I've worked at several bike shops, but never have I seen prices so high and service so poor. Not…read moreonly are the rates and markups of components at least double anywhere else I've been, but the mechanic had no idea what he was talking about. The dude was just trying to upsell me on tubes that were already $20, and had a very poor attitude about it. I understand the industry is doing poorly right now but being rude to and price gouging customers, most of whom don't know any better, is not the way to go about changing that. I recommend you take your business somewhere else.

We stopped by on a Wednesday at 2:30 to look at some e-bikes. The guy in the shop did not want to…read morebe bothered with a sale or a customer. We asked to test drive a bike and before we could finish our sentence he said no we close at 3 and that was all we needed to hear. All I can say is WOW. Are you not there to sell your bikes or was it more important to go home. If I owned this Bike shop I would be so mad . We went down the street and bought 2 e-bikes . Your shop lost 5 thousand dollars that day . Don't go here

Rick is one of the most knowledgeable cyclist in cycle repair mechanics that I know. I also had…read morehim build me a custom bike and it is just like a dream. Hardly takes any energy to move it along. Highly recommend Phoenix Cyclery.

Just look at this receipt (photo). I got a clean bill of sale, quick service (quicker than…read moreexpected!), and this kind of attention from a bike shop. And the bike rides SO much better now that I got it back. Shop owners take note: this is how you do it! I am now a loyal customer. Thanks :)

Trying to get into gravel cycling but don't want to dive into a new bike so stopped here and had…read moresome gravel tires placed on my MTB as well as git my sit bones measured and purchased a new saddle. Left it at Incycle for install and a tune up. Not only were they quick with the service turn around but at no point did anyone try to sell me something I didn't want or need. The staff at this shop are friendly and knowledgeable and I am sure when I'm ready to jump into purchasing a gravel bike they will have everything I need.

What a perfect shopping experience buying an e-bike from this store today! Sales and service like…read moreit used to be from Michael and staff. Highly recommend.

Friendly fast service. Came in with a flat tire. Had never been in before. Honestly did not know…read morethey were there. A work acquaintance let me know about them. Prices were comparable to other bike shop in town.

Coming from California, I was looking for a outdoor experience. Drakes was the best!! Hooked me up…read morewith a beautiful electric bike, helmet, charger and a Map. I rented it for 24 hours and rode (got lost) on the best trail (Poudre river trail). Amazing clean trail, very friendly riders (not like Cali) clean signs everywhere and shade to take a break. Thank you so much for a great experience. I will be back.

My husband and I were looking for something fun to do in Fort Collins, CO. This city has beautiful…read morebike paths. We decided to rent bikes and explore. I chose to try an e bike for the first time. My husband rented a manual street bike. It was an extremely hot day, but we had a good time. The bike store employee was extremely helpful. We were outfitted with our bikes in a short period of time. I was given instructions on how to use the e bike. Then we were off to explore. I am now a fan of e bikes! My aging knees are thanking me. If you need a bike, this is the place to go.

I've been going here for years. Bought my beloved bike, which was used but fancied up and rides…read moreincredibly well, and always take it here for service over the years - which has always been great and a great price and experience. Today, I had an amazing experience after frustratingly trying to fix what seemed like a simple issue on it's own but led to figuring out far more was wrong and thought the bike might be done with and repairs costing more than the bike was worth at this point. I couldn't have been more wrong. They fixed everything and even upgraded something and it only cost me 13 dollars. I was freaking out thinking my bike was finished and they made my day. James and Cole worked magic and were so cool through the whole process. Wish I could leave a ten star review! They deserve it.

Everything was so much fun, but educational. That place has…read moregood mojo. Everyone is so friendly and energetic. There are clothes and equipment for yourself and your bike! Just a lot of fun!

Great customer service. Rented two pairs of snow shoes and…read moredid not end up using them due to lots of snow, and they didn't charge much even though was late returning. Will be back..

From walking in, to conversation and repair. ALL went right and perfectly!…read more Glad I found a place I can trust! Barry

So great to have a local bike shop that you can trust. David's a straight shooter and excellent…read moreand prompt with repairs

I love that they charge by time verses by job. Have had good experiences with general bike tune…read moreups with them. Just a note if you own/have more than one bike you can only bring in one bike at a time. They have a rule of one bike per person. Reason for 4 stars was i needed a tire changed out and unfortunately they forgot to put some kind of rim or cover back on and after 2 days i ended up with a flat tire. They were not open because they have limited hours and i bike commute so had to go pay somewhere else for a tire and the thing they forgot to put on when they had it. Be sure to check the website for their hours.

This is a fantastic service for our community! You can just have them work on your bike or work…read morewith them and learn how to fix your bike! I chose to work with them learned a lot! Prices are more than reasonable. They are a non profit. Donations are gladly accepted and well deserved! Yay Bike Coop!