SCAMMERS! Told me when I got the appointment that it was to get my tooth extracted but when I get…read morethere, I find out that it's only a consultation when I just got referred from another dentist who basically did a consultation along with x-rays not only were they gonna charge me over 450 to get my tooth extracted but try to get me to do a x-ray all over again that I've already gotten done twice. Will NEVER RECOMMEND

I recently visited this practice with a relatI've who received care at this practice. The front…read moreoffice staff were very pleasant and the medical support staff were awesome as well. The issue with this visit stemmed from the unprofessionalism from the doctor himself before the procedure began. When the doctor entered the treatment room, he had the chart in hand with the information from the insurance company. The doctor scanned the insurance page claiming that a certain service was not covered and my relative had not paid for said service. That information was incorrect. He did not read the insurance data correctly, which clearly showed the approval from the insurance company along with the amount payable by the insurance and the patient responsibility. My relative reviewed all of this information during check in for the appointment with the front office staff and paid the portion not covered by the insurance in full ( not a payment plan). This behavior is very troubling and gives the impression that the money is more of a concern versus the patients health. Also, that is what the front office staff/ practice manager is for. If there was any disagreement with the insurance nor no payment was received by my relative, my relative would not have been allowed in the treatment room to begin with. I understand that the doctor has a business to run, but this situation could have been handled more professionally and with tact. The procedure went well. I would recommend better pre-op instructions. If I ever need the services offered by this practice, me personally, I would go elsewhere. Also, I would not recommend this practice to anyone I know. I do not tolerate humiliation nor disrespect. You show me who you are the first time, I take the interaction at face value and move accordingly. I don't care how much experience or renowned a doctor is, you humiliate me or my relatives, that is the last time you will see me or my family. On another note, I have seen the clientele that receives services at this practice, so I can see where the warped perception of patients may come into play. Well, listen here doctor, you are not dealing with rif- raff on this end. You are still practicing well beyond your years, so who needs who? Treat your patients better and it may be time for you to hang up the white coat. Good Day.

It"s been a long stressful and expensive experience. The situation is still not complete. I'm…read morewaiting for a partial that I was told would be back on March 26. So far, no word on the partial and no one is answering or returning calls.

I love Cassandra Bracket and her whole staff. I actually look forward to going to the dentist. They…read morehave taken care of me and my family since we moved to Atlanta. They're thoughtful, kind, and they even work to keep my 30 year old crown in place rather than replace it, so they save us money. I can't praise them enough.

I have been a loyal patient at this dental office for over 20 years, which makes this experience…read moreeven more disappointing. My interaction with Dr. Neda Rahimi was by far the worst and most unprofessional service I have ever received in a medical setting. Dr. Rahimi was dismissive, rushed, and lacked basic manner. The overall attitude was unpleasant and unwelcoming, leaving me feeling uncomfortable and disrespected as a long-term patient. After two decades of trust and consistency with this practice, I expected professionalism, empathy, and clear communication. Unfortunately, this experience fell far below those standards. I left feeling unheard and deeply disappointed. I hope the office takes this feedback seriously, as no patient--especially a long-standing one--should be treated this way. Thanks to Dr.Patel for taking up the pieces and explain to me what needs to be done. Sadly to say I may not be going back to this office after over 20 years.

The Dr Lewis was awesome and the staff was also very nice they care about their patients also the…read more place is very clean I recommend them

My 2 sons really enjoyed their visit at this location,especially my oldest.We would be more then…read morehappy to revisit and refer others.

This is the WORST dental office. My son has braces and they never communicate or educated parents…read moreabout care and cleanings. My son went to several ortho appointments and not once did they tell me that he needs a cleaning. I booked a cleaning with my other son and that's when I found out in order for then to do the cleaning on my son with braces the device he has in his mouth needs to be removed and $300 charge and he hasn't had a cleaning in a year. No one told me this. This is the same ortho that sent my son and I home with no instructions on how to care for the braces. No kit nothing! Didn't find out til the wire was cutting his gums that he should have had a kit. I recently just made an appointment with a better, professional dentist. It's sad that as a member of the black community I can't trust this office. They need to be investigated. Office always smells like urine and they are very unprofessional. I will be contacting Fox 5 I-Team to look into these charges they are saying I need to pay for in order to get my son teeth cleaned

Had x-rays and exam done at initial visit. During the exam, the hygienist managed to poke my gums…read moreall over causing me to bleed excessively (even though I told her I was pregnant and had sensitive bleeding gums to begin with). After enduring this, of course they told me I needed a DEEP cleaning, as opposed to a cleaning, and that would be an extra few hundred dollars my insurance would likely not cover. They never submitted the request to my insurance and I called over 4 times and left a message to speak to the office manager who NEVER returned any of my calls. They don't do their jobs and clearly don't want new patients. Very unprofessional. Don't waste your time...or blood here!

