As a customer of Polar Seal they need to be recognized for their quality windows and patio doors…read more  Their sales representative was very knowledgeable and the installation crew was exceptional. It's difficult to find a company that will stand by their product from the point sale and years after with their premium warranty.   Every product they sell is the highest quality and I know they will stand behind their warranty. I am so very happy with Polar Seal we had them replaced all the widows in our house last year. We had two patio doors installed 18 years ago, last week while mowing the lawn a rock broke the glass on one of the patio doors.  After a call to Polar Seal customer service, they came out and replaced the glass in two days at no cost to me.  I don't know of any other company that would be so responsive to a former customer's needs.

We purchased all of the windows for our Fire Damaged Double-Wide home in the summer of 2015…read more We bought Casement Windows, Double-Hung Windows, and Slider Windows from their "Ooops Shop"! They were a tremendous bargain & served us very well. We're now in the market to buy a Double-Hung / Slider for our Kitchen Window (with an eye to replacing the existing single-pane window)! Trust yourself to receiving ethical, courteous service from them!!!

They could actually give the quote that they said they would. They came and looked and measured and…read moreI got no response.

This company has reached out and have scheduled an appraisal…read more So excited to see what Chris can do for us thank you for calling me personally to fix my mix up with companies

The installation of gutters was very good. The installer was very professional and efficient. He…read moreworked quickly and was meticulous in his work. So, the quality of work and lifetime guarantee are positives for White Pine. The reason for only a 3-Star review stems from what was promised in the sale. When presenting what the company was offering, the salesperson showed gutters with included leaf guards. She never indicated that these were a separate purchase, leading us to believe they were included in the purchase. After installation, we found out the leaf guards were not installed and were told they were not included in the contract. When questioned about the misrepresentation in the sales presentation, we were offered a 30% discount if we wanted the leaf guards installed - an additional cost of $1,300. Feeling that the misrepresentation by the salesperson - whether unintentional or not - should have been covered by the company and not merely discounted by them, we cannot in good conscience fully recommend White Pine Renovation.

From the owner: White Pine Renovation provides roof replacement, siding, windows, gutters, and doors for homeowners…read morein Portage, Traverse City, and surrounding Michigan communities

i guess randy did the best he could do with the limited resources & knowlage, be careful of you…read moreask for help, check backgrownds,.

From the owner: Jobs done right the first time. We take pride in or jobs like it was our own home. Promise you…read morethere won’t be any disappointments. Satisfied guaranteed.

I had Michigan Screen & Window do a number of door and window replacements at my house. I was very…read moreimpressed with their attention to detail, cleanliness, and well executed installations. I had a very old door that we wanted to preserve, but add a deadbolt to. They came up with a really clever solution to make it work. I will definitely hire them again this summer to install a larger window in my attic!

Do NOT use this company, especially if you plan on using a renovation loan or are buying a house…read morewith a FHA loan!!! Working with this company was a nightmare to begin with. When we initially called the company, we explained that we would be using a renovation loan to fund the project and went into detail how said loan worked with payment. We were assured that it was ok, thus we scheduled an estimate. We had a limited amount of days to get the quote in to our lender, and was upfront about that. We were told by the estimator that we would have the quote either later that day or the next. We ended up having to hound the company for the quote and it took a week to receive, thus delaying our close. It was like pulling teeth receiving information from this company. The worst part was when it came time for us to receive the clear to close. Our bank sent Michigan Screen & Window Repair the agreement, and on the third business day they still hadn't sent the agreement back. With renovation loans, you need a signed agreement in order to receive the funds for the project. After many calls, we learned that they REFUSED to sign the agreement because they needed the deposit first. Why it took 3 business days to tell us this is beyond us. We then said we could write a personal check so that we could get the agreement signed. Once the bank cuts them the check, they could just reimburse us. They said NO and would only return the deposit check to the bank. At this point we had our mortgage officer call them to try to explain better and they wouldn't budge. They even told our mortgage officer that they would have to send the agreement to their attorney first to review "and this would add time and money to our quote". Our bank has never had this issue with any contractor before, and we do not have these issues with our other two separate contracting projects. The phone call ended with Michele (their office manager) telling us that we would be best going with a different company. We were supposed to get the clear to close on our house today, and instead we are scrambling to find a whole new contractor. What this company has done is completely unforgivable and unprofessional and WILL be reported to the BBB for how they handle business. It should have been communicated to us from the beginning that they cannot accommodate renovation loans and time frames, especially since that was the premise of our first conversation with them. Do NOT use this company for your screen or window needs. You will regret it.

