I have been a client of Pickett Property Management for over thirty years as my work has taken me…read morearound the world. Their services have given me tremendous peace of mind - knowing that my property was being taken care of properly. They have made recommendations based on current market conditions that have helped tremendously. They have screened and monitored tenants, promptly notified me when problems have arisen. Never once in all those years have I regretted my decision to let Pickett take care of my rental house. The people there have always understood the challenges I was facing as I moved from country to country. Now as a new retiree I have this great asset as part of my portfolio and my peace of mind continues. Thank you!

We hired Pickett to manage our home for 9 years as a military family that thought we might get to…read moremove back to the area, and we stayed with them about 8 years too long. Our business relationship started ok but got progressively worse until they ultimately cost us about $30 grand in unpaid tenant repairs and bills. To start, Pickett regularly alienated nearly every tenant they placed in our home. One set of tenants hated it enough that they even abandoned the home without saying a word to Pickett mid-lease after transferring all utilities out of their name so that they defaulted back to us as the owners. Pickett refused to recover any costs incurred by us above the security deposit, but they still made sure to collect their full monthly fee from that deposit while it was empty. They even wrote on the statement "Tenant still owes owner $2794.50." The only tenant that stayed in the home for more than 1.5 years caused enough pet damage to cost us about $25,000 out of pocket to repair it. We had to have every carpet replaced and every wall repainted to remove the pet smells. Pickett didn't even discover the damage themselves. A third party that entered the home had to report all of the issues including unauthorized pets that were explicitly forbidden from the home in the lease due to my family's allergies if we were to move back in. Pickett didn't even bother to withhold the full security and pet deposits for this damage, and all they would say is that Washington is very tenant friendly if and when we could even get them to respond. They offered to have the owner, Kevin call us back to discuss our discrepancies, but he never called, and never returned any of our multiple calls when we tried reaching out to him. Those same tenants managed to destroy a fiberglass tub a year prior, and Pickett chalked that up to normal wear and tear and charged us the full $2,500 replacement cost. Additionally, Pickett routinely violated their policy of contacting us before any repairs costing more than $300, and we would only find out when the repair payment was withheld from our next rent payment. They rarely attempted to get multiple bids for large repairs except on the rare occasions they notified us before they authorized the contractor to conduct the repair, and even then we had to insist on multiple bids. For the costs of routine services like roof and gutter cleaning, they didn't bat an eye if the company they contracted with one year charged double what we paid the previous year. When confronted, they would tell us that this new company is so much better than the old company, and we would be so much happier with their services. Pickett has also all but refused to engage with our HOA's concerns in any meaningful way regarding required upkeep for years. As far back as 2022, our HOA has been asking Pickett to address trees growing over the roadway. Pickett charged us for three different landscapers to fix the problem, but Pickett never confirmed with the HOA which trees they were concerned with, so none of the landscapers trimmed the correct trees. It took 15 minutes for us to coordinate with the HOA to identify and trim the offending trees ourselves when we went to the home as we prepared to sell. Pickett could not be bothered. Pickett was an incredibly poor steward of our home and money, and if the majority of our tenants are to be believed, they were terrible to rent from. It does not look like I will be stationed in Kitsap County again, but after all this company put us through in managing the house that we would have moved back into, I don't think I could live in it again without all of the bitter reminders of the time, money, and energy we had to spend on it because if Pickett's incompetence. I would not recommend them in any capacity.

We are so glad to have found Nicole and her amazing team! They have gone out of the way to make…read moresure our property was always taken care of since 2018. My wife and I couldn't be more thankful with how they treated the home as their own. It's an office full of bad bitches! They get the work done, they're tough but extremely caring and thoughtful. We highly recommend them as your property manager. Thank you Kitsap for all that you've done for us!

