Bud's and Blooms is under new ownership so PLEASE disregard negative past comments and give them a…read morechance. I recently shared an experience about delivery and was immediately contacted by the owner who was very concerned about the scenario I described and doing the right thing. The new owners are putting in updated systems and training for employees that will ensure better products and services. Based on my contact with them, I'm impressed. Communications are excellent and communications are the most important part of a good customer experience. They listen and that means they'll hear you when you describe what you want. Imagine that! Good luck to Bud's and Blooms. They've turned my thumbs down to an encouraged two thumbs up!

1/5 Extremely…read moredisappointing and completely unacceptable experience. I would not recommend this florist. My boyfriend ordered a bouquet for my birthday through an international flower delivery service, and this florist was responsible for preparing and delivering the order locally. The bouquet I received was significantly different from what was originally ordered. Most importantly, the original bouquet did NOT contain lilies, but this florist decided to add lilies on their own. This was not a harmless substitution. Both I and my cats are allergic to lilies, and lilies are also extremely toxic to cats. The bouquet was specifically chosen without them, so receiving flowers that were never supposed to be there created a completely unnecessary and potentially dangerous situation in my home. On top of that, an additional gift that was part of the order and had already been paid for was never delivered at all. I tried contacting the florist the very same day the bouquet was delivered. I called during business hours, but nobody answered, and nobody ever called me back. Since this was my birthday, I did not want to spend the entire evening chasing a florist over mistakes I did not make. My boyfriend then spent days contacting the international service through which he placed the order. We were repeatedly told that the missing part of the order would be delivered later, but it never was. I also contacted this florist directly by email, clearly explained the situation, and asked them to help resolve the issue, contact the service they were working with, or provide some kind of solution. They completely ignored my emails. I even personally drove to the address listed for this business during their posted business hours because I was trying to finally speak to someone and resolve the situation. Nobody was there. So, to summarize: they changed the bouquet and added flowers that were never part of the original order and posed an allergy and serious safety concern in my home; they failed to deliver a paid part of the order; they did not answer my call or call me back; they ignored my emails; and when I physically went to their listed address during business hours, nobody was there. Mistakes and substitutions can happen. What is unacceptable is making a potentially dangerous substitution and then making absolutely no effort to communicate with the customer or fix the situation afterward. I tried contacting this business by phone, email, and even in person, and received no response whatsoever. This was supposed to be a special birthday delivery. Instead, it turned into days of trying to get someone to take responsibility for an incomplete and incorrectly fulfilled order. One star is generous. I would not trust this florist with another important occasion.

5 stars I cannot say enough wonderful things about The Lady…read moreBug Florist! We ordered a prom corsage and boutonnière, and from start to finish, the experience was absolutely perfect. Her attention to detail is unmatched -- every bloom, ribbon, and accent felt intentional and thoughtfully placed. You can tell she pours her heart into every creation. She was so kind, listened carefully, and made sure we were 100% satisfied. The final pieces were stunning -- elegant, fresh, and exactly what we had hoped for (if not better). If you're looking for flowers made with love and artistry, this is your place. We'll absolutely be back!

Having never contacted a Puyallup florist, I decided it was time to shop locally. I found the…read morecompany on a Google Search and was pleased to find it wasn't very far from where I live! I needed some roses for my sister since she had just had surgery, so I described what I wanted: Yellow roses. The folks at Ladybug went out of their way to get the yellow roses, and I was overwhelmed by the arrangement when it arrived. While they had so many beautiful options, I'm glad I chose the yellow roses; they are my sister's favorite. The other flowers in the arrangement complemented the roses perfects. I know my sister will love it. I was also surprised at how reasonable the price was. Far less than I expected. There was thoughtful consideration put into the bouquet we have, and I will definitely be contacting Ladybug for all my future flower needs.

I wanted to give this place a try. The website and ordering process went smoothly enough. I'd love…read moreto give a positive review, but I can't get past how different the flowers I ordered looked compared to the picture on the website! Not to mention we sprung for the "Premium" version. Because of this, we were disappointed in the small size and standard vase, which was along the lines of what you can find at the grocery store. Unfortunately, we will be one time customers.

I had the sad occasion of ordering flowers for my mother's funeral- one order for her casket amd…read moreone order of easel arrangement from me. My mom had a picture that had flowers/colors that she wanted for her casket. The staff at Crane's were so kind, compassionate and helpful to me and all of us together came up with two beautiful flower arrangements that would have made my mom proud. The flowers were absolutely breathtaking and were delivered as scheduled. Thank you to an amazing staff - you are my go to florists! Sylvia Ford

Huge appreciation for Alana who came through when I called in the morning to order flowers for a…read morefriend whose beloved dog died. She was able to pick out a beautiful arrangement and get it delivered to my friend's house in less than 3 hours time. And she was absolutely wonderful to work with!! Price was reasonable especially for a beautiful bouquet delivered on short notice. I've ordered from them a few times now and I'm never disappointed!