I went to this place very optimistic. I called earlier and asked if they took my insurance plan…read more They said they did and I scheduled an appointment. When I got to the place, I spoke with the receptionist and was quickly sent to the back after I filled out my paperwork. I had someone do xrays and it was pleasant. The hygienist came and poked my sensitive gums. I informed her they hurt and yet she continued to use the same amount of force. I spoke with another assistant and he recommended me to have certain procedures. I did not have a problem. The issue came when they told me nothing I needed was in my insurance plan. I quickly logged in online to my health plan insurance and showed her I was covered (she told me to show her proof and then they could proceed) for everything and they told me they would call me back the following day. I left with inflamed gums and that's it. No cleaning, nothing. The following day, no call. I called the next working day and the receptionist told me she had just came off of vacation (Okay....). I told her about my situation and she tried to tell me over the phone that there was nothing she could do. I explained to her I called my insurance company and spoke with them and I even had proof via my online account that I was covered. The receptionist tried to talk over me instead of listening to me. She wanted to tell me her experience with my health plan. I remained calm, no point of getting frustrated but she did not want to listen. I told her I could fax her all of my proof of insurance that I was covered. Then she stated in a rude tone, "Well, I'll send this to your insurance for a claim. You'll know before we do so then we will both know wont we?" That's what I wanted to happen anyway. Great......I guess. I don't think anyone needing business should talk AT someone trying to explain to them a simple mistake. When I receive the clearance for the bill I will be going somewhere else where they treat people with respect and where they know how to do billing and coding.

I had an excellent experience with Dr. Lewis and his staff. My appointment started right on time,…read moreand they made sure I was comfortable throughout the process. I had an extraction done, and since I was put to sleep, I don't remember much during the procedure--but everything went smoothly, and their care and professionalism really showed. From start to finish, the service was outstanding. My dental exam and treatment were both handled with attention and care. I would highly recommend Dr. Lewis and his team--10/10!

My overall experience at this facility was good! It was easy to make an appointment for a…read moreconsultation, and they were able to get me in pretty quickly. When I first arrived, there were two ladies at the front desk. A lady with shoulder length blonde hair and a brunette, I believe her name was Jennifer. The blonde haired lady was kind of aggressive with her tone and not the friendliest, but Jennifer was so kind and helpful. I then consulted with Dr. James McAndrews, he was so professional, kind, and knowledgeable! I've always been terrified of dental settings and he made me feel like everything was going to be okay... and it was. A week later I came back to have my actual surgery and everything was quick and smooth. The assistants that were helping prep me for surgery were friendly and professional as well. I requested to be put to sleep so I don't remember much beyond that point but instructions on my paperwork were clear. I would recommend this place to someone in need of dental services!

If I could give it 6 stars I would! I have been scared to death of dental work for YEARS. But I…read moreknew I eventually needed to go and get some long overdue work done. I researched and really liked the "feel" of Atlanta Dental Spa. Their "No Judgement" attitude is what I liked the most. I walked in the front door (BIG step) and Tiara took such great care of me. She is so sweet!! After x-rays and scans, I met with Dr. Gandhi who was very understanding of my fear. He was gentle and explained everything that needed to be done and what those options were. It was scary looking at all that was needed, but they offer sedation dentistry and that's what I did. After a good couple of hours of being "consciously knocked out", Dr. Gandhi, Whitney and Britney got the work done! I left being able to smile showing my teeth for the first time in years! But more so, correcting the things that could affect the rest of my health. After I got home I did NOT have ANY pain which is saying a lot as I had a ton of work done. They said that days 3-4 might be the worst for pain, but there was NONE. And that's taking nothing but ibuprofen. The advancement of dentistry is amazing. More than that, finding a dental office that treats you like family, sees you at your scheduled time, offers you neck warmers, blankets, headphones with your choice of music...but most of all truly cares about your patient experience. I'll keep my mouth healthy at Atlanta Dental Spa-Highlands and Dr. Gandhi is my dental guy going forward! (Also thanks to Tiffany who helped answer my financial questions!)

Dr Hamilton is an amazing doctor and I'm happy to find a physician who cares about his patients…read more Beautiful office with wonderful staff members. Highly recommend.

Dr Mark Hastings is by far, the best in his field. He went over and beyond his call of duty. What…read morean awesome experience! I cannot say enough good things about Dr Hastings & his practice.

I love Dr Hastings & his team. I've been his patient for about 14 years now I think? I even drove…read moreout of my way for years to go see him. A good, trustworthy dentist is hard to find in my experience. Dr Hastings won't perform treatments that aren't necessary just to make $. Been there, experienced that with another dentist who was clearly just out to make as much money as possible. Dr Hastings is very personable & funny. He treats you like a person and not just someone who needs to get out of the chair so he can get on to the next patient. If you're in search of a new dentist, give him a try. I highly doubt you'll be disappointed.

