I would not recommend Window Nation for window replacement. The first large window we replaced was…read moregreat. There are no problems with it. A few years later we bought 9 windows to finish the project. ( The salesman-Chris told us the new windows would not have condensation in the inside. Every single one of those windows has moisture problems. The company sent out a guy 2 times. Every time we were told moisture on the inside of a window is due to too much moisture in the house. We bought 3 dehumidifiers and have the humidity problem solved. Well the guy came out a third time. Told us without even checking our windows that it is normal for windows to have condensation in the inside. ‍. He says the windows are working fine. It is the moisture and the circulation in our home. That's a bunch of BS. Well I disagreed and I am not satisfied with the windows. Now the service /installation manager is going to come to our house. How can 9 windows have condensation and one window not have a drop of moisture on the inside? I feel there is something wrong with the manufacturing or the installation of the 9 windows. I just wish they would admit that and make it right.

All good except the window in the bathroom won't stay up. Issue happened after a year rep came to…read morefix it after a few weeks. One month later same issue. First call in February 4 calls since then its now May. Customer service keeps apologizing and promises a call back in 2 days, a week later no call back. With all these bad reviews I can't image WN is that busy or so many bads reviews no one wants to work for the company = no enough staff.

Took 2 years to install a replacement window. Came multiple times and continued ordering the wrong…read moresize window. I would definitely avoid.

This is the general contractor I/we trust the most! They ripped off our old roof (3 story home) and…read moreput on a whole brand new roof (2009), they've installed three new windows, and did a new bathroom ADDITION in our home. They're very reasonably priced and we've never had any problems. The Clair Boring company has always gone the extra mile for us. We'll be using them again in the future.

If you have read any of my other reviews, you know i don't give out 5 stars lightly…read more Metropolitan was wonderful to work with through the entire process. Helpful, non pressure staff at their showroom. Our in home sales rep knew her products & was helpful in guiding our decisions. (We did a lot of research & saw many other products) Ordering and scheduling was a breeze. The installation was amazing. Entire house (21 windows) was done in 6 1/2 hours. We love these new Marvin Infinity Windows and would highly recommend family owned Metropolitan window company.

Is wonderful company. Wonderful windows. This was the…read moreeasiest company to work with. Top notch experienced crew came and installed my new windows without a hitch. I would only recommend Metropolitan. My old windows were Anderson, but it seems that they only want to make a sale anymore. Had quotes from both, and happy that I chose Metropolitan. Plus, they are beautiful!

He was so kind and pleasant to work with. He cut my unique shaped glass very quickly. He is very…read morereasonably priced.

Knowledgeable, courteous, accommodating, and competent. He came to my house to replace a broken…read morewindow pane when everyone else wanted to replace the entire window. He was fast, friendly, and extremely skilled. The pricing was more than fair. Highly recommended.

I recently closed on a house and since it was older I needed my windows replaced. I went with…read moreWindow World trying but I guess I shouldn't have. At first, things were going well since I was contacted not even 5 minutes after I sent in my information for a quote on their website, which I was impressed by. I booked an appointment for the quote and was expecting a representative at my house at 6pm on Monday (today) but after 30 minutes of waiting no one showed up. Called Window World, and was told that they don't know why he didn't show up so I was put on hold and after I was put back on, the man who answered the phone, Marty, said that my representative was already at the address and was talking to the customer already, he wasn't. Just to make sure I didn't get confused, I confirmed my address just in case but it was correct so that wasn't the issue. At this point, I was annoyed by the clear miscommunication on there end so I gave Marty a call back and told home that I would just go with someone else since I was on a time crunch to get this dine. He was very understanding and apologized, even though it probably wasn't his fault, but what this told me is that my time clearly wasn't important enough to them. If this is how the QUOTE was going, I couldn't imagine what the actual installation of the windows would have gone. So yeah, don't go with Window World.

Outstanding Customer Service: Working in service-oriented business's most of my life, and as a…read moreretired HR Director, I can say with confidence that Window World Youngstown stands on a solid foundation of excellent customer service. From the top (Patrick Moran) to management, the installation crew and administration, everyone was a pleasure to work with, and everyone worked hard in assuring that my 100-year-old 3 story home, with 20 new windows and new vinyl siding, looked good and functioned properly. As we all know, sometimes sh*it happens in life, and with an old crooked house one can expect some challenges along the way. The level of concern and effort to assure my satisfaction was and is what separates the good from the outstanding. Outstanding job Window World, Thank You.

Windows are leaking for the past 8-9 years. Window World would not replace them nor pay for the…read moredamage to plaster, wood trim & carpet. They used numerous excuses for the leaks saying it is due to bad siding or bad roof. Their a ledged warranty is suspect.

The actual installers where fine but I had to fight to get my windows installed on time and then…read morefight to get my siding installed at it was late and then they were supposed to deliver it when I was gone if there was a problem they were supposed to call. no phone call so when I showed up and it wasn't there I called and they were like oh well. i travel for a job and had taken time off to be home they were just like oh well. they knew I traveled for a living so I took two weeks off for no reason and couldn't go back to work then they finally showed and that meant taking more time off. so 4 weeks without work and they delivered the wrong color trim so they had to stop early the first day because they couldn't do any more without the trim. they did come back with the right trim today. no idea how much longer this will take. the worst part is I have to use them again to finish thr back side. I decided to use someone else to put my back window in because they only install the same size window over the old frame. they don't actually replace trim or anything. Im truly unhappy with them customer service. though as I said their installer both for the window and siding are the only reason they get any stars. the installers are great. the rest of the chain to get the stuff is absolutely horrid. Super unhappy