REVIEW UPDATE (Nov 11): This morning, a week after the original review, Willmotts Block Management informed our RTM that they are terminating the management arrangement, the day before we were to meet with them in person.
So from my point-of-view, they do not care to work with us to receive our custom.
Even with this termination notice in hand, we will be meeting with them in person tomorrow with our proposal to move forward, but sadly, they chose to be less than supportive.
If you are considering Willmotts for Property Management, feel free to use this experience upon evaluating your choice in block management.
PREVIOUSLY: In the years Willmotts has been working with our block, we have seen a rash of Property Managers in and out of the relationship, and in the past year, our RTM worked really hard to step up our relationship with Willmotts.
Sadly, the PM and staff are not responsive (tho Rosie has been wonderful), the Director is almost impossible to speak with or schedule a time (three one hour appointments offers in five months; and one cancelled after THEY pursued me to schedule the specific appointment and I shifted time to accomplish it).
Their IT systems and business processes to manage and maintain our service charges finances have been slow, inaccurate, confusing - and outright frightening.
Even letters to our Leaseholders regarding service charges are often fraught with confusion and accounting jargon and have caused stress and anger; even their invoices or explanatory letters lack sympathy for their customers who rely on their advice and service.
Whilst this is a complaint on Yelp Review, even NOW we are STILL trying to work with them - especially such a storied company that has been around almost 100 years.
Maybe a negative review might inspire them to engage and work to help out a proactive RTM working to make a better Property Management relationship work.
It would be a sad day if they continued to try to cause a relationship -- that they fought hard to get from London Block years ago -- to whither and die.
It makes a person wonder - do they actually care for our custom? read more