(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

Thank you for arriving the same day I called to fix a broken window! I was so impressed with how…read morequickly you guys organized and rallied around me to fix our window. What a terrific local business. Look no further than these guys. Also super friendly. Good prices. Thank you. Will always use you from now on!

My son broke our garage door glass while practicing batting in our backyard. We had a few companies…read morecome by to provide quotes and they all either deferred us to contact custom glass companies or to replace the garage door entirely. I called Highland Park Glass Company and spoke with Susan, who is lovely, and Eddie who was able to provide a quote and replaced the glass the next day. Although it was nearly impossible to replace the glass, Eddie and his crew were able to replace it! Yay!

2026-04-23: I have used this company twice now. Both times have been fantastic. This time they…read morewent out of their way and accommodated us to make our project come out great. I couldn't be happier. I guess my review will include pictures from both projects.

The team of professionals at this company is honest, considerate, open to questions, and deliver…read morehigh quality product. We needed an accessible shower installation for our ADU. Michael Crooks was very responsive as a company rep and everything he quoted was delivered just as he said. The quality of the shower is excellent and we love the Koehler fixtures. We chose black on white to assist those with visual deficits and really like how they turned out! The fold down seat is also a plus for those with endurance challenges! The demolition andinstallation team of Jose, Gabriel and Jairo could not have done a better job! They were timely, efficient and professional. They demolished the shower and tub one day and took away all the debris. Then, the next day, they built the frame and installed the new walk in shower exactly as we requested. They were pleasant to have on our property and we're considerate in where they set up their workstation and parked their trucks. We did have a challenge posed by the installation day with company coming to visit us... And they worked out a mutually agreed upon date that met our needs. I highly recommend this company.. ask for this team of installers! You won't regret it!!

I kept seeing their truck by my work on my morning walks. Finally, I decided to check their website…read moreto see what type of services they provide. They do both residential and commercial so I completed their form online to get a quote. Cathy called me a few hours later with a quote and I was comfortable with the price since they specialize in this service. I received an email one day prior to my appointment to view and confirm. On the day of the appointment, I received a text one hour before the appointment time. As I was looking out my window to see if there was parking, I saw their truck sitting by curb 30 minutes before the appointment time. I went to see if Jaime could work on it now rather than wait. The window's tint was dark and the sunshade was up so I wasn't sure if he was in the truck. Luckily, Jaime got out as I was walking back to my place. I told him that I didn't want him to come in my place to remove the screens since I didn't want to clean the floors when he was done. He offered to wear booties and I was good with that. I asked the reason for coming in my place and he said just to remove the screen. I said that I can do them but one screen's tabs were broken. He told me to push it up then push out which was super easy to do. Anyway, he looked at my screen and said that there were no holes so I don't need to change them. I said that I need new pull tabs so that I can remove the screens to clean the windows. He said that I do need to replace the screens if I wanted new pull tabs. He showed me a large metal square one and one short and narrow one. They were much sturdier than the cheap plastic ones that I had. I stood and watched him remove the old screens and install the new ones. It was fun watching and talking to him while he repaired the screens. It took him about 45 minutes to set up and repair my screens. He said that that there's one year warranty. Overall, I am very happy with their customer service and product. I highly recommend them and they have a customer for life.

Professionalism , price they wanted to charger me $80 per screen…read more I released all my screens 8 total for $42 in material

Working with Intex Windows was completely seamless. They handled the replacement of all the windows…read moreand sliding doors in our home, and from the initial call through the measuring appointment, product ordering, and final installation, every step was handled smoothly and on schedule. Shant was professional, responsive, and showed genuine care for the quality of work provided. Daniel and his installation team were experienced, punctual, clean, courteous, and a pleasure to work with. When a few screens had issues, Milgard's customer service promptly replaced them without any hassle. We are very pleased with the entire experience and would gladly recommend Intex to future clients.

This is the third home, Shant and his team with Intex Windows have replaced sliding doors and…read morewindows in for me. The same team have covered all three projects and the experience each time over the past 8 years...has been seamless. Such professionals, clean up is spotless, team are friendly, everything on schedule and with customer service respect. Love these guys. But this time, there is an exception to my review because I want to offer deep loving kudos: On the last day of installation, I experienced a medical emergency and had to have emergency surgery on my left eye to prevent me going blind. It all happened so fast and I was rushed to the hospital, leaving the team on their own in my home with my two cats. When I returned late that evening, the team had completed the installation, completely cleaned up my home and made sure my cats were safe. The next day, they checked in to see how I was doing, with no request for their final payment, which was due the day before! The money was not their immediate concern - my wellbeing came first. Top rate, first class, the best. I paid them a few days later, without them ever asking me for the payment. That was last year...and as with my other properties the windows are all fabulous and flawless and my relationship with Shant and his team is love for life. Thank you, thank you to all of you.

