We bout our 2023 kia Sportage sx prestige September 2022 from Kia in Traverse city and in February 2023 we where hit on our front driver side while stopped at a red light. Anyways long story short we where not happy with the work done from a collision center out of state where thr accident occurred. We brought our car in to he quoted to see what the value was as is and little did we know we would be driving off the lot in a brand new car thanks to Austin and Lisa. The nightmare we had spent 4 months dealing with was over. We now have this beautiful car brand new, all thanks to two awesome people who worked hard to even make this possible. No words can express the amount of appreciation and how blessed I feel. From the first Sportage to this new one both times we dealt with Austin and this last time Austin and Lisa. Both very kind, both very respectful so thankful for these 2. read more

I have a 2016 Optima that's involved in a class action suit due to engine failure. My engine failed a month ago after burning oil for over a year. Service department refused to perform any diagnostics, and after a month of dishonesty and refusing to be forthright about the problem they're claiming the extended warranty doesn't apply to my vehicle. Don't buy a Kia. read more

I bought a brand new 2020 Kia Soul and 2 attempts to have the heater fixed when on high on the floor it sounds like you're in a helicopter. They replaced the blower motor then they had it for a month and still could not figure out what was wrong with it! Kia corporate would only offer me free oil changes for 3 years or 30,000 miles, oh and rotate the tires as well and the problem still isn't fixed. Ridiculous. I told them I wanted a different one and they would not trade me for another or buy it back. Now to get it fix I'll probably have to go clear to Bay City. Very unhappy! read more

I am appalled at the service we received at Williams Kia in Traverse City today 8/14/21. We were attempting to purchase a used older vehicle for our 15 year old son. Matt the sales rep was over the top rude, argumentative, and even had the audacity to tell me F**k You more than once. Would not recommend this place to my enemy! Disgusting service! read more

After waiting 2 weeks for an appointment, I brought my car from over an hour away (as this is the closest Kia dealership since I moved) to attempt to fix a major acceleration issue with my six year old Kia. After fixing a wire that they thought was the problem, they test drove it and said it was better. I was skeptical so I asked to test drive the car before I checked out to see if it was any better before I left, but they would not let me. I was basically told if this didn't fix the issue that it would be very expensive to repair, implying that my 6 year old Kia was not worth fixing. So I just cashed out and left. But as soon as I pulled out, it was obvious that the problem was no better. How any serious tech would think the problem is fixed when the car is hitting 5000rpm to get up to 25mph, I don't understand. So I turned around and brought it back to tell them the car was no better. The service manager and tech essentially through their hands up in the air, didn't offer to take another look or take it for a drive to even offer a guess what the problem was. They just said, well it might be expensive and take a long time to figure out. Again implying that a 6 year old Kia is not worth fixing, and giving the strong impression that they just did not want to deal with it. So I left. Worst experience I ever had with any auto shop or dealership. I certainly will not return, and would not recommend anyone else to use this shop. I should have just gone to my local repair shop, but I thought that a Kia dealership would be better able to fix a Kia, instead I wasted half of a day, drove 100 miles, and spent $250 to have my car run just as poorly as it did when I brought it in. read more