RIP OFF!!!! Called these guys to install a new hot water heater. Plumbing was there from the…read moreprior hot water heater. Including going to pick up a new unit and installation was 2.5 hours. They charged $2,500.00 for installation!!!! That's $1,000 per hour!!! If you want to get ripped off, then use this company.

I had a frustrating and disappointing experience with Plumbing Pals that I want to share so others…read moredon't go through the same. I called them about a kitchen sink issue where water was draining slowly, and pipe is leaked or cracked under the sink. I clearly mentioned both issues during the call. They told me there would be a $78 diagnostic/service fee, which would be credited toward the final repair cost if I chose to go ahead with the work. That seemed fair, so I agreed. The technician who came out did not do any repair work. He looked at the issue and told me he only handles drain cleaning, not pipe replacement and that a different plumber would need to come for that. He also said if he attempted to unclog the drain, it would worsen the leak and the sink still couldn't be used. After he left, my card was charged $78. Shortly after, I received a quote of $475 to unclog and replace the P-trap (drain pipe). Even though it seemed high, I approved it. I also downloaded a $50 coupon from their website, as they suggested. Once the work was completed by a plumber the next day, I asked to confirm that the $78 would be credited toward the $475, along with the coupon. He said only the coupon would apply, and the $78 would not be refunded or included, even though that fee was supposed to cover diagnostics, and this job was a direct result of it. I called Plumbing Pals for clarification, and they sent me a recording of my initial call as "proof" that I only requested drain cleaning. Ironically, that very recording clearly shows I said there was a leak or crack in the pipe that might need replacement, which confirms I was upfront from the beginning. It's obvious they either didn't listen or chose to ignore what I said. When I tried to escalate the matter, I was connected with a supervisor named April, who was extremely rude and dismissive. She insisted that the $78 would not be refunded or credited and told me if I wasn't happy, I "didn't need to do business with them again." As a customer, I'm not a plumber, I rely on professionals to diagnose the issue (which is why they charge the service fee in the first place), communicate honestly, and apply the service fee toward the repair as advertised. This company failed on all fronts. In short, this was a misleading, overpriced, and unprofessional experience. I regret using Plumbing Pals and strongly suggest others look elsewhere for honest and respectful plumbing service.

Michael was very helpful in getting my water heater replaced. He explained the different options…read moreand presented his professional opinion as to which was best. I definitely recommend his services.

Impeccable customer service. Very knowledgeable. Arrived promptly for appointment and resolved the…read moreissue quickly. Highly recommended!

I used Aqua Plumbing to replace a water heater and fix a leak. The service was timely and Aqua did…read morea very professional and thorough job.

So these guys have a fee to come out and look at a job, that's not unusual. However they say that…read morethey have a fee to come out and look and give an estimate. Problem is they come, they look and no estimate is ever given. Then they want you to pay fee without giving an estimate. That way they can keep charging you a fee. With all the qualified plumbers out there I would never recommend Aqua Plumbing and Heating!!

Trusted professionals all the way!…read more We had a leak in our downstairs bathroom which was clearly caused by the master shower directly upstairs. We initially called in another plumber, and he and his boss felt very strongly that a hairline crack in the pan of our master shower was causing the issue. They came back with an estimate of $7,000 to redo the entire master shower (and vanity). What? We called Bommer Plumbing for a second opinion and boy, are we glad we did. Jim arrived right on time and he worked with my husband and me to troubleshoot the leak. He spent close to 90 minutes at our place. Long story short, the culprit of the leak was worn caulk along the top of of the master shower basin, NOT a hairline crack. We all cheered when the source was found! We saved thousands of dollars with this (accurate) diagnosis. And he even pointed out a potential issue with the electric source for our downstairs bathroom fan. Jim was knowledgeable, professional, courteous, and hilarious. We were cracking jokes like old buds. He was awesome! And office staff is super friendly. They keep you apprised of your plumber's whereabouts on the day of your appointment. They even send a picture of your plumber so you know what they look like ahead of time. This was a great touch and much appreciated, as you can never be too careful these days. I cannot recommend this company enough. Don't do what we did and call Bommer Plumbing second...call them FIRST.

I have used Bommer on several occasions and should I need a plumber again, I'll call them…read more Their service has been excellent from the first call to completion of the job. I've recommended Bommer to friends and family, which I don't often do, but when you find a company that does it right, why not?

haven't used a plumber for ages. got name from a friend. they were great. had a leak in the sink…read more wasn't what I thought it was. Matt diagnosed the problem quickly, explained everything, gave an option, quickly fixed the problem. cleaned up. came within the window given. the price was very fair IMO. They fit me in the next day. was totally thrilled with the whole procedure. looks and works great

I recommend this company and all the people that work there 100 percent. Prompt, courteous,…read moreprofessional and very nice. I thank all of you for being great and so nice. Sincerely, Barbara A.

Great honest and professional service. Very thorough and explained options without the pressure…read more Highly recommend Thanks Kyle

Kyle was timely, experienced, professional and compassionate. He shared my 'bad news' with the…read moredignity, & gentleness of a Hospice nurse. And he provided necessary options that gave me temporary relief & permanent hope. Go Davis. I examined three other reputable places but gave them the hometown advantage.l am so glad I did.

I have been using this company for over 5 years since I purchased my first home in Philadelphia and…read morethey are AMAZING! They have re-stuccoed the exterior of my house, repainted the entire inside, performed all of my plumbing and electrical work, finished my basement, repaired and replaced my roof and did beautiful carpentry work. There is nothing that this team cannot do ... they are the most reliable, honest and affordable company I have ever used and I am truly grateful to them and the wonderful work that they have done transforming my house into a home.

HIRE THESE GUYS IMMEDIATELY THEY ARE THE BEST! Luna Brothers has serviced my home many times now!…read moreThey always arrive on time, enter the space respectfully and are great listeners. I have felt entirely comfortable leaving them alone in my home to complete their jobs- they communicate promptly with status updates. They have fixed things quickly, often leaving and returning with a necessary part in the same hour. They will look at multiple small repairs while they're there. Very good business. I trust these professionals and highly recommend their services.