We had a really disappointing experience with Windfall Equestrian. My family visited to see a horse and that same day, we made it clear that we wanted to move forward with purchasing him and would pay in cash pending the vet's clearance. We were simply waiting on final feedback from the vet and felt confident about the next steps.
However, we were later told that the horse had been shown to another interested party who ended up placing a deposit. At no point during our visit or follow-up were we informed that a deposit was required to secure him. We absolutely would have placed a deposit immediately if that had been communicated.
We were told an email had been sent, but it was missed during a busy workday. Given how time-sensitive these situations are, a quick phone call would have made all the difference--especially since we were only contacted by phone after the horse was no longer available.
Overall, the lack of clear and timely communication was extremely frustrating and left us heartbroken. We hope this feedback encourages better communication practices in the future so other families don't have a similar experience. read more