Avoid at all costs. The majority of the staff have a very negative, rude, and superior attitude. Receptionists speak out of turn in areas of which they have no expertise and complaints were never addressed because it seems like the woman partner, Lumpkin sets a bad example for the rest of the office to follow. In regards to quality of care, there has been exponential decay all around. With someone with as much experience as these dentist have, there should have been no reason why they don't know how to sufficiently numb the area before drilling. Those types of traumatic experiences where you can feel the drill cause people to become scared and anxious of all dental treatment. Women of color are specifically at risk during procedures as academic studies have shown that they are often not believed or taken seriously in complaints of pain due to some deep rooted prejudices that they are invincible. Racial discrimination was some of the worst I've ever experienced and questions about treatment to foster understanding were discouraged with clipped responses and disrespectful facial expressions. The work itself was mediocre at best and that hasn't always been the case. Bennet Lumpkin and staff has completely lost sight of the goal. It's imperative that they retire, retrain, rehire, and set some standard of professional care as its obvious no one there really enjoys their job anymore and the patients are suffering greatly & leaving in packs due to the abrasive atmosphere. read more
