Awful service. Beware it will cost you $480-1150 just to establish care here. They made me do a…read morevideo call to "meet the doctor" then billed me a level 5 though I didn't get any care, I was just going over my history. I didn't even mention problems I want to address. They do this to extract $ from you so you won't be "surprised" when they charge you money for asking a question at the annual yearly exam. So I wait 6 more months,the doctor remembers nothing about me and has an attitude of "why are you even here" because I'm healthy looking etc. It was such a waste of time. My doctor also seems miserable and overworked. Isn't helpful when I reach out for medical clearance via the portal either. My video call was in 2025 so that charge didn't even go towards this year. I wish they had clearly informed me more about the process of establishing care because I would've conducted myself differently if I understood. Now I don't even want to come back here I feel completely unwelcome and disregarded. I'm a cancer survivor that does need to do various follow ups but "my" doctor could care less about me. Sad

Dr. hingorany (cardiologist) is so rude! I've had wonderful experiences with other doctors but not…read morewith her. She takes care of my grandmother who has dementia and does not accommodate her. I will follow up with ucla and report her attitude and priorities around billing and lack of patient care. I do want to give kuddos and a special shout out for the following doctors that have gone above and beyond in my grandmother's care: Dr. Catherine Lindsay and Ivette Jimenez

Dr. Messina has been my doctor for the last 30+ years. He is the best. Not only does he know…read moreeveryone at St. John's in Santa Monica, but many of the other doctors all over LA. He takes time with me every time I'm there. Recently, Last year, I was diagnosed with cancer, through my OBGYN. Rocked, I dropped in to see him with no appointment. Not only did he take time with me, he reviewed information about the surgeon suggested. At times, his "bedside manner" can be a little gruff at times, but he's a New Yorker. His assistant knows her stuff. And what she doesn't know, she'll find out for you, as will he, or send you to whoever it is you need to see. Dr. Messina was there for me. I don't know what I'll do when he retires.

Customer service is horrible especially with the front desk assistant. Both the front desk and DR…read moreMessina are rude and do not put patients care over their feelings and ego. Worst interaction with medical professionals. The need to respond to reviews by insinuating those who disagree with your medical practices as schizophrenics, shows the lack of integrity this office has towards their patient's. At no point was i asked to never return, and the need to provide a "reasonable excuse" for my review shows the character of this office and their medical "professionals".

This staff is amazing...always have the answers, and my Primary Doctor, Dr. Alan Lee, always…read moreremembers who I am, and why I'm there!

Very disappointing. Sahar Askarinam could barely give us time of day, sent to 8 hours of ER, she…read morenever read the charts after we left her office. Went back to ask her to review and she left office at 430. Terrible experience

Dr. Galier, is old school. He has been our Primary Physician for more years than we can remember…read more If any a concern, whether we are near or far, he is a phone call away. Most importantly, we can always depend on him to answer our concerns immediately. We feel he is part of the family. His expertise, empathy and personal care brings us comfort when we need it most. Dr. Galier is more than 5*, and we are truly lucky and blessed to have him in our corner. Ralph and Amelia

Dr. Peter Galier is the BEST doctor EVER. I moved but keep him as my internist. Never brags about…read morehis amazing clientele is thorough, kind and compassionate

I had an important question for Dr. Waterman. He kindly took the time to address it in a…read moreprofessional manner. Much appreciated.

Dr. Waterman is the man! His staff is kind, helpful, and professional. The facility is clean and…read morethere's plenty of parking. I'm under Dr. Waterman's care now and he's got a plan to whip me into shape. He knows his stuff and he's genuinely concerned about his patient's health. I like how he looks at my health history/previous treatments and makes recommendations that are doable for me. I highly recommend him if you are in need of a top notch M.D.

I'm a doctor in her building and needed immediate care. They got me in to see Dr. Law immediately…read more She was so kind and warm. She knew immediately what was going on with me and treated me on the spot. Thank goodness for Dr. Law! I could then enjoy a nice weekend without discomfort.

