I have always had a great experience with Dr Kondratenko and her staff. In fact, I recently moved…read more30+ miles away but have decided to keep coming here due to the awesome care from this office. Highly recommend for specialized female care.

HORRIBLE PATIENT TREATMENT. The doctors are wonderful but the office staff is terrible. I received…read more(2) phone calls about a past due bill paid part of it, and the next time when I did not answer and forgot to call them back they sent me to collections. I paid it upon receiving the collection letter immeadiately, but now their "policy" is to REFUSE to see me because I did go into collections. So new mommies, SAVE YOURSELF THE ISSUES AND GO ELSEWHERE. I got the run around with my appointments when I was pregnant and I tried to look past that because I liked the doctors so much. Obviously, this practice isn't about helping women, it's purely about money. I hope that they realize they are part of a growing trend of not giving women a helping hand but instead putting them down.

As an RN and prior recipient of physical therapy at other clinics, I would say that Optimal stands…read moreabove the rest in their approach to client issues, in targeting the care that is needed, and delivering results in a professional manner. Sarah and Michael are are excellent at their profession, sharing skills and knowledge, always accessible and responsive to their clients needs.

The second the medicaid payments stopped coming in they never spoke to me again. Not a phone call…read moreeven to tell me, nothing. Did not supply me with information and tools that they promised me they would, nothing. They fake care so much about their patients. Never even offered me the option to continue and pay for it myself. So dissapointed in being discarded and treated like shit after going there for about a year and thinking they actually cared. Would now not reccomend to anyone, ever.

I was living by myself and got dehidrated too often I asked to be admitted and I WAS .i am living…read moreat wellbridge of fenton. I LOVE IT HERE! tHE NURSES , NURSES AIDS ARE VERY SKILLED AND CARING. The activies folks are silled and very creative. I was a loner before I moved here but now I participating in activies all the time. I would love to see these fdollks get more money for what they do. I have observed other residents come to life in activites! I have observed nurses aids comfort folks with dementia. The housekeeping folka, therapists,and dinig room staff make this a warm, friendly and wonderful place to live.

My grandma was in the hospital after a fall that left her with cracks in two vertebrae. After five…read moredays they moved her to Wellbridge in Fenton for rehab expecting a full recovery. She was expected to do physical and occupational therapy each day, eat 3 great meals and participate in all the fun activities planned each day. Her back was in lot of pain but she was feeling positive as she did therapy and enjoyed the amenities of Wellbridge. Each day my grandma seemed to decline. She ate less and wasn't interested in the activities. They diagnosed her with a UTI and started antibiotics. I asked the nurses if something was wrong and if she should go to the hospital. Wellbridge continued to say she was fine and not doing that bad and "if a hospital was needed we'd send her there but I think she's getting better and will improve everyday". I asked repeatedly for the doctor who I never saw (there is one doctor for the entire large facility and he is usually only available by text to the nurses). I continued asking if she could be moved to a hospital because I felt she needed real medical care. The rehab people continued saying that everyday as she worsened ("we think she's getting better, no hospital is necessary") all the way up to two days before she died. The nurse told me that day "I expect she'll recover from these problems". I was extremely worried and did not trust the nurses, rehab workers or the doctor I never saw. She developed pneumonia in both lungs, developed edema and bed sores. Still the nurses and absent doctor insisted she stay there. So we trusted them and left her there. In her last day, the doctor meets with us to discuss hospice (two hours before she died), and talks about how she's been so sick for so long and it was just her time. Um, she wasn't sick two weeks earlier and maybe if she had received real medical care then she'd be here now. They didn't take her seriously as a real person or her health and allowed her to continue to decline until it was too late. They should have seen she was declining and alerted us, allowing us to try to get her help. They are a rehab facility and not a hospital. It is possible with expert hospital acre she could have recovered and at least be with us still now. The rehab personnel continued to come to her room to see if she up for a physical therapy session even on her last days when was half dead!! There is no communication between the absent doctor, nurses, rehab workers, aids to each other or the families of patients. I believe if you are strictly taking your loved one to Wellbridge for physical therapy and they remain in good health it would be a a very nice facility to be at. Also if it's an end of life situation and only hospice is needed it would be a good place to be. BUT if you're family member needs any kind of medical care, and declines during rehab BEWARE! Take them out immediately and get them to a quality hospital. Wellbridge will keep your family member hostage, provide minimal medical care, communicate with personnel and family very poorly or not at all, which can lead to the decline and then death of your loved one. I warn you, stay away from Wellbridge and keep your family safe. The facility, grounds and food are very nice, but the care is very poor and you will be left regretting your decision to go to Wellbridge after your loved one dies there. Like a guy I met in the hallway said to me the day my grandma stopped breathing in her room, "They say at this place you come in the front door alive and leave out the back door on a stretcher." My grandma came in ready to do rehab and left on a velvet covered gurney one and half weeks later. Shame on you Wellbridge for letting patients die. These are real people as important as you are but you treat your patients like objects coming through a revolving door. They come in alive and leave dead. I will always tell everyone I know what you did and about the poor care my grandma received while with you. I hope you go out of business and stop this tragedy from happening to other families.