Kitsap Home Rental Services is not a satisfying experience as a renter. I'm sure as a property…read moreowner, where this company reveres you as the customer to serve, this company probably seems fine. When seeking answers to questions we are often met with excuses, complainants and animosity. There are few moments where interacting with Kitsap Home Rental Services sounds like an option as, so far, they are notoriously both full of justifications for their poor behavior and a defense for their lack of professionalism. I know I cannot hold people to my general standards, but I did review this from a professional point of view: I run an office for a company that provides products for industry professionals all over the world. Specifically, I work in discrepancies/warranties and talk with thousands of business owners to try and assist them the best that I can using my 10+ years in running businesses. Though Kitsap Home Rental Services pulls off the basic tasks of their jobs, they do not provide a positive experience or practice any real form of customer service, general kindness, or integrity. Here are some generalized examples: 1) You can never get a straight answer: There have been several times where we have asked a question and either they did not know the answer, made an excuse or we received multiple forms of misinformation (We do not say "lie" because we cannot assume that they communicate enough with each other as a team reliably know their own polices). 2) Excuses is their main form of communication: When there is a ticket, when they do not follow through, when they missed something, when communication has been had about an issue, when they forgot to send an email: these are prime examples when communication often stopes on their end or follow through of their promises fall flat. The answer that is most often given when this issue is approached is "well there are just so many properties so It's hard..." or "We did send it, you just must not have gotten it". It is never "I'm sorry, looks like we made a mistake. Let me get that taken care of for you." Or "Can I confirm your email? I'll get that sent to you right now!". Follow through is not their strong suite. Notes of ours have "gone missing" or were "not received". 3) Rudeness is a company culture: When an employee is short or rude and you approach the subject to the owner, the excuse given is "Yeah they can be like that, they deal with people a lot." 4) Always met with a form of hostility: No matter if we are seeking information or simply wanting to put a ticket in about the drain, I was come off as feeling like an incredible burden. It is somewhere between the exaggerated eye rolling, the glares, and the exasperated sighs where I find myself the most uncomfortable. Currently my association is circumstantial due to my current rental agreements and the fair cost of the location set by the property owners. We will most likely, due to price, live at this location for another few years if possible. Management had changed during my time on the property when the property owner decided to retire. We are huge fans of the property owner but were told not to contact him on any matters regarding our issues with the management of the property or their tenants as per Kitsap Home Rental Services statement. In the future I will strive to find a location that is not managed by the Kitsap Home Rental Services. Please understand I rarely make reviews, let alone negative ones, but felt it was necessary to assist others in making future choices.

I lived in a house with a friend of mine managed by this company. My friend lived in this house for…read morethe better part of a lease period having already told them about a laundry list of things that needed to be fixed. After months of not taking care of these issues, right before it was time to sign a new lease all of a sudden they wanted to come and fix everything. The carbon monoxide detector in the rental unit was three years past its expiration I set it out with a note so that they would fix it. I was told by my roommate that they would not replace it, even though it's illegal for us to not have a working one, and they would only come back if we submitted a separate work order for them to come back and fix it even though it was clear clearly not working clearly massively out of date. And they essentially never came back and fixed it and I had to buy my own. When they did come to fix stuff they expected us to leave our house unlocked for the day so that they could come in and out as they pleased. They repaired several things, they painted and didn't ventilate, I came home not knowing what it was I was smelling. And all of this was done in an effort just so that they could raise the rent. They had not done any of the things that they were obligated to do not only by the law but by whatever contract they had with the owner of that property and only so that they could charge us more money. they did appear to care, they did not respond to any requests to fix anything in any sort of a timely manner. To me it was pretty obvious that they only fixed everything because they wanted to charge us more money. Right before the holidays in 2023 they attempted to fix all of these things inside of a week and this was just a week or two before the lease was due to be re-signed. Of course it's way easier to ignore your tenants try to shove everything in at the last minute then to go back to the homeowner and say I'm sorry but I cannot charge these tenants more money because the property is not up to snuff. It's very clear from the way that they behaved during my entire experience that they are more interested in collecting money and being slumlords than to actually take care of problems. The carbon monoxide detector alone is massively illegal. You can clearly see from the first photo that the carbon monoxide detector was made in 2013 they're supposed to be replaced every 5 to 7 years and it was 10 years old, and faulty. And they were made fully aware but said that they would not do anything until we made a work order for it. The law is the law of work order or not.

