I'm officially downgrading this to one star, because at this point the issue isn't a bad day--it's a pattern.
Shopping at this location genuinely feels like living in the Twilight Zone. The customer service swings wildly between great (see my previous positive review) and completely unacceptable (see the review before that--and now this one). Today firmly landed in the latter category.
I stopped in, as I often do, to check out the holiday clearance and see what's being rotated in for the new season. I usually end up spending money here, especially on end-of-holiday items. Instead, I walked into a store where no one greeted me, despite four or five sales associates standing around talking to one another. Customers were ignored--except for one individual who was getting a lot of attention (maybe a celebrity, maybe not).
I asked four different employees for help. Each one brushed me off, pointed vaguely in a direction, and disengaged. When I asked for a basket, I was told they were "in the front," with zero effort to assist further.
The store itself didn't help matters. It looked disorganized and disheveled, which is surprising given how many employees were on the floor. Holiday merchandise was scattered instead of consolidated. No name tags. Only one associate wearing an apron--and she looked just as confused as the cashier, so I didn't even bother interrupting.
I like Williams-Sonoma products--especially things like their pop-up sponges and kitchen towels--but I'm increasingly realizing that the experience is not worth the merchandise. Competitors in this same category simply don't deliver service this poor.
At this point, I honestly wonder: does corporate even read these reviews? Do they care? Because if they did, this level of inconsistency--bordering on indifference--would not keep happening.
Unless something changes, I don't see myself returning to this location. It's not worth the effort. read more