Best doctor ever!!!!! Always thorough and exceptional at troubleshooting problems. Every time Dr…read more Law sends me to a specialist the specialist always say they think that Dr. Law is the SMARTEST Dr they have ever met. When other doctors say that, that is a much better compliment than I can ever say or write about. She is always kind and has the best bed side manner. I think its unfair that other patients gave Dr Law less than 5 stars because of their poor insurance coverage. Thats not the Doctors fault. If anything, write a review about UCLA or about your own insurance. Dont blame the doctor. The doctors dont even handle billing.

Dr. Bretsky and his PAs have been my primary care team for the past four years. I go for an annual…read morephysical exam and periodic minor health issues; fortunately nothing major. I'm happy with the care and service provided, and also appreciate the network of specialists that they have referred me to, often in the same building. Since first becoming a patient, I've had two or three high deductible PPO insurance plans, all that have worked fine. They charge a $15 lab fee for shipping specimens to outside labs, which was explained up front and is reasonable. I also appreciate that they manage their office overhead by automatically charging my HSA credit card for under $100 balance due amounts, after first collecting from the insurance company and applying the insurance company's negotiated rates. This keeps their cost down and simplifies bill payment on my end. Some other reviewers take issue with this, but it's never bothered me. Overall great office for periodic medical care.

I've been under Dr. Bretsky's care for the past 8 years. He is super-smart and attentive. He takes…read morethe time to answer all of your questions and concerns. And he always calls to follow up on lab tests and other procedures. I couldn't be happier!

Most unprofessional doctor I've ever seen. She popped her head in at the end of my appt and had the…read moreresident do my entire exam without checking what he did. I was sent for an ultrasound by the resident who wrote the order for the wrong body area and the ultrasound tech had to change the order to the correct area.  The doctor never checked the residents work when she finally stuck her head in the door. Do not go to this doctor , go to a doctor who will actually see you for your appt and send you for the correct tests.

I just saw Dr. Koven again at the new office. First of all, the front desk staff are friendly and…read morehelpful as are those whom take your vitals and do the blood draws, etc. I would shout out their names if I remembered them!! Dr. Koven is always patient and listens to my concerns. I have some rare conditions and while she admits she's not an expert (I have yet to meet someone whom is in LA regardless), she at least has done some research which I can say is a lot more than other doctors I've seen in the area. I have always been anxious going to a Dr. since I was young bc either they didn't know what was wrong, dismissed/ridiculed me, and/or figured out the diagnosis but left me hanging. Dr. Koven sensed my anxiety and made me feel at ease as much as that's possible! I am so grateful to have her as my PCP!

The worst emergency room experience I've had in my entire life…read more I came to UCLA Santa Monica ER on June 30, 2025 around 1:30 AM with dizziness, high blood pressure, and a headache. I was subjected to multiple failed and painful IV attempts by four different nurses, one of whom grabbed my arm roughly. My concerns were repeatedly dismissed. I was then left hooked up to an IV without a call button, unable to move, and had to scream for help through the door just to get someone's attention. The nurse who finally responded told me she could "see my vitals from somewhere else" and walked away without checking on me. This is negligent and dangerous. I have filed a formal complaint and I encourage anyone who has experienced mistreatment here to speak up. This level of care is not just unprofessional -- it's unsafe. Thank you for the response. I have already submitted a formal complaint to both UCLA Patient Experience and the California Department of Public Health. I'm open to sharing additional information through the proper investigative channels, but it's also important to publicly highlight this issue. The lack of response and care I experienced was deeply upsetting, and I hope real steps are taken to prevent this from happening again.

I got genetic testing, and UCLA promised to hang on to the testing data so that I could have a…read moregeneticist review the data in light of new medical knowledge. But when I wanted to review the data again, they told me they had thrown out the data years before. This testing cost many thousands of dollars. So I asked if they would repeat the testing for free, and they said no. Really shocking.

He is supposed to be a Concierge's Dr whatever that is. I don't think he even knows what medication…read moreI am on now he doesn't know the side effects of radiation was eager to hospitalize me. I am so disappointed because I thought he was a good doctor, but he has proven otherwise.

Couldn't ask for better. Care is excellent. He always goes the extra five miles to make sure you…read moreare getting the very best care,