Great dentists -- Dr. Willis and Dr. Henderson and their dental staff are outstanding. I have zero complaints about their care. HOWEVER, be advised that their "billing plan" can become an issue, especially if they choose to drop your insurance coverage while you are a patient. I was in the middle of a 3 step, multi-month procedure, to remove a damaged tooth, install an abutment, and the install a crown when they opted to no longer accept my insurance plan (United Concordia). When they chose to do that, my insurance coverage dropped from an in network coverage of 50% to an out of network coverage of 40%. This created a difference in the billing that I thought they would write off since they chose to drop my insurance and since I had already paid the entire amount I was supposed to pay from the original billing plan. They did not do that and were unwilling to write it off saying I had already received a "discount". Because I was in the middle of this process, I didn't want to try to find another dentist to complete the work so I completed it there thinking they would not try to bill me for more. After the process was complete, I received a bill for the difference. I had upheld my portion of the original billing plan and had met my obligations but based on their decision to drop my carrier, they moved the additional cost burden to me which was quite disappointing. read more
