An appointment-only system is totally reasonable, but you do still need to acknowledge folks when…read morethey're in your store.

If you're building or remodeling and want quality products with top notch service then I'd…read morerecommend seeing Cary Carlson at Gerhard's! She's on top of everything! Super quick to reply and always gives me the best direction, advise and feedback for each and every product Gerhard's has to offer. Cary's knowledge and great customer service are what separates their store from the competition! Over the past year we've hosted a ton of events at our house; during these events, we've received many compliments on the house (especially on the amazing kitchen Cary helped design for us). Every little detail Cary thought of and put into this is what makes it stand out (Cambria counter tops, cabinets to the ceiling, in cabinet microwave, side cabinet trim doors, cabinet trim molding, filler between the fridge and wall, soft close doors and drawers; the list goes on and on!). I personally LOVE the hidden-trap/skirted toilets; they're easy to clean and they look much better than the traditional toilets. Also, with the high-quality Kohler product, there's a strong flush every time! And let's not forget about the soft/quiet close seat and lid (this is very convenient with kids). Not only do we give props to the beautiful and quality products Gerhard's put in our house, but I also let people know how fast and professional Cary has been every time I've called/e-mailed her this past year. I realize warranty work doesn't bring a profit, but I assure you word of mouth will. Awesome job and a HUGE thank you to Cary!

Morgan Kitchen and Bath did a wonderful job remodeling our two bathrooms. They were quick,…read morecourteous, and professional. The materials used were of high quality and the expertise of their crew is impressive. We had specific ideas of what we wanted done and they worked with us to make it happen. We highly recommend Morgan Kitchen and Bath. Nancy and Carl R.

Jim came over gave us a quote. Call a week and a half later set up a time for us to come in and…read moresign paperwork and order all of our bathroom remodeling things. When they came in the guys had it done within two weeks and a few days. They had everything tour out and put back together and it is beautiful. I would recommend them to anybody I know, Very efficient had a couple questions at the end, but Jim came right back the next week and fixed everything that I asked I would definitely hire-these people again

Very happy with the work Mark and his crew did. They gave the old screen porch new life and made it…read moretotally maintenance free, I.E. all trim wrapped with aluminum. Once completed, we spent every waking hour on the porch, The windows he suggested are top of the line with a new type vinyl that is durable and lightweight making opening and closing an easy task. Definitely a contractor I will call for future projects.

This is asking me to chose a star for quality. My score would be a negative 1000, but that is not…read morean option. We hired Anthony Brooks to remodel our master bath, bedroom, powder room and launder/mud room. He completed approximately 3 half days of demolition and left the job. We paid &75,000.00 and he wanted more money. The entire thing was a scam as far as I can tell. I personally have had 7 other people contact me stating he did this to them as well. I had 2 of his previous employees tell me he owes them money as well. You would need a team of attorneys should you hire this person. Go to Las Vegas instead, you might have a chance there. We ended up hiring Jon Sandvig of Sandvig Construction in Eau Claire, WI and he came in did the clean up and remodel. A wonderful contractor and his team was polite, professional and fabulous. Top quality in every category you can think of. Hire him! Now he gets 5 stars! (Do not hire Brooks--careful he might be working under a new name)

We hired BHR to do a remodel of 2 bathrooms, laundry room, install new interior doors, some trim…read morework, and a special project for the laundry room. We did substantial research prior to hiring them and read as many online reviews that we could find. Unfortunately , their work and management was nothing like what was advertised . We experienced many issues and they appeared right from the start. These issues include but are not limited to the following: -Assigning/hiring qualified people for given tasks of the project. -Communication/scheduling workers for the project. There were many days and even weeks that no work was done. -Product quality issues such as doors needing to be sent back multiple times and in the end, still weren't right. -New floors in both bathrooms having parts ripped up and relaid due to improper installation . -Wrong measurements of both showers resulting in walls having to be built out on existing walls. -Poor painting and drywall work. -Mishandling of custom piece for laundry room project resulting in us having to redo the majority of it ourselves. -Incorrect size strike plates on new doors that we had to replace ourselves due to the fact that they were hitting the new trim. -Bathroom ductwork made of shiny tape and cardboard. We would like to note here that it is customary and also in our contract to have a final walkthrough to note and discuss the finished project and address any concerns. We were not given that opportunity . In addition to these quality control issues, there were significant failures in the management of our project and their customer service when these issues were addressed. There was no real responsibility taken for the issues and when issues were brought up, the response was often borderline hostile and combative and seemed to be placing blame on us. Additionally , our project started mid January and was supposed to be at least habitable by March 1st. It was not and went months past what we were told and was all due to their in-house delays. Given that we were out of the house for a month and a half for them to be completely unhindered for this project, we were taken aback time and time again by their responses to our frustration with the constant time delays. Management stated that these issues were not normal and the our project was a "perfect storm" of events. While we appreciate that they acknowledged the situation , they really did nothing to actively rectify or prevent similar problems from arising during the rest of the project. With all of this, we have had to cover additional costs in both time and money due to the many mistakes made by this company, many of which could have been avoided if there had been proper communication and management from the beginning . So for these reasons and many more, we would NOT recommend this company. We did not receive the service, workmanship , or quality promised by this company.