A++++++ We could not say enough wonderful things about B&B…read moreand their staff! They made our anniversary one of the most memorable! We came in from CA to stay at a remote hotel in Enumclaw, but near the entrance of Mt Rainier NP. I decided to try and see if there was a florist ANYWHERE nearby to give my wife a bit more of a surprise. B&B came up and the address was Enumclaw, so I gave them a call, because they were "local". The florist I spoke to could not have been more knowledgeable and delightful to talk to. So after a lengthy conversation she asked for my location and paused. I didn't realize that the they were close to 1 hour away from my hotel! After a brief hold, she stated that if it would be ok if they charged an extra fee, since it was so far out of the way for the driver. I happily agreed! So we talked about flower options and that she would take care of it personally. So when we arrived the next day, the bouquet that was waiting for my wife was nothing short of astounding! The smell of the flowers permeated throughout the entire room! So the bouquet made the next 4.5 hour trip to our next NP and continued to bloom for the next 5 days!! We finally had to say goodbye bye to the flowers on the final day, but decided to pass them on to our hotel manager, who was so kind to us during our stay! Thank you again, and I would recommend them to absolutely everyone!

DO NOT USE THIS COMPANY I ordered flowers for my daughters…read morebirthday. Placed the order a week before, asked for a morning delivery (her first job after college ) they never delivered the flowers. At 6 an hour after she had gone home they reached out to me. Told them to cancel the order. Long story short, never received my money back $65 dollars. And a tip! Unbelievable Please go somewhere else.

On Wednesday at 1pm, I placed a same day phone order. Keep in mind, these flowers are for my niece…read morewho had major surgery at Mary Bridge Children's hospital, and being out of state, this is all I can do- it's now 9am Thursday, and other than charging me for the flowers after my first follow up email last night, they have done nothing. It's Thanksgiving, I am a days drive away. I have no way to go there and get a refund and take my business elsewhere. No calls, no emails or texts to let me know if there was an issue. Do not trust this business. I am literally in tears. Update: I called, and she said they were delivered. My niece never received them, so she is without flowers and I am out the money. This is disgusting business practice. Happy Thanksgiving. 2nd update: no flowers, no refund. She just took advantage of our situation. I hope my review saves at least one person from the same fate.

My Grandkids surprised me with a beautiful bouquet for Mother's Day. The arrangement was so…read morebeautiful & made the whole house smell amazing. Beautiful flowers & excellent delivery service. They lasted 12 days.

Recently ordered flowers for my father's funeral & Brown's did a beautiful job. Great customer…read moreservice & designers do quality work. Thank you

I chose Williams because of the positive reviews so I feel like I need to weigh in here. Whoever…read morecreated the floral arrangements on the website is different than the one who will do your flowers. The first batch I got wasn't at all what I hoped for but they were really accommodating to make it right.

This was my first (and last!) time using this florist. I wanted to send my friend a lovely bouquet…read morefor her birthday. I had high hopes because their website looks professional and the photos seem to depict beautiful bouquets. I ordered an "Artistic Designer's Choice" bouquet for $75, with tax and delivery the total came to $96. That's a pretty good chunk of change, and I expected something nice. After placing my order online I called and spoke to make sure the order came through, and to verify that it would be artistic and special - I also specifically asked for no carnations. It's the end of June and there should be an abundance of flowers to choose from. The photo I was texted prior to delivery showed a very ordinary looking bouquet made of carnations and white daisies. Nothing special, nothing "artistic". For almost a hundred dollars, this was unacceptable. I immediately called and voiced my concerns. After quite some time on the phone with an associate, I was assured the bouquet would be remade by a different florist, there would be no carnations, and it would be artistically made. This all took place around 8:00am. Several hours later, at around 1:00pm I was texted a photo of a bouquet with one peony, two droopy roses with brown-edged petals, and a tropical flower. Since it was late in the day and they said the order wouldn't be delivered until sometime between 4p-8p, I didn't have much choice but to approve it as I wanted it to arrive on my friend's birthday. I was hoping it might look better in person... that maybe there were more flowers on the other side that I couldn't see in the photo. It did not look better in person. It looked worse. It was so small, even smaller than the photo depicted. It contained literally only FOUR FLOWERS in the entire "bouquet" - 2 old roses that looked like they'd been sitting around for a week already, 1 peony, 1 tropical flower. $75 for 4 flowers. I will never order anything from this florist again. Their website is misleading, and the bouquets look nothing like the photos. I could have gone to Trader Joe's and spent $75-$95 on flowers and created a huge beautiful bouquet. This was utterly ridiculous. UPDATE: Since I'm not able to respond to Williams Flower & Gift here, I'll add it to my original review: Since the subpar bouquet was delivered last week there's no assistance to be had, other than a refund. And zoom into the attached photo that was sent prior to delivery, and you can clearly see the brown edges and droopy appearance of the petals. I buy garden roses all the time, and grow them, so I know what a fresh garden roses should look like. At the very least the outer petals should have been removed.

This arrangement was delivered today and it's just wonderful. A small family owned business…read moreoffering very nice flowers. The website is easy to scan and offer local delivery, what really impressed is they contacted me prior to delivery, to ensure I was pleased with the arrangement. Thanks!

Great customer service! They made a beautiful heart shaped flower arrangement for a bridal shower…read more I came in the day I needed it, did not see what I was looking for and the owner brought flowers out in the color I wanted and made a beautiful arrangement. Went back to talk to them about doing the flowers for the wedding and the price they quoted was great! Wonderful local company and great wife and husband team.