Everything about this experience has been outstanding and, in my opinion, unbeatable. Because Rhinelander is a rather small city, there are not as many clock repair shops available as in Milwaukee, for example. I found this company by researching on the Internet. My request was, I think, a bit unusual: a friend, who had taken our grandfather clock apart and had taken the parts out of state to a repair shop where he lives, was unable to come back to the Rhinelander area to put the clock back together. I thus contacted Stacy, the owner of this wonderful shop, and told him of my situation; I then asked for his (hopeful) help in putting this clock back together. Despite having a very crowded schedule and a very wide-ranging territory, Stacy was able to fit me into his schedule. When Stacy arrived at our home, he immediately went to work on the clock, explaining every step to me and highlighting the details of this clock's manufacture. The depth and breadth of his experience are amazing. Further, Stacy treated this clock as if it were his own. Just as important, he was very patient, kind, and friendly with me, his client. Stacy's price was very reasonable, particularly considering his knowledge and experience. I wish we had more clocks to repair - Stacy is THAT good. He may do a bit of work on watches, but I'm not completely sure about that. I cannot say enough good things about Stacy. If/When we have any clock (or maybe watch) repairs that need to be done - and done correctly the first time - we're taking those items to Stacy, to the Wind Me Up Clock Shop in Rhinelander - and nowhere else. If/When the time comes that we need a new clock, we're also going only to him. Stacy mentioned that his wife had urged him to go into the clock repair profession full-time; after an extended period of time, he did that. I am thankful that he acted on her guidance. Thank you both for being such talented, kind, and friendly professionals and good people. read more

Stacy is upfront and seems very knowledgeable about clocks. And his customer service is beyond excellent! He even talked me through fixing some issues I was having with my cuckoo a few weeks after he got it up and running and followed up with a phone call to make sure his tips fixed the problem. I don't know what the going price is for clock repairs, but the cost seemed fair to me, he gives free quotes, and when he needed to increase the price of my repair (very slightly), he gave me a call to confirm before going ahead. I would definitely choose Wind Me Up Clock Shop for any future clock repairs. read more