I'm extremely disappointed with Window Galaxy USA!! Thanks to them we're without cable for 7 days!!! The cable satellite dish was removed from the roof & it was placed on the side of the house while they were installing aluminum siding on the house & we were without cable due to the signal being lost. We notified Window Galaxy customer service right away & asked them to come back to put the satellite dish back on the roof. They said they couldn't come back at that time & would put the satellite dish back up the next day and we said "ok". We said to ourselves "things happen and 1 night without cable won't be too bad". The Window Galaxy USA workers arrived the next morning & my husband spoke to them personally & showed them where they left the satellite dish etc. The workers apologized & said that they will place the cable satellite dish back on the roof within an hour or so. My husband went to work & when I came home from work the satellite dish was still on the ground & the Window Galaxy USA workers were gone & the aluminum siding job was complete. Window Galaxy USA is not coming back to put the satellite dish back on the roof. I called my cable company & we to pay an installation fee for a new satellite dish to be put back on the roof and the earliest appointment is 7 days from now!!! Thank you Window Galaxy USA. read more

Premium materials, expert installation, and fair pricing set Window Galaxy apart from their competitors. We recently replaced our 25+ year old roofing and siding after spending months on research and estimates to be sure our home improvement investment was in the right hands. Needless to say, we couldn't be happier with the quality of their service from sales to installation. The Sales Process: From the start, their team was buttoned up. As scheduled, a gentleman from their sales team came to the house to discuss our requirements, and helped us put our "vision" together. He was very thorough in his explanations, and provided sample materials and color shades to demonstrate the difference between options and ultimately pricing. Post our conversation, they kindly provided examples of completed work, and offered references to inquire with about their experience. There was never any hard sales tactics, and no pressure to sign any contracts - simply an informative conversation with an industry expert. The Installation: Expectations were managed from the start. Unlike most competitors who use the same team to install everything (windows, siding, roofing etc), they had separate teams of installers for each respective installation type to be sure it was done correctly and perfectly - all conveniently managed by one point of contact / foreman. The installers were highly efficient and diligent about their work. They arrived on time every day, invested a full day of effort, and meticulously cleaned up at the end of each day. Summary: Home improvements like these are significant investments. Anyone can sell you premium materials, but not everyone can install them with the professional expertise that insures your investment 20+ years down the line. Window Galaxy USA is hands down among the best in the business, and should be your first consideration when in need of exterior home improvement needs. I dont leave reviews, but was honestly compelled by the positive experience, and the beautiful outcome - it surpassed our expectations. read more

The EXCEPTIONAL QUALITY of our new WINDOWS is matched by The Expertise and Professionalism of The People at Window Galaxy USA. Don't shop anywhere else. Forget Pella. Forget Anderson. Call me if You are in doubt. Patricia Doughty. 732 710 6558 Spotswood, NJ read more

Excellent Company I'm so glad i hired Window Galaxy USA for my Windows. Thank you so much.. Highly recommended

After scheduling a home inspection for doors & vinyl siding replacement, No one showed up. I was then contacted the next day as if nothing happened and was offered a virtual estimate, which made no sense and received a ridiculous quote for the work without actual measurements. Not a reliable way to do business and a waste of my busy time. Again I was called and no apologies for the missed appointment , I asked them to please remove me off their calling list. I am glad I did not contract these folks, I could only imagine more surprises if I did. I opted to go with another local reliable company who cares about their customers and offered a fair cost for installation. read more

Responsive service and got us all the documentation needed for our town and condo board. Friendly and installation went well.

we had a house fire and contracted with them for windows and siding. they put in the windows and my son noticed an issue so we are waiting for the replacement windows to come in. they were going to install our siding but our home has brick face on the very front of the house, art the salesman said it would be no problem. well it was a problem. when it was time to install the owner called and said that he would not cover or remove the brick face for the agreed upon cost. he was very rude to my son who is a grown man of 35. their contract is hand written by art and is very hard to make out what it says. we went back and forth with them several times (with the owner still being rude) to the point that i cancelled the contract. i am still looking for a siding contractor, but that owner was just too rude to deal with. read more

Careless Irresponsible attitude , wrong size windows installed with 2*4 visible from inside , installers is very Hostile on any queries and rush the job without cleaning up all the mess when done,He broke one window sill n tries to blame my wife for it, tattos on neck n face no masks in month of july, one of the installers was using my gym weights in room others were sitting on my patio furninture, i paid 2000$ deposit in june in october still waiting for last 2 windows , installer measured windows 2 diffrent times he comes in a big rush . Mr salesman measured the windows before installer and now they blame factory for wrong size windows , i wish i had done my homework before hiring them, dont end up like me, read more

The staff from Galaxy was impeccable.. from the salesman to the installer. Zack and Michelle too !

Initially, though I was skeptical to replace my town home windows with window galaxy, but after researching the prices of different windows in the market, I felt that It was impossible for me to go for a highly branded and expensive Pella or Anderson window. I thought of giving a try to window galaxy and called Mr. Art to get a quote. He was very responsive and educated me the technical and engineering issues involved in making and installing new windows. I opted to buy from him. The windows arrived as per schedule and precise specifications. The installation was really quick, clean and non messy. These windows are energy efficient and i am really saving lot of money on energy bills. They have life time warranty and free service in case if you have trouble either locking or unlocking the windows. I would highly recommend window galaxy for the quality, service, and professionalism. read more

Excellent company to work with. Happy with our siding installation. We will use again and definitely recommend.....

Fair cost, efficient and clean installation. No surprises or headaches will use again for future window purchases.

After posting my review, I was contacted by Zack from Window Galaxy and he was very apologetic and sincere about addressing my complaints. He sent the installer back out to cap the windows. He also explained to me the activation fee was not from them but the bank but since I was not informed about it he refunded me the $29. He is also willing to offer a discount if I do decide to have my bay windows replaced in the future. I was pleased with his response and genuine concern for my satisfaction. read more