In October of 2023 I called HomePro of West Michigan to schedule a consultation on updating our…read moresmall bathroom. The initial call was strange, honestly. The person I spoke to didn't seem like they knew what they were doing, but we managed to get a time set up and I got an email confirmation. On the day of the consultation no one arrived. My wife called them to ask what was going on and they did not have our appointment on their schedule. Not only that but the name on the email was apparently from someone who no longer works there. Again, very strange. However, this person did set up a time and was able to set up a time with Cody. Cody came on time and did a quick inspection of the room and set up more time on another day to show us options. He was great, he knew what he was talking about and gave us informed advice. We agreed on a plan set up a payment, agreed to have a yard sign put up, and write a on online review, hence this. I was informed I would get a call once the materials were in to schedule a date for installation. A few weeks pass and I get that call while I'm working. I try calling back and end up playing phone tag, which is something that happens, I get that. But I do get in contact with someone and try to schedule a date that would fit in my schedule and was told to try calling back later, being given the impression that these are quick turnaround times. - This will come into play later because it's hard for a customer who has to, you know, schedule time off of work. So, after some more phone tag my wife was able to get in contact with this person again and schedules it for January 15, and to expect arrival between 8 and 10M. I procure the time off of work and we spend the weekend cleaning up the space as best we can so it is as seamless as possible for them to do the work. That weekend also had a pretty intense snowstorm, so I made sure to keep our property shoveled and salted. On January 15th I was up at 6AM to shovel and salt so they have a safe parking and walking path. At 8:00 we begin waiting. 9:00 passes, then 10:00. At 10:30 we call again only to be informed that the appointment was never added to their calendar. My wife and I both had a thousand-yard stare at this point. I think we deserve some kind of award for not vocalizing our frustration then and there. To top it off they already started another project, but luckily, they could schedule for the following week, in other words, I needed to request more time off of work for this. Plus, based on the previous conversations, seemed to have to do it on their timeline or call back later. The consultation was great, but it really seems as though scheduling an appointment more than a couple of days out is something this business struggles with. When the day finally arrived, I welcomed McKennen and Charlie into my home and I went over everything with them Both of them were absolute professionals and not only did they do a fantastic job with their work, they were great to chat with too. It was a two-day process and they warned me that the first day would be loud, and it was. The job they did was immaculate, it gave our small bathroom actual useable space. The whole reason we started our bathroom project was because of a leak in the sink, and they took care of that and installed our new vanity. They even put up a new medicine cabinet. The three people we interacted with the most (Codi, McKennen, and Charlie), to say they went above and beyond would be an understatement. Scheduling difficulties aside, I am more than pleased with the work that was done and would not only recommend them for service and future work, but I will look to HomePro of West Michigan if we need more updates to our home. It was a long build up to completion, and in the end it was worth it.

I recently had my consultation with Codi from Home Pro's. I felt completely overwhelmed as my…read morebathroom has been in shambles for months now because of 2 different incompetent contractors. Codi made me feel like extended family, he is very passionate about the company and did not need to "sell me" his knowledge, experience and expertise is evident. Home Pros offered superior quality products and services. I absolutely look forward to working with them!

Truck seen multiple times speeding through our neighborhood and not stopping at stop sign. Bad idea…read morewith name of the company on the truck.

From the owner: Windows: glass block, vinyl whole house, egress emergency escape windows; vinyl siding: new and…read morereplacement; interior and exterior doors; Masonry services: tuck pointing, brick/block/cultured stone installation

I found Big Rapid Roofing via consulting the Timberline GAF website to see what roofers near me…read morewere GAF certified and trained. Gus from Big Rapids Roofing came out and gave a much better price than other bids I got, plus his company uses the brand shingle and holds the certification I wanted. I was delayed until into December from starting by my chimney build, but as soon as my chimney was finished Big Rapids Roofing was able to start. They had to blow snow off the roof in order to work. Their crew did an excellent job, worked from daybreak on into dark. Their clean up was pristine. Because of the winter weather, their equipment left some tracks in the yard, and they made every effort to remedy this by sending a guy with several bags of dirt and grass seed to repair the yard. I didn't press for this, they did it because they were responsible.

We contacted Big Rapids Roofing twice for some repairs at different times and never got a call back…read moreon either one. I'm giving a two star on our experience with the company. I can't honestly rate the company's work, other than obviously they didn't want the job. I did message a person from the company twice and she was going to get with the project manager, who never got back with us. We have since gotten the work done and no longer need their services. Would I recommend this company? I doubt very much, doesn't seem they want to work.