Visited Atlanta Oral & Facial Surgery today to have a tooth extracted…read more My experience this time was just as pleasant as my first experience. Ms. Shaquita, was extremely helpful with directions and making sure we parked in the correct place. I was greeted immediately as I entered the office door. My wait time in the lobby before being called back for my procedure was no more than ten minutes. They offer very spacious waiting area, so you're not sitting on top of other patients while you wait. Steve Harvey, Family Feud marathon is on the TV offering a great distraction if you're nervous. Dr. Sruthi was great and explained the procedure as she went along making me feel comfortable. If you need Oral surgery this is the place to go. It was the amazing experience for me the 2nd time around.

I had a really bad experience here and would highly recommend not coming here. Overall it was…read moreunprofessional, and even disrespectful. It felt like they are focused on money and not on providing the best patient experience. I scheduled an appointment for a tooth extraction. I was pushed into having my consultation and procedure on the same day. On the phone prior to the appointment, I was informed I would be paying the full price out of pocket, and that the procedure would cost in the range of $600-800. This was very palatable to me. Once I got to my appointment, I met Dr. Cole for my consultation. He did not discuss the details of the tooth extraction, but only discussed two different options for an implant. I had no prior knowledge of how the extraction or the tooth implant process works, and had no idea we would be doing the implant today. He sent me back to the waiting room while they put together an estimate. When the staff pulled me back, they presented me with an estimate for over $6,000. I was understandably very shocked and didn't know what to do. The staff member did not walk me through the line items, and I had to ask questions to understand it while being in shock and trying not to cry. I felt I had no time to make an adequate decision, and that the doctor/office was pressuring me into an extremely expensive surgery. I think this could have been easily prevented by providing me an estimate of the implant prior to the appointment. Or not pushing me to have a same day consultation and surgery. I decided to go ahead with just the tooth extraction because I had an infection that I did not want to wait any longer to treat. I was taken back to the procedure room and put on laughing gas. The doctor came in and noticed I had been crying and asked why. I explained the pricing was shocking to me and the lack of communication around it had made me very flustered. He offered no reassurance or compassion. He literally said nothing. He numbed my gums and left while that set in. At this point I was alone in the room and I continued to get more panicky and stressed, as I now did not trust the doctor and I also did not know what was going on. The doctor had still not explained any details about what the extraction would be like or what the recovery would be like. I was also stressed that I wasn't getting the effect of the laughing gas becuase my nose was stuffy from crying. One of the staff came in and told me to try to calm down and offered to turn up the laughing gas. When the doctor came back in, he asked if I was numb and I said yes and then he started working on my mouth. He did not explain what he was doing and I was terrified I was going to feel more pain because of the laughing gas not getting to me. The doctor could tell I was uncomfortable, I still had tears in my eyes and was wriggling around in the chair, so he told me I shouldn't feel any pain, just movement and to raise my left hand if I felt any sharp pain. But he still didn't explain what he was doing and it all happened very quick. It felt very crass to come in there and rip my tooth out in 30 seconds without trying to calm me down. It was traumatic. Then he left abruptly without any further information. I got very little verbal after-care instructions from the staff in the room, and I felt left alone to figure out what to do despite being given four different prescriptions (including a narcotic) and two different rinse procedures. I'm also left confused if it's normal that there were no stitches done, if I'm suppose to have any kind of follow up appointment, and also what the next stage of the process looks like for me now. One thing is for sure, I won't be getting the implant done by Dr. Cole. They also charge $10 for wifi in the waiting room which gives you an idea of their priorities.

The quality of care here is 10 out of 10! ! The staff is immediately responsive to calls, texts,…read morescheduling and email inquiries. I have had outstanding service and recommend highly. They treat your children with respect the highest care. Thank you Decatur Orthodontics for your continued stellar service.

My daughter and I are on vacation visiting my college best friend of 35 years who lives in Decatur…read more My daughter's wire was poking her in her upper cheek. I called our orthodontist in Oklahoma to see if we could make an appointment for when we returned. Our orthodontist was going to be taking his vacation once we returned, so we would have to go see another orthodontist that would be covering while he is on vacation. His office staff suggested that we try to find a local orthodontist that might be able to see her while we are still in Decatur, so that she did not have to stay uncomfortable while on vacation. I called one office and it was going to be $150 to clip a wire. I called a second office and they were going to charge $360 to clip the wire. My best friend and her husband suggested that I call Decatur Orthodontics, so I did. Allyssa was my first interaction with the office. She was kind and super helpful. She was able to get us in right away. Our visit was less than 5 minutes once we arrived. The office staff was helpful, kind, and extremely efficient. The office was super clean and very organized. They were kind enough to take care of this for us as a complimentary service. If we lived in Decatur, this is where we would go! Thank you so much for taking care of my daughter and for being so kind to us! I would recommend this business 100%. Thank you for being kind human beings! Thank you for being a blessing to us! We appreciate you so very much!