Friendly fast service. Came in with a flat tire. Had never been in before. Honestly did not know…read morethey were there. A work acquaintance let me know about them. Prices were comparable to other bike shop in town.

Coming from California, I was looking for a outdoor experience. Drakes was the best!! Hooked me up…read morewith a beautiful electric bike, helmet, charger and a Map. I rented it for 24 hours and rode (got lost) on the best trail (Poudre river trail). Amazing clean trail, very friendly riders (not like Cali) clean signs everywhere and shade to take a break. Thank you so much for a great experience. I will be back.

I have a cargo bike from a company that went out of business. It needed major repairs. James was…read moreexcellent with informing me of exactly what needed to be done and offering different solutions. Having a bulky bike makes a mobile repair solution a no-brainer. James is punctual and professional. I would definitely recommend him

Both my car and bike (Public V7) had recently broken down to the point of nonfunctionality. I…read moreneeded a reliable set of new wheels, so I bought a Priority Turi. I know and am mechanically inclined enough to do simple installations/removals of basic components and accessories. I can do the stuff that has a binary answer to, "Is it on securely or not? It is obviously presenting a hazard to the rider or not?" But I don't know enough to easily and accurately diagnose a problem should one arise, nor do I have enough mechanical intuition of bikes to recognize when I've fine-tuned a part correctly. I had spent eight fruitless months, on and off, trying to fix my Public V7. The experience was so demoralizing that I knew I had to challenge myself to self-assemble the Priority Turi for the practice and, afterwards, have it vetted by a pro for my own safety. Once complete, I went on a short test ride. First, I noticed my front wheel still felt wobbly even though I had tightened the axle nuts until I physically couldn't tighten them any further. Secondly, my rear brakes seemed substantially weaker than my front brakes. I wrote the latter off as perhaps a quirk of the bike and only mentioned the former to James when he arrived for my appointment. James and his adorable little dog arrived ~8 minutes late. To me, this was reasonable given that I live in Loveland and scheduled a service with a roving bike repair business based in Fort Collins. On top of that, the booking platform didn't seem to provide James with much buffer time between different appointments. I booked just the minimum Safety Check knowing that there was a possibility the quote would change if I needed more services than that package offered. I also deliberately booked a slot that started three hours before his next appointment just in case. I told James about the front wheel, wiggled it to demonstrate, he checked to see if I'd secure the axle nuts adequately, then asked me if the wheel came that way out of the box. I said yes. He explained that the wheel appears to be too loose from its own hub, which means putting miles on it would cause excess wear on the hub bearings and lead to premature wheel failure. James clarified that the issue can be fixed the same-day, but of course such a repair would change my service tier from a bare bones Safety Inspection ($55) to a Bike Build ($130). I gave him the OK and he went to work. Within the hour, James was wrapping up and had me test ride. The front wheel was now totally secured and it was much easier to engage the rear brakes. When I mentioned the improved rear brake, he sounded relieved that I'd noticed, confirmed that the rear brake is supposed to be more powerful than what I got out of the box, that he did troubleshoot, but that attempting a permanent resolution would probably require a disc brake bleed service (a separate $30 service not included in the Bike Build package). I again agreed, waited, went on another test ride where I noticed that the rear brake was even more responsive but a new subtle noise like metal-on-metal was coming from the rear, and brought it to his attention. James quickly and accurate diagnosed the entry-level disc brake rotor as being slightly out of true, which he manually adjusted before having me go on one last test ride that proved much quieter. I seriously appreciate that he was able to take feedback humbly and impersonally to get to the bottom of things. Before he left, I had him help me install an Ergon bar end mirror, got multiple quotes regarding potential services on two other bikes I own, and consulted with him on an upcoming purchase of a pre-owned bike. He provided candid advice and fair service quotes based on my stated goals, even when those stated goals would not involve the most lucrative services for him. It was clear that he wasn't trying to upsell me; always a nice feeling. Plus, I got to talk to him about bike parts, the local biking community (he's an alum of the FC Bike Co-Op and still maintains close ties to them), and I learned he contributes to local biking nonprofits. LOL even my neighbors poached him for a bit to get a quote on their bikes before he began my service, and he did have time to help them after completing mine. Some things to keep in mind: James does keep a fair amount of bike parts on hand, so you can buy replacements directly from him at MSRP during service. He also has some bikes available for purchase. Additionally, he can source a pre-owned bike from the FC Bike Co-Op to purchase based on what you're looking for, then deliver it to your home to either ride as-is or refurb it more. James' cute rescue dog Charlie may accompany him to your appointment and you'll want to mention any pet allergies ahead of time in the booking details. In summary, the mobile Bike Wrench is a B-Corp-adjacent local business that does such good and honest work that your neighbors may try to elbow in on your appointment!