This company started violating my human rights as soon as I started pushing them to follow the law…read more Resulting in a file with the human rights commission and the start of a lawsuite. I would be very careful dealing with this company. They've been around for a long time And are experienced in being scandalous.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

I have never dealt with a company that has has such a prompt and thorough follow up and follow…read morethrough like REally. These women operate with INCREDIBLE integrity. Entirely fair and reasonable. I am absolutely blown away and so grateful for such a positive and supportive experience! Thank you Sarah, Amanda, and the rest of the team! We appreciate you all more than you could ever imagine!

From the owner: We are Kitsap Peninsula's real estate investment ally. Maximizing rental returns through proactive…read moremanagement, technology driven proven systems, and creating excellent tenant housing experiences.

Dumbfounded that after being an impeccable tenant in a tiny, falling apart, old home, they had the…read moreaudacity to send me a bill for over $20k in supposed damages. I was pregnant, with a 3 year old and lived there just over a year and yet they charged me for foundation repair, a dilapidated carport, broken cabinets that I'd been trying the get fixed since the day we moved in, etc. Dishonest and money hungry. After 8 years of not hearing a word, they send me to collections for that outrageous amount which has completely ruined my credit.

Quick recap and then I will go into the details:…read more 9/4/18, 10:28am (1.5 hours before we were scheduled to move in). Email from Lighthouse Cove rep. "These repairs should have been completed by now, however I am here right now and they have not finished. Very frustrating." 9/4/18, 11:12am (on our way to the property after 21 hours of driving from Nevada with two cats ... VERY TIRED) Another email from Lighthouse Cove "I am very sorry to do this again unfortunately, the home will not be ready til later today. You are free to unpack everything in the garage." So we arrive because we have nowhere else to go. We see the garage and it was filthy and dark. After some time standing on the driveway and after enjoying the lake view, dozens of fleas made it to my pants, shoes, in my socks and on my sweater!!! I need to add... the home inside smelled like old wet sweaty dog, had one of the door frames dilapitated, smelled moist in the home and was unclean. This is in addition to all the fleas and TICK that landed on me. 9/4/18, 11:35am. Email from Lighthouse Cove rep "Looks like you will not be able to move in til 4pm or later. Again I can not apologize enough about this." We were so sick and tired of the run around, last minute changes and the dirty home after a loooong drive to WA. We asked for our money back and they considered it breaking the lease. We ended up losing a deposit for a home we NEVER MOVED INTO. I strongly recommend to not allow this place to manage any of your living situations. They had the audacity to take the deposit knowing we had to stay in a hotel due to not having housing despite their mistake! On the bright side, we found a legitimate property management company that assisted us, that did a full walk through WITH US (unlike Lighthouse Cove) that wanted for us to just take notes on mishaps and turn it in within 5 days). Arent walk throughs supposed to be WITH the landlord!? I guess only professional companies do that. Our management follows through and had a VERY CLEAN AND LIVABLE HOME for us and we didn't have to worry about health hazards.

Doesn't even deserve a star tbh. Terrible management group where no one is ever in office and say…read morehey call us during our hours and you do and no one answers and leave voicemail after voicemail. No one gets back in a timely manner I've texted an agent and that's the main communication I've gotten. I recently had two charges on my account of rent that left me negative and overdrawn for auto payments that were scheduled in error on the app I emailed/called/texted prior to it being taken out in hopes I fixed it/corrected it but nope. It hit and no I'm left day 3 zero money and no one answering or giving me a check or refund my bank is disputing it faster than the company is handling anything with me. I call every day, for the past 3 days, it's so unprofessional it's disgusting. In the past I've locked myself out of my Apt ONCE and they didn't get back to me for over an hour and then I had to pay a locksmith 125$ to get into my own Apt since no one was available again. They didn't reimburse me didn't even try said my own fault but they should've been available and answering their phones, they have an office and number to it but no one was there or picked up. A number listed on their home site was someone's personal cell from years ago who no longer worked with them and it was the only person I got on the phone!! I hate this company and I will warn anyone who rents with them they're terribly unprofessional and rarely talk to you so if ANYTHING happens/emergency or mistake you're screwed. Don't rent from them. **update response to Heidi** I see you think regardless that texts to Jonathon one person when I've emailed/called repeatedly, and left voicemails over 3 days now is acceptable. Plus in the past still with lockout incident no one was available during your working hours hire people to be in office if you have an office. If you can't keep to your schedules don't set the hours or have an office if no one is there or available. I shouldn't be reaching out daily on all platforms to still get nothing. It's extremely unprofessional and even if you have one staff or one broker you need more clearly if they don't stay it's not a good company w/no staffing. Even if tenants make mistakes with autopay or locked out that's entirely what a property management company is there for to help manage a property and if you're not available during any of your business hours and repeatedly unavailable with outdated #s and multiple bad reviews it's not a good sign. And replying to every negative review with a well we did this and that also doesn't look professional either. Take responsibility and improve the company/hire and make sure your tenants aren't repeatedly let down and do better.

