This was such a good experience, even though the dentist gave me bad news. Easy parking, explained…read moreservices and needs well. Front desk associates were wonderful.

I was referred to Innovative Endodontics by my dentist. I must say, from the very first…read moreinteraction, through text message, I could tell that their staff is highly trained in customer service. Moreover, the genuine care from the receptionists, to the personnel assisting with Dr. Ballagas, is an attestation of what excellence looks like. I felt the compassion and respect a patient deserves. I highly recommend Dr. Ballagas and her staff for any treatment at Innovative Endodontics.

am visiting from California and was experiencing severe tooth pain while here in Florida. I was…read morereferred to Advanced Endodontics, and I was able to make an appointment very quickly! The front desk staff was so kind and welcoming to me. During the consultation they explained everything to me in detail along with the process, expectation and pricing. When I expressed my anxiety and concern about pain, Dr Vaidya listened and showed genuine concern about my feelings. Thank you to Leslie A, Heather M and Dr Vaidya for a painless and easy process.

Location: Lake Mary. When I arrived at my appointment I was…read moretold by the (2) two people at the front counter the dollar amount I was to be charged, with a complete breakdown of costs associated with my treatment. I asked the front desk if this would be a covered procedure through my insurance and they advised it would not be, so I paid CASH ($1826.00). They did say that they could try to file it with my insurance and if anything was covered, I would receive a refund check, most likely from the practice. I agreed and had the treatment completed by Dr. Ryan Brennan, which was 5 stars and I am very happy with. Three weeks post procedure, I receive a bill from Advanced Endodontics (AE) for $21, which is listed as Intraoral Periapical First Film (i.e.: x-ray), which I already paid my CASH price of $149.00 -for an Oral Eval which included an x-ray, (which is what the front desk told me was going to occur). When I called to inquire with Leslie in Billing at AE, she first informs me with no hesitation that she sees the charge and has no idea what the $21.00 is for and doesn't understand why I was charged. She placed me on hold to check with the front desk. When she returned to the phone, she advised me that because they (AE) filed with my insurance to see if anything was covered, I had to pay $21. She said if they had not submitted it to my insurance then I would not have had to pay because I was a CASH payer. Nobody up to today ever told me there was a fee to submit the bill to my insurance and why AE would show it as an x-ray charge only shows that they are attempting to cover or hide the fees for the erroneous $21 charge. On my original procedure / payment receipt there is no indication of a pending charge, outstanding balance or stipulation for a charge to file with my insurance. She (Leslie) informed me if I didn't pay the $21 it would be sent to collections. This is very wrong in so many ways. She said information, or lack of, about a charge is not the responsibility of the front desk job, so regardless, I must pay. She said it is a legal contractual agreement with my insurance that I must pay. The most concerning point is AE attempting to cover the cost of the insurance submission as an x-ray charge, which is bordering on billing fraud. I guess to top it off was her dismissive attitude during the conversation on the phone. This $21 charge is not going to change my life, but now it's all about principle: Advanced Endodontics billing procedures, what is being told at the front desk, the treatment on the phone by Leslie and the way it was billed as an x-ray. This seems to be a way to charge customers for manipulated charges and billing irregularities.

This was one of the best experiences I've had at a dentist. When I first arrived I was skeptical of…read morethe outside and surrounding area but once inside I noticed it was a very updated, bright, cheery office. It was easy to make an appointment for my consultation. I was brought to a room immediately. They were kind enough to put on cartoons for my son. I saw Dr. Aippersbach who introduced himself as Bill. He quickly examined my tooth and asked some questions becflre concluding I needed a root canal. The ladies who checked me out were eager to help me get an appointment as soon as possible to help alleviate my pain. I ended up choosing th Waterford Lakes office for my convenience. Overall amazing experience.

Having a root canal is never any fun, and having 2 in one day, well....Thank God for Dr Isler!…read more From the minute I walked in the door, I was welcomed and felt so calm by the environment of the office. Dr Isler is terrific! Gentle and I have never thought I would say this, but what a gifted doctor. Dr Isler has state of the art equipment and really makes the procedure painless. Yes, there's a slight pinch when the Novocain starts, but Dr Isler has some sort of state-of-the-art equipment that instead of needing more like 5 shots, there is only one! I was instantly out of pain from an abscessed tooth that was just really so unfathomable I could not even sleep for 2 days prior to this procedure. I hate to admit this, but I have had root canal treatment years ago and I remember the past being just a long, painful experience that went on for hours. Well, Dr Isler, some magical way got TWO done in less than 35 minutes!!!! That's insane!!!! Not only that, but I walked away FREE of all the misery I had been in before the procedure[s]. I mentioned to Dr Isler that he must be some kind of brilliant magician to make this such a PLEASANT and PAINLESS experience. He appreciated my compliment, and said, 'I love doing something I am very good at doing....' [almost verbatim]. He's not just 'very good' at doing root canal procedures, Dr Isler is 100% THE BEST! Hopefully, I won't need another root canal, but should I need, I would go to Dr Isler, and HIGHLY recommend him to any and EVERYONE. Great office staff, too. Oh, my goodness! What a wonderful team. It's not often you hear a lot of upbeat giggles and fun in a place that is usually full of patients in pain, but this entire team made my time [and other patients] actually.....DELIGHTFUL! Oh, I had this done yesterday and figured I would be in pain once the medication wore off, but amazingly.....I am PAIN-FREE and happy, and though I could have taken pain medication, I have not had to do so!!!! AWESOME TEAM! Thank you so very, very, very much!