Pricing, quality of work and windows were exceptional . Steven was my contact person throughout…read moreentire process and he was very attentive to my requests. I highly recommend this company for new window installation. Installers did such an amazing job.

Two windows broke within 20 months apart. My previous single pane windows had lasted us 30 years…read moreand these brand name windows haven't lasted for 2 years. I expect more will break and my 30k windows will go down toilet. the saleguy hadn't mentioned we must buy extra warranty to cover the glasses themselves. He was too busy advertising us other stuff. We only learned that after the fact, so we had to and will have to pay out of pocket now. DON'T TAKE RISK WITH YOUR MONEY.

Had a great experience with this company! They were quick to come out and give us a quote and the…read moreinstall went so fast! They were very quick and precise with the install. We requested an install of a window and a new screen door. Will definitely use them in the future for the rest of our windows!

I was extremely pleased with the services I received from Manna Home Design. I worked specifically…read morewith Harry who was very pleasant, knowledgeable, and professional. I was looking to replace a large picture window, two side windows, and a french door w/sidelights. Harry listened to what I was looking for and provided me with options. The french door was a special order but was more reasonable than other options I had sought. Harry kept in contact with me to apprise me of the timeline for installation as the french doors were special order, requiring more time before the install. The installation went smooth and the crew were very professional and expedient...less than half a day to install the french doors and three windows. I am extremely pleased with the products, Manna Home Design (specifically "Harry"), and the installation crew. The new windows and french doors look great and cut down the exterior noise as well as the heat.

Quick response to my Yelp request, with minimal turnaround time for job completion. Great value and…read morequality work! Thank you again for the great work, Alfredo!

I reached out for an estimate to repair one window that was stuck in one window that wouldn't stay…read moreopen. The estimate was turned around quickly and the work was done within a week. Great team and will definitely hire them again in the future!

Originally, we were referred by our cousin, she purchased a sliding door with built in blinds and…read moreshe was extremely happy with the product and service provided. We have now bought a sliding door and three windows for our house. Communication has been great with John and our Milgard products look amazing!!!

We recently completed our window project with Frontier Windows and had an excellent experience from…read morestart to finish. The entire process was smooth, organized, and professional from A-Z. Jon, the owner, was amazing to work with throughout the whole project. He was responsive, honest, patient, and made sure everything stayed on schedule and ran smoothly. You can tell he genuinely cares about his customers and takes pride in the quality of work his company delivers. The installation crew was also fantastic -- professional, respectful, clean, and detail-oriented. They showed up on time, protected the house during installation, and paid attention to the small details that really matter. The finished product looks incredible and completely elevated the look of our home. What really stood out was the communication and overall customer service. There were no surprises, everything was explained clearly, and the entire experience felt stress-free. It's hard to find companies today that combine quality workmanship with great customer care, but Frontier Windows absolutely delivered. Highly recommend Frontier Windows, Jon, and his team if you're looking for a smooth, professional window installation experience.

I contacted Marco at MJ'S Window. They installed 2 sliding…read moreglass doors and 3 windows for me in 2018. So in 2026 I called Marco again for a bedroom window and a patio sliding glass door in an almond color to satisfy my HOA. Marco made an appointment to come out for a measurement I gave him a check for a deposit and 3 weeks later he had my windows. Marco and his team came out on 3/18/2026 and installed the door and window they did an excellent job. I waited for a few weeks before leaving a review, it had rained for a few days a 2 weeks ago so far so good and No leaks. And Marco also cleaned out the track for the bedroom sliding glass door we had installed in 2018. I highly recommend MJ'S Window, Screen in Alhambra, CA

I highly recommend MJ'S Windows for their professionalism, good communication, and fair fees…read more Most window and door services no longer provide repairs, preferring to install new ones. It was difficult for me to find the repair service, and I am glad I found MJ'S Windows To fix my vertical sliding window, they needed to purchase new sliding parts. They provided fair fees and fast service. Marco made a good effort to fix my old sliding glass door, which was improperly installed and therefore badly skewed. I like that MJ's gives you the option of repair or new installation without commercial pressure. I will definitely contact them with a new project in the future.