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    Willowbrook At Split Rock Resort

    2.6 (64 reviews)
    ModerateHotels

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    Riley B.

    Honestly, the room I received was perfectly comfortable with no downsides. The beds were cozy and you could operate the blinds with a remote control, which made me feel luxurious.

    Sallie L.

    I waited two months to write this review to give myself emotional and physical distance. I wanted time to think about my experience at Willowbrook at Lake Harmony. I will be using the "I" pronoun throughout this review although my husband didn't enjoy this vacation together, either. I haven't vacationed at a timeshare in years, but my past experiences were always positive. However, Willowbrook at Lake Harmony was so bad I have tell people who may be thinking of vacationing there. Unlike Europeans, Americans don't have 5 or 6 weeks of vacation, so a week wasted is a terrible loss. Below is a list of grievances but is not exhaustive and in no particular order: 1. The facility is very dated. The decor and furnishings are very old, maybe from the 70's and not well maintained. 2. There was a pervasive moldy smell in every building and our room as if the facility had not been used or cleaned for many years. The miasma was so persistent it couldn't be attributed to a temporary closing for Covid. This place has been neglected for years. 3. The ceiling over the pool was pock marked with water damage and missing tiles. 4. When we checked into our room, the sofa bed had been left jammed at an angle, partially open. There were no towels or toilet paper. 5. Calls to the reception ask for assistance required several calls before anyone answered. 6. The televisions were old models with lots of static and limited stations. 7. The door to the connecting room did not have a lock on our side to prevent entry. 8. We could not use the hot tub because it leaked. 9. We ate in Bistro Fusion restaurant twice, a dinner and breakfast. The food was of poor quality and served lukewarm. And none of the servers spoke fluent English. Our servers didn't know what seltzer water was. I don't care about the background of the servers. But I do care that few of the staff, except for the front desk, spoke little to no English. I can't say this strongly enough, I don't care where the staff is from as long as they speak English. We witnessed other guests struggle to communicate with staff as well. 10. In the billiards room there were several pool tables. However, there were only two cues for all the tables. The room was particularly smelly with a large closet door open with all kinds of junks thrown in. I could go on, but I think you get the message. Don't waste your available time going to Willowbrook at Lake Harmony. DON'T GO THERE!!

    Air conditioner in bedroom operates loudly and has broken air opening
    Adam L.

    We booked and prepaid a Willowbrook 1-bedroom for one week (Sat 5PM to Sat 10AM). We checked in on Saturday evening and were charged additional resort fees $185.50 for seven days in addition to the prepaid. The actual Williowbrook has six buildings, but their online document splitrockhotel.com/pdfs/Willowbrook.pdf shows only five buildings, which was totally confusing. The elevator in the building #6 was quite scary, because it makes a big cracky noise when it reaches the third floor before doors open. The building and rooms really need to be maintained or renovated. The inside lock on our room door does not align to the hole on the door frame, so that is probably why they put a chain on the top that looks very weak. There was whooping noise coming from the backdoor to the porch. When we began preparing our late dinner, the kitchen only has a long thin bread knife. It was extremely difficult to use it chopping vegetables nor slicing meats! The small lid does not match the small pot. The large lid matches the large pot, but does not match the large pan. The bottom drawer of the oven was not cleaned. The bathroom has a jacuzzi tub, which was great to get relax after whole days of skiing and exercises. We did have four people on our record to check in, but there was no bedsheets nor blankets for the pullout sofa bed in the living area. We had to call to get them, and someone did deliver them within 20 minutes. Two of us cannot fully close eyelids while sleeping, which are not what we can control. However, there is no curtain of the backdoor to the porch, and the blinds inside that backdoor cannot be turned nor adjusted, so the porch light shines into the living area whole night long. The air conditioner in the bedroom operates loudly and has a broken air opening. In the early morning next day, we also found the blinds of two large windows cannot block the sunrise. There was no cloth curtain to be pulled to block the sunlight. Both nights that we stay in that room were kind of tiring for the two family members slept with eyelids not closed. On Monday, I tried remote working during the day and in the early evening, but the wifi was extreme slow and intermittent. After a quick family meeting, we decided to checkout then and headed for home. When we checked out around 9:40pm, because there was no manager on duty, we were promised to get refunds on the resort fees that we did not use. However, after one week of waiting, the refunds never came into my credit card account. This had been the worse resort experiences that we had for years.

