They had my Uncle looking really nice and wasn't expensive!!…read moreThey are easy to find in the Augusta area Friendly staff and very professional in the conduct of the service

The service our family received from Mr. Reid was excellent. They were empathetic and caring…read morethroughout the process of funeralizing our loved one. This was not only displayed throughout the service but also during the business aspect of the process. Now to fast track ahead one year after mom was buried. On Memorial day this year (2019) family went to the graveyard to pay our honors. We drove down from ATL. We were heartbroken and saddened when we got there that a headstone had not been ordered and placed on mom's site as was promised (family member). So, hubby and I called Mr. Reid (Sr) for guidance and direction (a year later!). He remembered us. His service did not stop last Spring. when mom passed but he treated us as though we were still his customers. We were very touched and will follow through with his directions. I rated this funeral home with a 4 star only because they could use an update on some of their aesthetics (looks) ... modernize the facility. Other than that the facility was clean, customer service great and staff was/is very accommodating!

The staff here are extraordinarily compassionate, prompt, and professional…read more They have provided nothing short of the most excellent customer service when dealing with the loss of our infant daughter. My husband can't stop raving about them, and the general manager was able to connect with him on a personal level even in the midst of his deepest grief. Wonderful people, and a wonderful business. On a more logical note, their cremation urns for infants are very reasonably priced, at around 150 each. I doubt many grieving parents will 'shop around' when considering a funeral home for their lost child, but I would highly recommend Poteet, no matter what the circumstance or the services desired.

I would rate these people 10 stars if I could they were so wonderful! My daughter died…read more unexpectedly and they had answers and solutions to every one of our concerns. They couldn't have been nicer or more professional. They had everything planned perfectly. We had a celebration of life service and they followed through with everything flawlessly. I thank them from the bottom of my heart for everything they did for us.

Efficient, friendly people (those not in the ground), and easy to do whatever paperwork required.read more

My mom recently passed away. Devastated and not in the right state of mind, the church (St…read more Michael's Good Shepherd Catholic Church located in Fort Gordon), HIGHLY recommended this funeral home. They've used them in the past- praising their work and professionalism. So my family and I went with them. They took my mom from the Piedmont Hospital and from there took very good care of her. We had a meeting the same day she passed and they were very sympathetic and patient with all our questions. We ended up purchasing a beautiful white casket. The following week we had the visitation there at the funeral home, service at the church, and the burial at Fort Jackson National Cemetery in Columbia, South Carolina. The most memorable moment for me is the slideshow at the visitation. Amy the receptionist did an amazing job with the pictures we picked out. The music and the way it was assembled brought tears to many included myself. It displayed living her life to the fullest. I was impressed with the website. It showed the obituary, the dates and times of the funeral, leaving comments, and if you would like to purchase flowers. When your loved one passes away, it's stressful and the most difficult part of your life, but Thomas Poteet made this transition so easy. The communication was on point and the staff was very sincere and understanding. My family would like to thank you for your service and watching over my mother.

My experience with Thomas Poteet was excellent. Funeral Directors, Kurt and Luke, and staff member,…read moreAmy, were extremely kind, respectful, attentive, and helpful in planning and executing a gravesite burial service for my mother. All planning had to be via phone calls, but they made it extremely easy and less stressful for me. I also appreciated their being able to quickly obtain the death certificates for me.

When it's time to find a funeral home, the choices in the Augusta surrounding area is varied …read more There are many options for a grieving family to choose from. We selected FairHaven Funeral and Cremation as the one to handle the prearrangement for our dear friend, Lore. Prior to the final day of Lore's life, my wife and I had a meeting with Steve to make those arrangements as required. Steve was most knowledgeable and showed great compassion in these times of need. As it happens, the service was actually needed the very next day! A call to FairHaven was made and from that one call, the process was transparent and went flawless. The necessary actions were done in accordance with the wishes of the family and all relevant coordinating actions needed between the Hospital, funeral home, and the cemetery involved was done in a timely manner. The actual date of burial was arranged, the transportation of the deceased was determined and arranged for the time of the simple burial ceremony. The whole process was performed in a most professional manner. The complete procedure to include getting the copies of Death Certificates, all speak volumes of the sincere desire to do what is necessary with the least amount of inconvenience to the grieving family. Steve, Hannah and the rest of the office personnel all played a huge part to ensure that this process went smoothly. In time of need, please give FairHaven a call and see what they can do for you. Thank you FairHaven for your service!

At a time in your life where you are at your lowest, losing a loved one. You go to people for…read moreinformation, assistance in making sure that those loved ones' wishes are being fulfilled. You expect for them to be calm, collected, patient and empathic. Platt's was none of these things. I went in to get information about how I needed to proceed. I made it clear that I was not under a time restraint and I had time to make the right decision. The lady that I spoke with, not only tried to convince me to get things I didn't want, she also tried to convince me to sign a contract before I left. Telling me that if anyone else needs to sign, that they can come in later. I understand that they are in the business to make money, but to take advantage of someone doing this time is unacceptable. Ultimately, I went with Augusta Cremation & Funeral Care. Mr. Williams and his team took care of my loved one with care.

This local, family owned business has truly been with my family and I every step of the way. The…read morestaff here are some of the sweetest people you will ever meet. You know that you're in good hands with Platt's. I could go on and on, but just trust me, they're great.