Thos place is pretty good I love there cheese fries would recommend it's a great place for the…read morefamily to visit

Opened my box containing the sub and was not happy. Meat was all over the place. Plus it was…read morecold. Guaranteed I will not go back.

The service was horrible. I wanted to wait on hot chicken and they tried to make me get chicken…read morethat was already in the bin. they got so upset, they would not acknowledge that I was still waiting. a young man came from the back and told me that my chicken would be ready in 3 minutes. I thanked him for coming over and letting me know how much longer it would be. the guy that took my order was very nice and professional; it was the lady who came and stood over him while he was taking my. She was very rude and unprofessional. She didn't even speak. She was so upset that I wanted to wait on hot chicken, she fixed a box of old chicken and thought I was going to accept that...I said no and waited on my hot chicken.

I am writing to formally report an extremely troubling experience I had at one of your locations on…read moreAugust 4, 2026, at approximately between 7:50pm- 8:00 pm.. I visited the Popeyes located at 11850 Elam Road, Balch Springs, TX 75180--a store I frequent because it is close to my home. Unfortunately, the service I received during this visit was not only unacceptable but deeply disrespectful. When I entered the restaurant, I stood reviewing the menu. While I was deciding on my order, a drive thru customer walked inside and expressed frustration to the front counter employee, explaining that she had been asked to drive forward but had not received her food. The employee responded dismissively, leaning on the register and appearing uninterested in assisting her. Her demeanor suggested she might have been impaired, as she swayed and leaned heavily on the counter. When I approached to place my order, I asked the employee if she was having a good day. Her response was sarcastic and rude. When I asked how she was "helping me," she continued with an attitude. I then requested another employee, but the second employee did not attempt to take my order. I asked for the manager, who came to the counter but did not address the situation or the behavior. At that point, the front counter employee referred to customers--including myself and the drive thru customer--as "this bitch" and "their asses." I was shocked that such language was used openly in front of other employees and the manager, who did nothing to correct or discipline the employee. As I left the store, the employee again said "those bitches," and when I asked who she was referring to, she claimed she meant the other customer. This behavior is unacceptable for any employee, especially one representing Popeyes in uniform and on the clock. I also want to express that both the drive thru customer and I are Black, while the employees involved were Hispanic. The lack of respect, dismissiveness, and hostility we experienced raises serious concerns about whether bias played a role in how we were treated. Because of this incident, I had to drive 2.9 miles to another Popeyes at 9540 Lake June Rd, Dallas, TX 75217, where I received excellent service without disrespect or hostility. The contrast between the two locations was stark. I am requesting that this incident be investigated thoroughly. Customers deserve to be treated with dignity, respect, and professionalism. No one should be subjected to verbal insults or discriminatory behavior in any establishment, especially from employees and managers entrusted with representing your brand. Thank you for your attention to this matter. I look forward to hearing how this situation will be addressed.

LOVE THIS PLACE. There was more than enough food and all of it was delicious! The chicken was…read moreseasoned and grilled to perfection, the beans were spectacular. And I would never have eaten grilled onion nor tortillas with this meal. If this is not authentic Mexican food it should be classified as such. If not, it's really good Tex-Mex. I will definitely be back and purchase enough for the family. I'm sure they will enjoy it just as much as I did. You have to check it out for yourself.

Customer service was very good checked on my table and very friendly…read more food was really good and hot and fresh

I see a lot of complaints about customer service in the reviews. I was nice to the staff that was…read moreworking and asked for extra things that I needed. It wasn't the best customer service I've had, but it wasn't the worst customer service I've had. I'm from the service industry, so I understand. The only suggestion I have for the staff is when you stack to-go items, please don't stack the heavy boiled food onto the plastic fried food. It squishes the food. The crawfish flavor medium was decent. I'd go back. I love crawfish so I've had a lot of different places, so i have my favorites. This one seems to be the closest one to me. I'd probably try fire next time or an in between just in case if I was craving it in this area. I also called in today. The staff answered!