    This was such a disappointment! I'd give them 1.5 stars. The place is dirty. The renovations supposedly recent has already been trashed by a group that had lots of children (that's what I was told). The carpets are scarred from spilled food and drinks through the halls and room. Black marks on the carpet and running through halls. There was mold on the walls in the shower. The oven was disgusting - not safe to use. Oven cleaning spray was baked in and the heat ring around the glass window barely existed. Racks were sticky. And it smelled. And a different color lightbulbs in the overheads. They changed our room which was an attempt and although cleaner, candy and junk was under the oven from previous guest. Broken knife in drawer. Second unit had a dust pan (no broom). Which was more than the first unit. No kitchen kit. No pot holders. Final straw was my son getting cut on the bed-frame because the portion of the frame designed to bolt into a headboard was sticking out on the side of the bed. They offered medical care multiple times and took a report. Responsive and genuine. Very apologetic and an explanation for everything. I will say this. Clean linens - I guess kids and parents did not ruin everything! Pillows were clean. TVs were flatscreen and large. Wifi did work. Staff very polite and definitely tried to supply what was missing. Nature was beautiful. Kind of seems like the type of place all the kids would go on prom night to trash and leave. It a shame because the grounds are beautiful. They refunded my unused resort fee which was a kind gesture but not enough for me leave a different review. Place has potential, however I recommend you look elsewhere or set the bar at zero and you'll be impressed.

    Edwin R.

    Willowbrook is a great lodge to get away from the hustle and bustle of big city lifestyle. There is an indoor, year round water slide, a bowling alley, a theater, a game center for kids, a huge empty rental Pavillion space for private parties like wedding, event venues, and an in-house restaurant. There is a coffee shop open late every night, and suite rooms with lakeviews. I was told their restaurant is famous for their homemade meatloaf which I tried. The salmon though was delicious. If you're looking for outdoor recreation with plenty to do indoors too, checkout Willowbrook. It's only about a 45 minute drive from Wilkes-Barre airport, and about 1.5 hours drive from New York City!! Cheers!

    Rita G.

    We live in Philadelphia, and last year my husband suffered a massive stroke and pulmonary embolism. After all that trauma, we decided that for our daughter's birthday, we would pack up and go to the mountains for 3 days. We brought a couple of her friends with us. We stayed in Willowbrook's building, which we've stayed in before. It's the timeshare owners building. Fireplace, jacuzzi, kitchen...all in the room. Access to the pool, bowling, movie theater. Honestly it's such a relaxing place. The type of place where you can stand on the balcony and see deer out back while you drink your morning cup of coffee. It makes life feel much more free and comforting. When you stay at Willowbrook, it's not like atying at a typical hotel. You are responsible for cleaning up after yourself, taking trash out, etc. You can request clean towels and linens once during your stay, but you'll be the one packing the old ones up and putting them outside the room and putting the new ones on. That's because you're in your room for at least a week. So you need to treat it like it's your own house. Obviously you can call housekeeping when you need things like toilet paper. I personally like the home in the mountains feel it has.

    Dominik D.

    Nicely secluded, spacious buildings. The cream on top is the balcony on the second floor of building 3. The view on the trails is beautifully saturated with colors even in winter.

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    Pretty much UNACCEPTABLE!!!! Everything outdated and in awful condition. Looks like a retirement home from the 50s. Feels very dirty.

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    Ask the Community - Willowbrook At Split Rock Resort

    Review Highlights - Willowbrook At Split Rock Resort

    We did go bowling in the arcade area it was reasonable and they had shoes small enough for our two year old.

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    Best Western Inn at Blakeslee-Pocono - Main Entryway

    Best Western Inn at Blakeslee-Pocono

    (39 reviews)

    $$

    Hi Yelpers. I stayed at the Best Western in Blakeslee P.A. 107 Parkside Ave. My experience was…read moregood. The people at the front desk were welcoming and polite. The lobby area is quaint. They have a pool, but I didn't get a chance to try it. You have a small area to eat a free continental breakfast. Your choices would be pancakes, eggs, sausages, toast, potatoes, orange juice, apple juice. You can purchase snacks and other drinks, but they're a bit pricey compared to getting it at the local store. Sorry if you're expecting a continental dinner, you're on your own with that. That's not covered. I had to do UberEats. The hallway to the room was clean and quiet. The room was small but perfect for me or a couple. The room came with a microwave, refrigerator, iron with an iron board. My room had a comfortable bed along with a pull out sofa couch, cushy chair with desk and sizable LG television. There is a connecting door to the room next to mine. Make sure you keep it locked. Otherwise you may have some uninvited guests...haha. You can control the room temperature which is by the window. The only problem with the television is the signal to the tv was weak causing the programs to pause every few seconds. Fyi, you get free wifi. Make sure you ask for the code. Parking, of course is available. Overall, I recommend this Best Western if you're ever up in Blakeslee P.A. and if you're planning a mini stay like me. I included a couple of outdoor pics of beautiful P.A. during my drive along with the hotel pics. Enjoy!

