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    Willow Dell Equestrian Center

    5.0 (5 reviews)

    Willow Dell Equestrian Center Photos

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    3 years ago

    I spoke with them on the phone and I will say such a helpful pleasant spirit. I would recommend them for sure!

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    11 years ago

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    Serenbe Trailriding

    Serenbe Trailriding

    4.2
    (17 reviews)

    This ride was so much fun, I wish I could remember my horses name but he was so sweet and let me…read moreget a few good pictures with him, he just wasn't a fan of deer. Emma was our guide and was very friendly taking us on the tour and getting to know us, any questions we had she answered without a problem and made sure we were comfortable throughout the entire ride. The scenery throughout was beautiful and so peaceful. I love being in nature so it was perfect. I will definitely be back for a ride here again.

    Very unsafe! We should've gone with our gut and canceled…read morethe ride when one of the horses started to become unruly while we were mounting. We were a party of four. When we mounted the horses, my son's horse, by the name of 'Three,' tried to bite my daughter's leg who was on the horse, 'Bella.' Then 'Three' tried to bite Bella's neck. Our young guide then put a muzzle on all of the horses. We proceeded to the trail - my horse 'Vinny' kept trying to walk off to the side of the trail, in the bushes. I was then told by the guide that Vinny did not like mud and was trying to avoid walking through the mud. For the record, it had just rained that morning. If Vinny did not like mud, why did they allow him to be out on the trail? Needless to say, Vinny was not happy and took off running through the trees, threw me, knocked me unconscious. I was attended to by the ambulance, then emergency room. I have been struggling since, as I recover from a concussion and whiplash (neck and back). Been out of work for almost a month. Not once have I received a correspondence from the Serenbe Inn to see how I was doing, or apologize for the actions of their horse. I also noticed the next day my credit card was charged the full amount. Dangerous - They do not care about the riders. My son mentioned that after the horse threw me and while I was on the ground unconscious, the horse was stomping all around me. As my son was running towards me, from a distance he thought I was being stomped by the horse. Fortunately, not. BE CAREFUL! Serenbe Inn, I was really surprised by the lack of customer service and customer care. No call - No email - No apology - NO CARE!

    Cloverland Ranch

    Cloverland Ranch

    3.9
    (24 reviews)

    I had a great experience here! We had first time riders with us and Trey explained everything we…read moreneeded to know super clearly to ensure our horse back riding experience was comfortable.

    My group recently visited ATV Extreme ATL for an ATV experience, and overall, the ride itself was…read moreenjoyable. Danny, Nick, and Patience were all extremely helpful, patient, and understanding, especially since many of us were first-time ATV riders. Their pleasant attitudes and willingness to assist truly made a positive difference in our experience, and we appreciated their professionalism and kindness. Unfortunately, our interaction with the female owner significantly impacted the overall customer experience. We fully understand that, as a business owner, protecting your equipment and enforcing liability policies is important. However, customers also have the right to ask reasonable questions to protect themselves and fully understand the terms they are agreeing to. During the group discussion about liability, the owner asked if anyone had questions. I respectfully asked whether the business had procedures in place to ensure customers were not being given damaged equipment before rides began. Considering the heavy emphasis placed on customers being financially responsible for damages, I felt this was a fair and reasonable question. Instead of answering professionally, the owner responded dismissively by saying, "This is a business," followed by asking if I was "okay." I calmly responded that I was fine and believed we were simply having a discussion. Unfortunately, from that point forward, the conversation became uncomfortable. My question was never answered, the discussion was abruptly ended, and it felt as though personal feelings were allowed to interfere with professionalism. At no point was I rude, disrespectful, or confrontational. I simply asked a question that was important to me as a paying customer. Customers should never feel uncomfortable for asking reasonable questions regarding liability, especially when those concerns directly affect them financially. Excellent customer service matters just as much as the experience itself. While the staff members mentioned earlier were wonderful, I hope the owner learns that uncomfortable questions are not personal attacks -- they are simply part of doing business and ensuring customers feel informed, respected, and valued.

    Willow Dell Equestrian Center - horsebackriding - Updated August 2026

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