Dr.Hernandez, is without a doubt a phenomenal clinician. The level of expertise is simply the best…read moreI have experienced. On point with his bedside manner and he is very gentle. There are simply No words to describe my appreciation of such a talented endodontist!

When I was first told by my dentist that I needed to get a root canal I was scared to death...we've…read moreall heard horror stories. I was referred to Dr. Hernandez. WOW, just, WOW! The office staff is super friendly as well as Dr. Hernandez. He explains everything and is super friendly and comforting to those of us who walk in scared to death of what's about to happen, lol! The best part, NO PAIN! I couldn't believe it, even when he numbs your mouth there is no pain...amazing! I have since visited his office several times and will never stray! He's amazing and so are his staff :) Highly recommend!

For the love of God, DO NOT COME HERE!!!!! This place was great when Dr.Adegoke was there and for…read moresome god forsaken reason they got rid of her and replaced her with some guy that doesn't know his teeth numbers! He worked on me and the wrong tooth at that, I only found out because my doctor expressed to me that there was nothing wrong with the tooth next to it. Had me come in twice just to do an extra step on the tooth when in reality, it was to do the tooth that needed the work done on! I am pissed! DO NOT COME HERE! As far as front desk, that lady Kiara is really nice, very professional and idk if I had both assistants I can't remember but they were nice too.

UPDATE to my previous review: After my last update, a message was posted to call the office. I…read morefelt that since I had called them several times and never received a call back, it would be prudent for the "poster" to call me. Of course, I never heard from anyone. I called the office (after that posting) and asked to speak with the office manager, Sue. I was put on hold, and nobody ever came back to the phone, yet I was then connected to a recording to leave a message. I left a message. Never heard back. I called later in the week and left another message, saying that I would not pay the invoice until I spoke with the office. To this day I have never received a call back. Of course they continue to send me invoices! THIS IS THE MOST UNPROFESSIONAL OFFICE I HAVE DEALT WITH! In reading earlier reviews of this business, it seems ignoring phone calls is their standard practice. Buyer beware if you choose to use this practice!!

I consider Dr. Kasem more than just a dentist, he's an artist! He uses the latest technology…read more(camera imaging, 3-D printing and computer renderings) to give you the proper bite and cosmetic look for your teeth. He and his staff work well together and are extremely attentive to patients needs. I suffer from anxiety and panic attacks as soon as I am put in a dental chair, but after one visit at Restoration Dental, all my worries were put at ease, and I actually looked forward to each visit to see what new alterations we're being worked on in between visits. He made sure to correct my bite and gave me a full set of caps on every single tooth, giving me that pearly white smile that I've always wanted. No more having to artificially whiten my teeth of my selfies on social media... and I simply smile more often now. One of the best decisions I've made was to have the work done at Restoration Dental! -A Happy 68-year old!

If you are looking for a dental office this is your place. The staff is SO friendly and so are the…read moreDentists! I've seen both Dr. Nguyen and Dr. Kasem and both are so sweet! They both made me feel so comfortable. I feel like most people associate the dentist with pain, fear, anxiety, etc but I left yesterday feeling so cared for! My procedure (I had a tooth removed) was easier and faster than I was anticipating and i'm in no pain today! I never thought i'd leave the dentist feeling warm and fuzzy but I do after leaving Hancock Village Dental!

My PCP used them and recommended them to me. He was right!…read more Easy to get to, easy parking, beautiful facilities... I was in and out fairly quickly for the thorough, professional work done (root canal- my first!). Checked credentials ahead of time and all their doctors had ample experience and training. The staff was great and the lady at the check-out desk was extra thorough and found a super discount I didn't know about so YAY, I unexpectedly saved a lot of money to boot!! I recommend them highly. I've only gone to this location but I believe they have 3 other locations near Orlando.

When I came to visit my dentist, she informed me that I fractured my tooth and that I needed a root…read morecanal. I was nervous and the thought of a root canal just seem frightening. You know what else was frightening? When she told me that I needed a referral to a strange doctor, yikes! She ensured me that the Endodontic Specialist she was referring me to was very good. Honestly, I've heard so many horror stories about root canals. I was scared but I had no choice but to trust her. My visit to this office was a very pleasant one. I absolutely did not have any pain. The procedure was about 45 minutes to an hour and everything went so smoothly. From the administrators at the front desk, to my doctor. I really can't complain, thanks for awesome service and a successful root canal!

I took my dad to Trinity for a root canal. The professionalism was off the charts. Dr. Crawford…read morecalled the night before his appointment to answer any questions or concerns, greeted with a smile by the receptionist and the assistant was very nice while prepping dad and the equipment for the doctor. Dr. Crawford explained everything to expect before he began. Dad didn't experience any pain while treatment was performed. His experience was exceptional and we highly recommend them for any invasive dentistry.

Great doctor, very informative! I didn't feel a thing during or afterwards! Yes he's very busy and…read morethat can be very annoying at times, but when you're the best at what you do, what else can we expect! He takes appointments & walk ins, I was both so I know lol. Would recommend to anyone in Orlando / central Florida.

Everyone was very kind and accommodating. Dr. McNutt explained everything in great detail. I felt…read moretotally at ease

My root canal was amazingly painless! Dr McNutt has a wonderful soothing personality! His office…read morestaff are professional, efficient, and friendly. Everything in the office seem to run very smoothly. This was a very good experience! I will definitely be recommending Dr McNutt to all my friends. I think I'm in love!