They do not care about people. My mother never even met Dr.Thom. According to the receptionist since my mom didn't receive the new patient paperwork in the mail and have it filled out. We needed to reschedule and WE should've called to let them know we didn't receive the paperwork, even though we got there 30mins early and had the 20 page paperwork completed only 10mins after the scheduled appointment. When I asked the receptionist about why we had to reschedule, her answer "The doctor said to have you fill out paperwork and reschedule" so they knew we'd have to be rescheduled even getting there 30mins early. Sounds fishy to me.. I am also confused as to why we weren't given the paperwork to take home to fill out knowing the doctor already wanted to reschedule. What a waste of time. We also witnessed a patient come in after we'd been there for awhile that was also given paperwork to fill out, the nurse called him back within a couple mins of him arriving and told him he could fill his paperwork out in the room. I work in the medical field and we would never send someone home because of paperwork. My mother and I both took off of work and drove 40mins. In a sense it's good to know that there is no care at this office to begin with. we are GLADLY going elsewhere. read more