Rented from them in Washington. Never again!! Upon leaving the property the things they are…read morecharging me for tells me they are not honest folks... 196.00 chimney cleaning..we never even used the fire place 50.00 for non working light bulbs and to cover some hole in the living room ? No clue what they are referring to as I was there 8 months and never even hung anything on a wall.. Kitchen had old track lighting that 2 bulbs that even replaced would no stay on..charged 10.00 for those 300.00 to clean. I have receipts from a cleaning company as I had the house cleaned and carpets shampooed before I handed over the keys.. Also paid rent for October handed keys over 10/4 and no refund included for the rent? Please beware before you rent from Derails Property management.

Update to the below comment from Alana. She's correct, "the tenant" did not clean the home it was…read moreagreed upon for a cleaning company of their choosing to clean the home. I can also provide the email detailing the conversation about the cleaning company. It appears the company expected us to clean the home prior to the cleaning company which absolutely ridiculous. We were also charged over $200 for blinds that were in poor condition when we moved in and to rake leaves that fell from trees after we moved. This company has horrible customer service. If you decide to rent with them, please send all communications via email to protect yourself. Also, don't expect to receive your deposit back, as you will be over charged during move out. I recommend you stay away and go with a more reputable company and save yourself the hassle.

These people are crooked and corrupt. They attempted to make me replace a 15 year old faucet in the…read morekitchen after I notified them that it had low water pressure. It was only after I threatened to contact the housing authority that they backed down and repaired it. When I moved out, they took $300 out of my damage deposit to pay for landscaping. After I requested a copy of the invoice, they took 3 days to prepare it and when I finally got it looked like something they had quickly thrown using a template on ms word. A google search for the name of the company returned no results, It contained no business license or other information that might legitimize the business, and a phone number without a voicemail that no one ever answered when I attempted to call. Good Property Management are shameless thieves and con artists.

I have had such a wonderful experience with Heidi at PSPM. She has been flexible and responsive to…read moreall of my questions and concerns since the first time I expressed interest in renting one of the properties. I moved in right before lockdown went into effect. Heidi kept tabs on some basic repairs and upgrades to the space, making sure that they were all resolved as soon as the services became available. She is easy to reach via email and the app makes managing both payments and repair requests easy. It's clear that PSPM cares both about their properties and their tenants. I'm saddened to leave my space; it's been a wonderful experience, especially during such a stressful time for all of us. Thank you, Heidi!

We left our brand new condo with PSPM to rent out for us while we were living outside the U.S. for…read moreabout seven years. Bernie, Amy, and Heidi did a great job of taking care of things for us. They communicated with us by email when we were in remote places. They worked with us to adjust the rent to market prices as tenants came and went. They found responsible tenants, and made sure the condo was left in good shape after each move-out. They took care of repairs such as replacing a section of carpet after a bleach spill in front of the washer/dryer, for which the tenant paid. I'm now living in the unit. I found some traces of normal wear and tear when I moved in: the usual holes/marks on the walls; small chips in the bathroom granite; minor damage to the surface of one of the glass top stove burners; a small scuff mark on the kitchen granite; and stains under the toilet seat from someone spilling blue toilet bowl cleaner. BUT: the carpet is in almost immaculate condition; the bathroom and kitchen fixtures are shiny (in spite of our hard water mineral deposits); the bathtub and shower tile are pristine; the windows sparkle; the kitchen/laundry appliances are like new; and it's almost like moving into a brand new condo! I would not hesitate to use PSPM's services again, and I thank them for taking care of our investment with such great care.