Eight plus years of building trust with your PCP destroyed in minutes by a rude, cold…read moreunprofessional manager. I won't go into my husband's health issues just surrounding circumstances that we unfortunately experienced. The week following the hurricane, my husband got very I'll and as many experienced lack of utilities and severe life changes, we went to ER. Of course it was over crowded, no ac, but emergency for tests and scans. So, we find out it's not his heart, so not life threatening thank goodness. So, we leave and return home without being discharged, so many more needed the space. So, were thinking what we should do, Our PCP like most have no phone service. However, online we see our PCP posting they are there without phones to come out if needed. This was unfortunately late Wednesday when we saw this. So we head there Thursday since my husband is still experiencing emergency symptoms. As we have come to trust our PCP explicitly with her vast medical knowledge. Although, over the last year it has become difficult to get appointments in a timely manner with her. So we pull up and I go in while my husband had to wait before coming in. I go in and there is 1 person in waiting room. The reception basically knows us and I explain he was in ER an needed to see PCP. See told me he could be worked in about 1030 or so. As I'm speaking with her a man comes barely making it in the door with a walker and leg pain. As he sits by the door someone brings him a water. At this time my husband has come in and I go sit beside him waiting. I was then called up and receptionist told me, they could make an appointment Monday for him. I was like "what". Now there is the same woman standing by receptionist that came out to the other man asking me why he left the ER. Never had an encounter with her before and didn't know who she was. Our PCP is usually not in office on Fridays. Her attitude was horrible and was shocking to me. The receptionist felt bad and kept looking at her as this person repeated make appointment Monday or try Cleveland location. So, dismayed my husband and I walk out to our car and I decided to go back in and find out the managers name- Christy. We felt like a bother and considered finding a new PCP, so I asked for record request forms. So, very upset we drive to Cleveland, which the main bridge is out so it isn't a simple drive any longer. Feeling frustrated and ill, we decided to speak to the manager there thinking this was the main location and is over the other locations. Only to find out the rude person was the manager at our location. We vented our frustration of not being able to get appointments with our trusted PCP in a timely manner for awhile now. And of course the manager Christy's behavior. After speaking with the Cleveland manager awhile, and yes we were very frustrated as most with the aftermath of the hurricane, but she offered to have him be seen there of course. At this point after all the ER testing and various doctors, seeing his PCP that knows his history well would be the logical next step. So, we had no option but to see her Monday. So, we see her Monday and after reviewing some of the test, she told him to go back to ER as she's concerned over some findings. The ER was wondering why he was back and what was his PCPs concern. This whole situation just got worse. Now we no longer trusted our 8plus year relationship with our facility. Now, the sad part. I have an appointment with our PCP to get surgery approval. So, I go in there and my PCP has another NP with her. Which is very unusual and the atmosphere is very different and uncaring unlike before. I myself have a lot referrals I'm currently dealing with, so now where does this leave me feeling uncomfortable. So, my husband and I try to figure out what may be causing the issues he's having. And by process of elimination it seems to be his meds. So, we get an appointment with the only PCP we have again waiting on an appointment. Upon arrival we are told that his insurance needs to be checked on or it would require a cash payment. What? Never in 8plus years have we ever been told this. So, of course the insurance covers everything and we're in the exam room waiting. Our PCP comes in with a recorder stating that this new and how they keep up their files. Another new thing huh. So, he's trying to explain that he feels it's too much meds and he stopped taking them until he can get some help and understanding. Her response was if you don't want meds, do you just want to just lie in bed in pain. Finding a new PCP is not easy and is stressful. It takes time to build a trusting relationship at our age, especially when you have a lot of medical issues. UPDATE: All this happened in August last year. The end of January of this year he had quadruple Bypass surgery and is having issues recovering still today. The medical industry has become a big failure with uncaring clinics, HCAs especially.

Called and asked for the cost of a self-pay visit for my wife (no insurance) and was told it would…read morebe $100, so I scheduled an appointment for her and paid the $100 prior to her being seen. After being seen, she was told that she had to pay an additional $65. They refused to tell her why they were charging the additional money. The prescription that was called in to the pharmacy had her birthday listed as the day of her visit. It took them over two hours to correct their mistake with the pharmacy. Nurses and desk clerk's are rude and treat you like a child. So, if you are a self-pay patient It's actually cheaper and a whole lot quicker to go to a minor emergency clinic than to waste your valuable time and money here. We will never be back.

Beware!! This is not an Urgent Care Facility at all. I have been suffering a sinus infection and…read morefound this so called Urgent Care on my way home from work and stopped thinking I may get some relief. I asked the girl at the front desk if they take walk ins and her response was "one of the doctors has to approve it but first what is wrong and I need your insurance." This should have been the 1st red flag, they only want easy patients with good insurance! So I am good for a walk in, I pay the co pay and have a seat. No one else in waiting room so after 20 min I ask how long the wait? "As soon as a room opens I'll take you back" 5 min later I am in the room. 40 min later no one has came to the room. Really 40 min in a small, hot room with spiders crawling around. I walked out, and asked them not to bill my insurance which will be insurance fraud if they do. Don't go here, if you have a simple cold just go to Livingston or New Caney! And I would never recommend this place for a primary doctor.

From the owner: At Prime Medic Urgent Care we provide our patients with both preventive and curative care as well…read moreas urgent care services in Cleveland, TX. We pride ourselves on communicating with our patients in a way that makes the medical process less confusing and intimidating. Please schedule your appointment for primary care or visit our walk-in clinic for urgent care with no appointment necessary.

wonderful caring staff !! very efficient ,feel blessed to…read morehave such great care right in our town !!!

My dad toke my older sister to the ambulance and when we got there they treated her badly and they…read morealso dropped her on the ground plus they were so bad, really rude to her, unprofessional, they were sassy to her, then the doctor just stood their just watching the nurses even do they needed help. Care was unbelievable I do not recommend this hospital at all.

This doctors office used to be the best in town Doctor Goin is still the best we used him for all…read morethree of our children he's been our doctor for 25 years but since he's gotten these new arrogant PA's in there it's gone to hell in a hand basket we will now after 25 go out and find a new doctors office. So if you plan on using Calvary medical think twice!

Drive thru COVID-19 is low and not organized. I'm still waiting after 45 minutes. I saw a few go…read morefirst that came before me. The lady still gave me attitude when I asked why they went first. SMH.

I love this doctors office, the staff is curious and caring. My favorite Dr is Dr.Holloway she…read morelistens to all your concerns and issues, she is friendly and cares about her patients. They see all ages and help with minor illnesses to mental health support.

From the owner: FQHC working with uninsured and underinsured patients in the community.read more