Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

I gave them benefit of the doubt time and time again, but I was continuously lied to about an ETA…read more I was charged $80 for an assessment of the vehicle damage. I was told to order a part to the rear bumper and they could put it on. I was told to reach out to them when the part arrived and I done so I was given a date and an ETA after I begged for it and they never showed up nor did they communicate they wouldn't make it. I had to reach out to them and got a response that he was still at the prior scheduled repair and sometimes things take longer. I'm not slow and I know things happen, but communication is key. I also put my day on hold for the second time as they gave me a time frame. Then I was told "If I'm at an appointment I don't always have my phone, my hands are greasy so can't text, etc". All clients should be of importance including the one you gave a time frame. It takes 2 minutes to wipe your hands and send an update on the situation. Then he says "I was trying to do you a favor by coming on your off day". I didn't ask for any favors and sent messages offering to get off early either afternoon so job could be performed and again no response. They take your money and do not render the service that they told you they would be able to complete. I now have bumper that possibly can't be returned and job not done. I will be reaching out to YELP because they advertise for them and they're getting over on people. I will be filing a complaint with the local police department for fraudulent activity. I will also be reaching out to an attorney because this is unacceptable and not one time was offered a refund, but he's made that clear that's their "diagnostic assessment charge ". Oh, and they mentioned a discount for first responders that I didn't even get. Please do not give these people your business your money or your time. I honestly had high hopes because when I finally did meet them, they seemed genuine and then they played my face. If the job was something that they honestly could not do or didn't want to do all they had to do was tell me not keep stringing me along. If anyone needs screenshots of the conversation, I have that too. They wanna say we can still complete the job our you can go somewhere else. At this point you can't be trusted and I waste my time which is valuable as well as everyone else's. He kept saying he understands my frustration and I reminded him multiple times that I'm not frustrated. I'm past that I'm pissed off. Had I have known what I know now I would've ran and not wasted my money nor my time. I have all the screenshots if needed.

I have a Diesel F250 King Ranch that had a check engine light come on. I needed it checked. I went…read moreto crossroad ford dealership in Fuquay and they told me that they could check it but it would be a few weeks before they could look at it. I then went to J&F Mechanic Group and they talked with me then took it in to do a diagnostic. They said it was the turbo hose that was worn. They replaced it and i was in and out in less than 2 hours. These guys were absolutely wonderful. It they had ten stars i would have given it to them. Thank You guys for taking care of your customers. Great Job!!

We have been taking all of our vehicles to J & F for a couple of years now and we are NEVER…read moredisappointed. I can not say enough good things about this shop. They always provide Great service and prices are always fair. The mechanics go above and beyond to make sure that vehicles are repaired on time and thoroughly. I have never had a problem with any repairs and this shop stands by their work. They deserve 10 stars!

Robert was the kindest most helpful person I may have ever stumbled across! what started as a…read morenightmare scenario was quickly solved by him. He is very knowledgeable in his field and I enjoyed our time chatting while my repair was done. thank you Robert for getting me back on the road so quickly!

Jody (active military mechanic) does fantastic work! Will go above and beyond to give additional…read moresmall services just because it's the right thing to do. Can't recommend highly enough!

Very kind and knowledgeable automotive repair professional. Gave me a reasonable estimate, and…read moregreat military discount! Replaced my BMW fuel pump right in my driveway. I will go to them for all my automotive repair needs in the future. Highly recommend!

My son wrecked the car and we had to run to the hospital and they got all the valuables locked up…read moreand called to let me know. They put the car in the fenced area and even though they were eating lunch they had time to meet us to get our effects.

I have been here several times for State Inspection. I have never had a problem. They greeted me…read moreright away with kindness and courtesy. My inspection was done quickly. I will go back again

Came right to my job It was done by lunchtime just in time…read morefor me to ride out for break

As a woman, I can tell you there's no shortage of mechanics out there who will look at your car and…read morediagnose you with stuff you don't need just to charge you more. Clyde at Pass The Wrench doesn't do that. He's a fine young man who provides quality, affordable service. If the job isn't done that day, you pay him when it is. I seriously lucked out by asking on Reddit if anyone knew of a mobile mechanic that could come to our house and fix out Infiniti, someone recommended him. He answered his phone right away, listened to the issue, and came plenty prepared. Not only was he fantastic with the service he provided, he was able to get us discounts on the parts we needed, willing to work around us very close to Christmas (even offering to work ON Christmas), and it turns out he can do more than just cars. Since moving to NC, all we ever hear about is how everyone in this state has "A Guy" they know that can do fix-it/handy projects around the house. Clyde at Pass The Wrench happens to be That Guy for us now. It's rare you find someone that loves what they do and is willing to do good work at a good price without trying to swindle their customers for a quick buck. When it comes to local businesses, Pass the Wrench is exactly the sort of place I want my money going because the person running it happens to be just an all around good human. He might be based out of Raleigh, but he services all over and will come to you to fix your car. We're out in Clayton, and he came to us without issue. I will personally be recommending him to everyone I know.