This office was a nightmare to deal with. I was billed months later and had to do the work myself…read moreto figure out what happened. BCBS told me there were multiple claims submitted for the same dates of service under different providers, even though I only had one visit on each date and had already paid my copays. Instead of taking accountability and fixing it, the office was dismissive and kept trying to make it my problem. Nadia, who identified herself as the manager, was especially dismissive. She did not want to listen to what I was saying and just kept telling me I was responsible for the remaining balance, even while I was trying to explain that the balance appeared to be incorrectly billed. I have Blue Cross Blue Shield and this office was supposed to be in network. Otherwise, there is no reason I would have driven an hour to go there in the first place. The billing process felt sloppy, the communication was terrible, and the staff seemed much more interested in collecting money than resolving an obvious dispute. My first visit should have been a warning sign. They made me drive all the way from Hollywood to Glendora for an in-person initial evaluation, then kept me waiting about an hour for the nurse practitioner. Overall: rude staff, poor communication, billing problems, and no accountability. I would never go back.

I scheduled the first available appointment for today at 12:40 PM, which required me to take my…read moreteenage son out of school early. He missed both lunch and a core academic class in order to make this appointment work. We arrived at 12:30 PM for the 12:40 PM appointment. At check-in, I was not informed that the doctor was running behind or that there were multiple patients ahead of us. After waiting 30 minutes, I checked in again and was told by a different front office staff member that the doctor was behind schedule. When I asked for a realistic estimate of the wait time, I was told they didn't know, but that there were still two patients ahead of us. We ultimately waited over 90 minutes and were never called in. A 90-minute wait is extremely unprofessional--especially for a teenage patient who missed school to attend this appointment. Had I been informed upfront about the delay, I could have made a different decision. I requested a refund of my copay and will not be returning. This experience was deeply disappointing and poorly communicated. Do better.

The best doctor ! I have seen Dr. Guntupalli for over 25 years! He has the patience of a saint. He…read morewould go beyond any other previous doctor in the past ... To make sure I was stable and well balance ! Im truly blessed to be his patient. C. Gutierrez

He listened to me and my situation. Advice was spot on and I felt confident with care…read moreStill new patient.

This practice is horrible. Sessions for patients are kept to 15 minutes and allowed to speak with…read morePA's as the "doctor" is never available. Prescriptions are handed out by the PA's and no follow up calls are made to see how the patient is faring. We recently had an issue where a patient was given a high dosage of an antianxiety med and when the person called to state that they were not doing well with the medication they were advised that the doctor is not going to be available until the following week. What kind of doctor does this? Apparently one who is very $$$ driven.

This practice is a joke. They have a policy in place to never give out more than a month of…read moreprescriptions when the law clearly states it is legal to give up to 90 days of a schedule 2 controlled substance. The receptionist flatly told me they refuse to do so because they assume people are going to "take too much and overdose". So their policy is to treat patients like drug addicts? What these people are actually doing it bilking your insurance company out of a session fee every month and you out of a copay. Oh yeah I forgot to mention their copay is CASH ONLY hmmm wonder if they bother to report that to the IRS. Not to mention the glaring incompetence of the actual practitioners little better than drug dealers. Oh and remember to schedule in for at LEAST a 30 minute wait.

Bad receptionist service. They hung up on me and wouldn't answer my questions. They take forever…read moreand EVER to give you results. If you want test and results...this is not the place.

Yes, go here for your evaluation. One, they took my insurance. Two, the first appointment happened…read moreright away, within a few days after I called. Three, the testing is more thorough than any other evaluation I've ever seen. Four, they put a lot of thought into the report and provide helpful recommendations. Five, it takes only three months to get the report, which is short compared to other places that have waiting lists. Six, everybody there, including the girls who do the testing, are friendly. Seven, this office is high throughput with many clients, nevertheless quality is not sacrificed; in fact, the quantity has given the providers more experience and improved the quality of the services they provide

Really bad experience, the secretary from te beginning speaks nonsense , she don't help when asked…read moresomething, and today was our first appointment the Dr did not ask the reason why were seeking help, he didn't let me go inside didn't want to speak to me and just had my bother go in ( my brother is not mentally competent to express or communicate properly ) I take care of him and support his needs , I'm currently seeng help for him, again Dr wouldn't speak to me just said he would call me. He said That he had no time for me. This is not my first time seeing a phycologist because I'm a care giver in profesión so I've gone to other offices of other people I help with transportation to their apts and I provide support, therefore this was very unusual and unpleasant, note : my brother didn't want to go inside by himself ,