    I have been staying at this hotel for years. it is clean, very reasonably priced, and the staff is…read moresuper friendly and helpful. Tonight I was in a room next to a room with a very loud party going on. at my request they moved me to a perfect room on a higher floor. If you are traveling to the Poconos or Rt. 80 and need somewhere to stay in eastern PA. Absolutely stay here! Huge shoutout to Abbie. She made it all happen. Raymond Ginn

    Village At Pocono - Gated hotel community

    Village At Pocono

    (24 reviews)

    $$

    I was really impressed with this place! It's definitely a hidden gem & I was surprised the entire…read moreplace wasn't packed! The space is HUGE & the prices are more than affordable/reasonable! We stayed in a giant little villa with a full kitchen & dining area- full bathroom- one bedroom & a large fold out couch in the living room. It was more than big enough for 3 of us plus our dog! They're pet friendly which is refreshing!! Now this place is set up like a little village with the center being the front desk- inside the main area- they also have a ton of little extras such as a large movie theatre, gym/fitness center, game room, business/computer room & more. Everything is very nice, well taken care of & appears brand new. They also have the large indoor pool that connects to this building & behind it a full sized playground. My son LOVED staying here! He's a smart 6 year old & he thoroughly enjoyed the pool, playground, game & rec room! Our little villa was walking distance to the main building- being about a 6 or so minute walk or about 2 blocks! Very easy to find & go in & out. The staff was also really nice friendly and accommodating. I didn't hear or see too many other guests during our stay- which was pretty nice as well. We had the entire indoor pool to ourselves for a good 3-4 hours which is amazing! Overall I was MORE than happy with this place. I would absolutely return. Everything was CLEAN, in working order, & relatively new- which is nice! One of my biggest pet peeves is paying to stay at a hotel & then seeing their amenities are anything but & the microwave, mini fridge & tv are older then the ones in my home- that's disappointing. But didn't have that here- everything was nice and new! Woohoo!

    It's clean ! The hotels in the area that we've stayed in the past are old and run down. Village at…read morePocono is newer and nicer. I think they'll keep it that way. We got a dog friendly room, that didn't smell like dogs had stayed there. Plenty of hot water in the shower. My only suggestion to the management/owner would be to put a small fridge in the rooms and to have a communal area for coffee in the am. Otherwise, we had a nice stay. I'll definitely stay here again.

    Split Rock Resort - room photo

    Split Rock Resort

    (540 reviews)

    PROS: this place was a nice water park to stay at. The staff is friendly, the bars and restaurants…read morewere good, and they had more rooms than you can count. Among the staff, Griffin at the front counter was a pleasure to work with. CONS: they charge you extra to use the common amenities (pool, gym, arcade, etc) and then extra on top of that for the water park. The electronic room key also failed and the carpet in our room wasn't clean. The line for check in took a solid 20 minutes. Longer than any other place I've been to. We also found a few bugs in our room OVERALL: not sure if I would come back here. The staff and the amount of amenities was amazing, but the cleanliness and the prices are very questionable

    I've written over 23 Yelp and 50 Google reviews and have over 10,000 views of my reviews on Google…read moreand 15 helpfuls in Yelp. I have never given a business less than 4 stars until now. This review is being given a year after the visit due to my experiences with this company. Save your money and go to the Kartrite *NY* instead, a direct competitor of this company, who I rated 5 stars 3 years ago. My review of the Kartrite detailed that we had an awesome family getaway -- super friendly staff, a full schedule of kids' activities, scavenger hunts, and even the indoor/outdoor hot springs. It's organized, clean, and actually delivers on what it advertises. Split Rock was the complete opposite when we stayed in May 2025, while I was 8 months pregnant, as a babymoon and celebration for my first born before finally becoming a sister. From the moment we arrived, things were disorganized and poorly managed. We waited over 2 hours total just to check in in line in the lobby, and were given notice we would hear when our room was ready (a common practice advertised for families who want to use the water park before they check into their room), however no communication about when our room would be ready ever came so we waited again for an hour in the same line later on. The waterpark was only partially functional, with multiple attractions out of order, dirty bathrooms, and limited food options available. We "upgraded" to a Willowbrook suite specifically for the hot tub in the room -- which didn't have any working jets OR hot water. The room lacked basic essentials like soap, extra toilet paper, and even a trash can in the kitchen. One of the two AC units didn't function in the room. We later found out (on day TWO) that the property was under a boil water advisory, after we had already been drinking the water for our entire stay, WHILE I was 8 months pregnant. Dining was just as disappointing -- a $25 all you can eat Memorial Day "BBQ" that was actually one plate only, which included an undercooked hamburger, and resulted in my family getting sick the next day. Activities were inconsistent too -- advertised movies were changed without notice, and the WiFi didn't work when we tried to salvage the evening in the bedroom with a movie instead. The final straw: no hot water on our last morning. I chose not to make a scene during our stay because the front desk staff were clearly overwhelmed and dealing with many similar complaints. This is not a staff issue -- it is a systemic failure of this business. What makes this truly shameful is what happened in the months after when I tried to professionally handle the situation, without even asking for a refund which I really should have given the horrific standards not meeting appropriate living conditions. Following our stay, I sent a detailed and fair account of our experience similar but longer than this review. The Manager whose name I will redact at this time responded and offered a complimentary one-night stay "for two" (despite our two-night stay and the extent of issues). I responded promptly, reasonably asking about options for our family of four and a comparable experience. Then... nothing. I followed up multiple times over the course of an entire year with no response. As the certificate approached expiration, I reached out again simply trying to book something as the email requested I do when I was ready to try again. Still no response. At this point, it's not just about a bad stay, it's about a complete lack of accountability and follow-through. I hope this behavior in the year after is due to something more than lack of care. I no longer trust that I would have a safe visit for my family if they did offer me to stay. Now, I would only request a refund. I gave Split Rock every opportunity to make this right before posting publicly. Waiting a full year with no response is unacceptable. This was supposed to be a special final trip as a family of three. Instead, it was stressful, disappointing, and frankly unbelievable. I never thought I'd write a review like this -- but this experience earned it. Rooms: 1/5 | Service: 1/5 | Location: 2/5