I liked the food which I had the fried shrimp basket and fries however the restaurant didn't really…read moreoffer much. We asked for lemon and were advised to pay for it. I have never heard of that. Most seafood restaurants offered it for free because it is part of the service. If they change their ways maybe I'll come back.

The cashier was not very attentive. Needs some training on customer service. Very interested in…read morehis phone. There was not a clean table in the place. Got food to go. Order was correct but very small serving. I try this place about once a year hoping it will get better.

I don't understand if you don't like working with customers why choose to work in fast food. The…read morelady at the restaurant tonight was so rude and was too busy with her bad attitude that we had to go back to order something else she forgot about. Change jobs and stop being so miserable.

This is my first order from this restaurant. I ordered the Chicken Fried Rice, egg roll and home…read moremade sweet tea. It did not disappoint at all . I was surprised to have received 2 egg rolls was expecting only one . The food arrived nice and warm . I enjoyed my meal and will have leftovers for days from the generous portion I received.

I really enjoyed the food of this place, I've been coming here for a while since 2007,…read moreunfortunately the quality of the food is not the same anymore. I ordered chicken low main, chicken teriyaki, kung pow chicken, spring rolls, egg soup and an order of Wontons the filling of the wontons was extremely salty, spring rolls had a very smooshed texture, egg soup was cold with a really thick consistency, chicken teriyaki can tell it was old or chicken that had been left out for a period of time with a hard outer texture, chicken low main was cold and noddles were smooshy, the kung pow chicken was the only thing that seemed fresh. I hope they can bring back their quality of the food, back how it used to be. Not the type to ever leave reviews but I was very disappointed.

I know the place got burned and then they put up a sign saying new management after it got rebuilt…read more I rarely get fast food. Yesterday I decided to get a double cheese sonic with large tater tots. This meal was sooo good. The burger tasted of buttery cheesy goodness in every bite. How did they do that? Tater tots..were crispy and buttery too....welp. Anyone wanting a comforting weekend "cheat day meal"...it was great... friendly staff too

The new owners have made great progress! Service is good and food is good…read more Still seeing work in progress.

I liked churches till they changed their breading. The breading is super hard now. Not crispy but…read morehard! Plus they have made their wings a lot smaller! They need to go back to the way things were!

I had points for a 3 piece dark. I ordered 3 pc dark and small mashed because I wanted to redeem my…read morepoints and get the chicken for free. The cashier scans the code but nothing comes off and proceeds to say "that's why I asked you if it was for points" with a passive aggressive attitude. I'm not thinking much about it because I'm thinking when I scan the QR code it should automatically tell them. She scans it again and says "5.94" and I just pay and drive off but I turn around and I'm like something isn't right. 6.00 for a mash potatoes is ridiculous. So I go into the store and let the manager know an (Indian man) that I was basically rung up wrong he proceeded to tell me that I have to tell them what I'm using the points for and I'm like why do I have to do that and it says it right here what I'm using the points for on the screen. The cashier from the drive thru window says it took off the mashed potatoes but I'm like that's not what I clicked on in the app it literally says it right here as I'm holding my phone. At this point things are tense and I just asked for a refund the manager gives me the refund of 2.00 and I say "im missing change 5.94-3.94 is 2.20 just give me rest of my change" he catches an attitude and proceeds to slide the change on the counter and tells me not to raise my voice but at this point they are literally lying and playing games so I ask for my receipt so I can be on my way. The cashier chimes in and says "I gave her the receipt" And I'm like "no you didn't because if you did I would have it and you've had a messed up attitude since you opened that door". The manager acts like he doesn't want to give me my receipt. I ask two more times before he decides to slam the receipt on the counter and proceeds to tell me to "get the fuck out and go fuck myself and everything else." All because of their mistake. As I get in my car I look at the receipt they rung the order up incorrectly reason to why my points were not taken off it doesn't even show where the "mashed potatoes" were redeemed. So it's a lot of dishonesty and no accountability going on. And as a manger for him to act like that during a situation that could have been a quick fix he allowed his pride to get in the way. Thinking raising his voice and cussing would cause me to back down on the accuracy of the service they are providing.