After waiting 2 weeks for an appointment, I brought my car from over an hour away (as this is the closest Kia dealership since I moved) to attempt to fix a major acceleration issue with my six year old Kia. After fixing a wire that they thought was the problem, they test drove it and said it was better. I was skeptical so I asked to test drive the car before I checked out to see if it was any better before I left, but they would not let me. I was basically told if this didn't fix the issue that it would be very expensive to repair, implying that my 6 year old Kia was not worth fixing. So I just cashed out and left. But as soon as I pulled out, it was obvious that the problem was no better. How any serious tech would think the problem is fixed when the car is hitting 5000rpm to get up to 25mph, I don't understand. So I turned around and brought it back to tell them the car was no better. The service manager and tech essentially through their hands up in the air, didn't offer to take another look or take it for a drive to even offer a guess what the problem was. They just said, well it might be expensive and take a long time to figure out. Again implying that a 6 year old Kia is not worth fixing, and giving the strong impression that they just did not want to deal with it. So I left. Worst experience I ever had with any auto shop or dealership. I certainly will not return, and would not recommend anyone else to use this shop. I should have just gone to my local repair shop, but I thought that a Kia dealership would be better able to fix a Kia, instead I wasted half of a day, drove 100 miles, and spent $250 to have my car run just as poorly as it did when I brought it in. read more