I don't know why everyone says this a great place. It's a horrible place. Lazy nurse aides. Nurses…read moredon't care if you suffer or in pain. They didn't have my relative's medication there, so my relative was suppose to suffer in pain or have a stroke. They didn't care. Why didn't they make sure before my relative came that all the medication was there. The rooms look outdated. Food was cold, bland, and disgusting. It took nurse aide an hour to answer my relative to take to bathroom. They put my relative in a room that had a leaking toilet, water all over the floor. They didn't care to switch rooms, get emergency maintenance, or use bed pan so my relative wouldn't have to walk in wet. They didn't care if my relative got wet, my relative had pneumonia and couldn't get wet.

I would like to first thank everyone at the Oaks for the wonderful care that they have given to our…read moremother. She came from another facility that truthfully made it difficult to visit her because it was so depressing. Yes it was cheaper but the difference in the quality of care is unmeasurable. She has been treated like family by the staff there and that will always make the staff there family to us. The rooms and facilities are beautiful and visiting family are welcomed as if it is the resident's home (because it is). One of the nicest things to see is the activities that are offered to all residents. Crafts, off site trips, church services, in house events and outdoor courtyard activities that promote comradery and friendships among the residents are amazing. It was one of the best feelings when my mom saw another resident and stated "There is my friend!!!" My mom started in their Assisted Living, has been in Rehab there and will now be in Hospice. We are happy to trust her in their care as we know she will be surrounded with caring people and friends. So happy we moved her here. Thanks again The Oaks!!!!!

I highly recommend Mercy Plus Home Healthcare. I refer them to many of my clients. The staff is…read moreprofessional and services are great. Ryan - Hometown Senior Care

Seemed like a good service at first. I will be the first to admit that they provide a service that…read moreis challenging to keep good employees in. They provide home health aides to come into the home and help people with disabilities or overwhelmed families with personal care or care for their loved-ones. It is not an easy job and sometimes not a pretty job. These home health aides are tasked with driving miles to strangers homes (sometimes for only an hour or so throughout the day) and helping with personal care such as bathing, toileting, dressing, light cleaning, meal preparation etc. The biggest problem seems to be lack of consistency. If an aide calls off or cannot make it to a clients home they do offer a replacement. The challenge here is that most of the clients served are elderly, suffer from dementia, and need a care provider that they are familiar with. For the families, providing a "back up" aide in the event of a call-off can be helpful, but many families or clients are not comfortable with different care givers coming every day. Also when a back up aid is provided they are usually unfamiliar with the client, their care needs, the family, and the clients routine in general. That said, the family usually spends that time teaching the aide what needs to be done. In this scenario, and when it happens often it becomes more of an inconvenience than help as the family not only still has to provide the care themselves, but are now tasked with training Mercy Plus's aide. So why you ask? Why is it so hard to keep a good aide? After dealing with this company for years the answer is clear. Money. Mercy Plus gains access to and provides service through various channels. Many clients are gained by contract with Area Agencies on Aging who operate on a budget and will give the bid to the lowest vendor's bid (Mercy Plus). So naturally, they are unable to pay their aides a wage that encourages them to work. They (in most cases) do not pay their aides for mileage and the aides drive all over the county, like I said earlier sometimes only for an hour or two. By the time the aide fuels their vehicle, not to mention wear-and-tear expenses they are left with little to no income, if they don't end up going negative or actually paying to work. So who would do this? Most of the caregivers are compassionate people who enjoy helping others, most. After working for a couple of weeks and realizing that after paying for gas and driving all over they are actually losing money, they do what anyone would do and quit. The company then blames the aides by saying they "just can't keep people who want to work". No Mercy Plus wrong. Your aides would love to work and make a living wage. The reason you can't keep employees is that you don't pay them well enough and they can't even afford to work. I have seen this scenario play out over and over again. So stop blaming your employees and start taking responsibility for your company. This company and it's ownership/management are more concerned with their bottom dollar than the actual service they provide to the client. I would not recommend them, I would stay away. There are many companies in this area that do the same thing. Its a hard business. But like with any business you will not be able to keep employees if you keep neglecting them. And the rub. It is the client they are caring for in the first place who has to deal with all of their problems. #GETITTOGETHERMERCYPLUS.

I absolutely love this team and they have ALWAYS gone above and beyond for the residents at my…read morefacility. I have nothing negative to say about them. Everyone is wonderful to both our staff and residents. I absolutely 100% recommend these guys to anyone who is looking to put their loved one on hospice. Better than any other hospice/home health facility in the area in my opinion.

Good Clinic for everyday needs, I've been going there for many years now. they've helped me with a…read morevariety of health issues Everyone there, including office staff has been courteous and professional.

I would put a negative amount of stars if I could they are horrible and getting your prescriptions…read morerenewed on time

Have seen Dr Zerafa for 9 years. I absolutly love this office. The Staff is super friendly and…read morecaring. I have seen Lisa and Rheannon at the office and find them to practice the same as Dr Z. I have Never had any of my worries pushed aside, they have always listened and treated me when needed. They are the best!!! I trust them with my family!!

As a retired Nurse, I have seen lots of MDs, This office on my first visit, was competent,…read morecordial, and just plain pleasant. I did not wait long. My NP was so very nice and knowledgeable, I even got to meet Dr Zarapa, who was equally competent and courteous. I give 5 stars for my first visit. Nora E. dr