    Pocono Resort Conference Center - Bed bug are you fucking kidding

    Pocono Resort Conference Center

    (60 reviews)

    WOULD CERTAINLY STAY THERE AGAIN. We read the awful reviews before booking, but this was the least…read moreexpensive option around for our party of 6. Yes, the hotel is slightly older, but contrary to the other reviews, it wasn't as horrible as others have said--maybe it was because we had lowered expectations going in, but in fact we were pleasantly surprised. THIS IS NOT A 5-STAR HOTEL PEOPLE, SO GET OVER IT. It is a decent hotel, one of the least expensive in town, and definitely worth what we paid. PROS: The breakfast: more than just "grab and go." It was scrambled eggs, sausage, cereal/milk, bagels, toast, yogurt, juices, tea, coffee and more. It was buffet style and the staff were on top of refilling food and cleaning tables promptly. The pool: clean, clear, WARM! Very chlorinated-expect red eyes. The rooms: clean, comfortable, pretty much like any other middle of the road hotel. WiFi is free and worked better than cell service in this mountainous area. Tv was new, fridge and hairdryer were standard. Pretty quiet as well. The staff: awesome. The price: terrific. THE CONS: It was a little nerve wracking going up and down the hill to the hotel in the snow (December). They plow, but I'm not sure they salted the road, it seemed icy. We made it fine even though we were in a Ford Fusion and a small light Honda Fit. Yes, the key cards reset and locked us out even though we were booked for 2 days. Guy behind us in line in the lobby was having the same problem. I would suggest to the management, that since they clearly know this is a problem, just tell people when they check in that they could have a problem with this and apologize ahead of time and say that you are working in the problem. The rooms: as stated, clean, but a weird white grainy powder on the top of the bedspread. It was sort of like when you use too much powdered laundry soap and it doesn't rinse out all the way--or maybe the maids sprinkled carpet powder before they left and it overshot onto the bed--I have no idea. It was not IN the bed sheets, so we just shook it off the top and got over it. Then when we unfolded the sofa bed and just re-folded it back up, we noticed that a french fry fell out and there were also a few crumbs on top of the outer blanket in the sofa bed. Again, inside the sheets were clean. Minor, but annoying. Plumbing: toilets were a little slow. One shower (we had adjoining rooms) would not shut off completely and ran a medium stream all night. We felt horrible about all the wasted water, but it was really late and kids were asleep, so we didn't call the desk. :( Structure: I would suspect they have been trying to update and remodel. Room seemed newly painted, but certainly not a perfect paint job (paint on lamps, blotches here and there of dark paint we at first thought was blood, an unpainted water spot above the shower, etc). One old tiny elevator working (and one broken)-- IT REALLY WAS NOT A BIG ISSUE OR PROBLEM. Room heaters were a bit inefficient and inconsistent, but not terrible. Some of the the double-pane windows have become unsealed, so foggy and difficult to see outside. OVERALL: pretty decent for the low cost. No, it is maybe not like a sandals resort, but come on people, look at the room price. Never once saw a bug. Staff was great and extremely accommodating. They seem to be really trying to get the place looking better. It wasn't the Ritz, but it wasn't a roach motel either. WOULD DEFINITELY STAY THERE AGAIN.

    We pulled up on Thursday. It was very sketchy. The door was locked. They had a ring camera plugged…read morein through the extension cord through the window. All the cameras were unplugged. The computer was unplugged. We made reservations and no one answer the door.

    Willowbrook At Split Rock Resort - hotels - Updated May 2026

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