city said that we did. They did not fill out or offer to submit information for rebates for the new windows. Going with this company cost us time, money and frustration.

Bad experience!! We replaced all house windows and had siding installed on our house in 2008 and…read more2010 through Bi State. Almost all of our windows have lost their clarity and have an opaque film over them which prevents us from being able to see out of them. I began calling Bi State in December of this year, and after talking with the receptionist but receiving no follow-up call, kept calling about every month with the same result. It is now June, and no one has ever called me back. The receptionist even told me she would pass my information onto the owner of Bi State but to no avail. I just want to talk about any options we have regarding warranty, replacement or other solutions. VERY disappointed in this company. I strongly suggest you avoid them with your business. I try to support local businesses, but this has not gone well.

I initially made a call for a quote. They finally showed up after they admitted that they lost my…read morereservation. I scheduled gutters for my house and they showed up 3 weeks after they told me to expect them to be there. I was not happy with a few things after they were completed (one was damage done to the flashing that was not there before they started). The other was that one side of the house has gutters were not on grade and there was a very obvious swale and I knew that the water will not drain properly. I made a call and was told to send an email and attach pics. Shortly after doing so I got a call telling me that my only option was to spend an additional 3-5,000 dollars to fix the issue and no accountability was taken on the damage done to my house. The issues I have were completely fixable, but there was no attempt to remedy. This is the first negative review I have given on yelp, but thought people should know how this company does business.

Quite disappointed in this business. The estimate part of things (them coming out and measuring)…read morewas great. After, all down hill..... upon receiving my price quote in the mail, they had colors wrong, and no labeling of what room is what. Then they couldn't find me and had no notes of anything the guy and I talked about at the time of measurements. Now my pricing has doubled and to do two medium to large windows is about $3,000 almost doubled in price of the original quote.

I had called in a week ago for a appointment for a windshield replacement. Called today and they…read moresaid there was never a appointment set up. And then they said they couldn't get me in. DO NOT RECOMMEND

We have multiple apartment buildings and have used Norm's to replace windows and doors on all of…read morethem, plus several windows and doors on our own home. They used to be a quality company, but their ownership changed recently to some people with weird beliefs, and their service has declined. We have switched to using another company. We would not recommend Norm's Glass.

Completed replacement of oversized picture window with skill & professionalism. Estimate was…read moreaccurate & options discussed without pressure. Left work area clean and tidy. Would recommend these local skilled crafts workers to anyone.

We were able to get our blinds installed by the boss (Ron), he did an absolutely amazing job…read more Surprised how fast the blinds were installed about 30 min. Also the sales person that we dealt with Brian was GREAT he did not try to up-sale us, he listened to what we wanted and showed exactly what would work for us. He was also able to add a couple of things that were being promoted at that time. We are so happy with this purchase

From the owner: The Blind Guy proudly serves the greater Lewiston, Idaho, area with custom window treatments,…read moreretractable awnings, and patio shades. We are dedicated to quality products and reliable service and work with industry-leading brands like Hunter Douglas, Graber, Alta, Insolroll, Sunesta®, Sun Control, and more. Book a free, in-home consultation today to learn more about window treatments in Lewiston, Idaho, and beyond!