My husband took the brave and challenging step of seeking therapy, and this office made the process…read moreunnecessarily difficult. It was a very discouraging experience for him, and nearly deterred him from seeking help. Dr. Espinoza, himself, is not the problem. His secretary, who is the first line of interaction for patients, is the issue. She is rude, condescending, and repeatedly gives blatantly inaccurate information. --When we first reached out to the office, she talked over me repeatedly, insisting that our insurance had a deductible, because, "everyone has a deductible." I repeatedly explained to her that our insurance does not have a deductible. I was so put off by her argumentative and aggressive behavior that I started looking into other providers. But because Dr. Espinoza had good reviews, we decided to give this office a chance. -- She gave my husband an appointment for his first therapy appointment (Friday), which he was highly anticipating, but when he showed up, the office was closed. No courtesy call. No apology. He called the following business day to see what happened, and she claimed that she made the appointment for a completely different day the following week (Tuesday). But my husband wrote down the date and time immediately after that initial phone call, and there was no way to confuse a Friday for a Tuesday the following week. -- The day of his rescheduled appointment, my husband wanted to ensure the office was open prior to showing up again. So he called 3 times and received no answer. He drove there anyway, and within 1 minute of his last phone call, he walked in to the secretary having a private phone conversation, laughing, and talking about what she ate that day. He asked her why she didn't answer his multiple calls, and she replied that he should've left a message. Again, no apology. -- The session, itself, was fine with Dr. Espinoza --She then charged my husband double the copay because she insisted that this *therapy* visit fell under "specialty provider," (as in a cardiologist or nephrologist) - not under "mental health provider." --Lastly, when giving my husband his next appointment, she told him "Tuesday, June 6th." My husband corrected her and said, "June 6 is a Thursday," to which she responded, "that's what I said." This is exactly how the first appointment error was made. This was such an unnecessarily frustrating and disheartening experience for a man who is already feeling vulnerable taking the first step to seek therapy. This woman is not competent to manage any kind of office, much less an office that requires decency, compassion, and sensitivity, such as a therapist's.

This office used to be great. But now I feel like the doctor doesn't even have time to make sure I…read morehave my prescriptions filled. They've blocked CVS from faxing them so if you get your meds with CVS good luck. CVS wouldn't even call them for me. Told me to have the doctor call them instead. I've called Weigel countless times, and left a message with the front desk to have him contact my pharmacy but they seem too busy to do that. It's been over 5 months, and still nothing. I guess I'll just have to find a new doctor. It was good while it lasted.

Have been seeing provider Joe for years. Helped me thru multiple crisis situations with calm and…read morereassurance. Like phone visits, less driving.

I found Tim after looking and calling several places due to going through an episode of social…read moreanxiety affecting me at work- "I need help," was what I told him over the phone. I left a voice message, and he called me very soon after. I remember feeling a sense of comfort and calmness after speaking to him bc he seemed genuinely interested in helping me and also accommodated an appointment to see me as soon as was possible. In person, about 2-3 days later. Because it was social anxiety, I knew I wanted to see someone in person. So we met in person. His office is plain and he had the word "believe". It was simple without distractions. I needed this, bc the days that followed were walking into this place of collapsing my thoughts and feelings. Tim's approach is simple and it's realistic. But it is only simple for the very reason: that Tim is extremely passionate about the subject and therefore knows it very well. Therefore going through the sessions you begin to learn concepts and in the process you begin to learn about yourself, your reactions, and how correction is possible. It's realistic / common sensical and when you realize this, you feel hope that change is possible. Hope is important, bc it's the right step to begin rerouting your thoughts, highs / lows and find a balance in life. Tim is passionate about this. Tim as a person is not only knowledgeable and professional, but he is kind and generous. Generous in sharing information- to teach you as much as he knows and he is also generous with his time. Never rushing you or holding you to a minute maximum. In him you will find a wise and emphatic man, bc of this, trust emerges and you will find it easy to open up. Thankful for Tim!

Tim is amazing, he helped me collapse some areas that were affecting my business and I didn't even…read moreknow it.