You walk into this place and it has such a pretentious, elitist atmosphere…read more Not everyone who rides a bike is into the performance racing scene. Some people just want to get out for some exercise or commute from point A to B. I'd much rather spend my money at Drake Cycles down the road

They are still the Best !!! Currently living out of town,…read moreyet stopped in for a repair: busted dropper post cable. They fixed it right on the spot (15 mins) knowing I was passing through. Greatly appreciate them. Friendly, knowledgeable and very helpful. When I was living in FoCo this was my #1 bike shop and glad to see they still are the #1 in town !! Thanks proVelo

This is a fantastic service for our community! You can just have them work on your bike or work…read morewith them and learn how to fix your bike! I chose to work with them learned a lot! Prices are more than reasonable. They are a non profit. Donations are gladly accepted and well deserved! Yay Bike Coop!

I love that they charge by time verses by job. Have had good experiences with general bike tune…read moreups with them. Just a note if you own/have more than one bike you can only bring in one bike at a time. They have a rule of one bike per person. Reason for 4 stars was i needed a tire changed out and unfortunately they forgot to put some kind of rim or cover back on and after 2 days i ended up with a flat tire. They were not open because they have limited hours and i bike commute so had to go pay somewhere else for a tire and the thing they forgot to put on when they had it. Be sure to check the website for their hours.

Rick is one of the most knowledgeable cyclist in cycle repair mechanics that I know. I also had…read morehim build me a custom bike and it is just like a dream. Hardly takes any energy to move it along. Highly recommend Phoenix Cyclery.

Just look at this receipt (photo). I got a clean bill of sale, quick service (quicker than…read moreexpected!), and this kind of attention from a bike shop. And the bike rides SO much better now that I got it back. Shop owners take note: this is how you do it! I am now a loyal customer. Thanks :)

Great customer service. Rented two pairs of snow shoes and…read moredid not end up using them due to lots of snow, and they didn't charge much even though was late returning. Will be back..

My wife and I ordered 2 Lectric eBikes. We shipped for helmets and after 3 local stores, we went to…read moreThe Extra Mile. Dion was a real help to us, so we bought 2. The out bike arrived. One had wheels that were slightly out of round. We called Lectric Bikes, they told me to take it to any of several shops. We took it to EMOG&B. Lectric Bike told me they would reimburse us. Extra Mile told me it would be ready the next week, Friday, I think. It was ready early. They did more than we expected. We purchased a bike rack on Amazon (more later). We are RVers and went on a road trip. Our bike rack broke, it was a bad design. Got authorization for refund from Amazon, since a replacement (like for like) or refund only options. So I called Extra Mile. Ultimately Caleb told me about Hollywood Racks and quoted me the same price that they sell for online. I ordered the Hollywood RV Rider from Extra Mile and Caleb estimated a delivery for the next Wednesday. He called on Tuesday and when I got to the store, they had assembled the rack, put it on our truck and showed me how to use it. That to me and my wife is home run! If you are shopping due , to street construction you need to be creative to get there, but if you want great service, give them a try.

From walking in, to conversation and repair. ALL went right and perfectly!…read more Glad I found a place I can trust! Barry

So great to have a local bike shop that you can trust. David's a straight shooter and excellent…read moreand prompt with repairs