Man, I got my truck back with a huge scratch down the drive side window, when I confronted them they said it was there before i gave it them, like I wouldn't have noticed a huge scratch going down the side of the window on the DRIVER side! they are taking no responsibility saying " I did NOT do it " even though I have a picture of right after I picked it up, it was fresh. Unprofessional, don't take your vehicles there. read more

I am absolutely dumbfounded at the way business is conducted at Tinting By Rita.  I called to get an estimate and to find out the next available appointment time.  We discussed my vehicle and the fact that it was already tinted but had turned purple due to age.  Quoted $100 for front two windows and $40 more if I wanted to get a brow for the windshield.  I told Rita that I thought I wanted to go ahead and get the brow. Keep in mind, I have never used her service before, but decided to give her a try because I have family members that take every vehicle, they buy to her.  Fast forward to this morning.  I dropped my truck off and discussed what shade and what services I had decided on.  I asked her to match the back windows and I declined the brow for the windshield.  We agreed I could just add it later if I decided I wanted it.  I left with nothing bad to report. I got a text from Rita telling me my vehicle was ready.  I excitedly rushed over to her shop with $100 in my hand.  Only to be told the total was $140.  I asked her to clarify the total and she said, "There is a $40 charge to remove the old tint."  (Which is totally a fair price.)  I then asked her why that wasn't mentioned yesterday.  She then said, "Well I didn't know it had old tint on it." I then said, "Yes, we discussed it on the phone."  She said, "No, we didn't."  Not super happy about it, but I told her I would have to run to the ATM to get more cash. She handed me my receipt, which I placed back on the counter because, according to her, I had not paid fully for the services yet.  I turned and left. I am on my way to the ATM and I cannot get the fact that I know we had that conversation about the tint being old and faded so bad that it looked purple out of my head.  I decided that I would give her the $40, but I was not going to do business with her moving forward.  It is only $40 after all.  I felt strongly that this was not the way business should be conducted. I pulled up to her shop and she was already outside.  I got out of my truck and walked towards her.  She said, "You aren't going to know what to think not seeing purple anymore."  I laughed in agreement.  I then told her that I was going to pay her the extra $40, but I felt that this was not a good way to conduct business and that I would not be a return customer. We are walking towards her shop at this point.  She steps inside the door, and it was like a switch flipped.  She turned and threw my money at me.  Then stormed over to her already poured glass of wine at 1:00 in the afternoon.  All the while cussing me and telling me to get the F out of her shop and to take my effing money and leave. At this point, I am standing there completely dumbfounded as to what is going on.  I leaned down, picked up the money and calmly told her I just needed my receipt and then I would be on my way.  She screamed, "Why the EFF didn't you take it when I tried to give it to you earlier?"  To which I replied, "I didn't want to take a paid in full receipt when I had in fact, not paid for her service completely, according to Rita.  She screamed, "All this because you can't listen on the phone."  Which, by the way is totally the opposite as she is the one that couldn't remember our conversation.  I digress. She then grabbed the receipt and crammed it in my hand and told me to get the EFF out.  She continued to scream the F word at me and telling me to get the eff out of her shop and don't ever come back.  All the while, her worker was trying to intimidate me.  Not impressed at all.  Surprisingly, I remained completely calm and did not return any curse words or any harsh words at all.  I placed the $40 back on her counter and left.  She returned to her wine. It was a completely horrible experience and to top it off, the work isn't even good.  It was trimmed badly and is quite a bit lighter than the back windows.  I will edit this review and add pictures when I get a moment to go take them.  She lost a customer over $40 that I was totally willing to pay if it had been included in her quote the day before. I am not sure why anyone would think that this is an okay way to speak to another human being, let alone a customer.  Terrible way to do business.  I will never ever, ever use her again. read more

Completely rude when I called to ask their prices. Laughed and was sarcastic then he hung up on me when I wanted to book anyway.

Please do yourself a favor and go somewhere else. I know you're probably thinking yeah but they're really cheap but who cares if it costs a little more because it's definitely not worth it to hand your baby over to these careless and rude people. I had an altercation with these people today because when I got into my car my check engine light was on and my fuel gauge was not working. Clearly something was wrong with my vehicle after I got it back from them so I went back in there to ask questions and they got very rude with me and didn't even consider trying to help me figure out the problem they just got all defensive and blew up. Then she sent her husband out to tell me to get the f*** out of here! Lol... Nice way to treat your customers . So now I have to turn my car into the dealership which is going to cost me time and money to fix what I guess is the fuel sensor on a 2015 Dodge Charger RT. Oh and if you have leather be careful because she likes to wear bedazzled jeans and scratch your leather up then try to act like it was there before but come on guys we know better than that don't we? read more