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Saunderstown, RI

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Willett Free Library

5.0 (2 reviews)

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U. S. Postal Service - Handicap accessible entrance.

U. S. Postal Service

1.4(7 reviews)
2.6 mi

I am in the Jamestown, RI Post Office about twice a week, and need customer service assistance a…read morecouple times a month to pick up or drop off boxes and/or buy stamps. One of the things I really love about this post office is that it's so 'personal'. The employees have photos of the soccer team they coach, sports team banners, pictures a little customer drew for them, etc posted on the walls. A local woman keeps the wooden barrel planters out front filled with seasonal plants! That's the sort of thing you'll only find in a 'small town' post office like this one. The clerks and Post Master are friendly and always go the extra step to accommodate my needs. Some days the lines are long (holidays, summers) and the clerks calmly give each customer their full attention. Sometimes staff are limited to what they can do by post office policy, but in my experience, they do everything they can and are happy to assist. The customer service area has 'flat rate' USPS boxes, forms you may need for registered mail, return receipt, customs forms, etc., plus a 'shipping center' where you can purchase your packing materials. If you live on the island, you can rent a post office box here - mail is up by 10 am Monday - Saturday and the local paper is included in your mail box by Thursday morning. In a business like the post office not everyone is clamoring to write a review and the only time you may think to write one is when you are unhappy. In the seven years I have been frequenting this location, I've only had positive experiences. I have found the folks here to be very friendly and I highly recommend this location for your postal business.

This post office has certainly changed in the last two years. I am terrible with paperwork and had…read moreneeded their help and they were always willing to oblige. when they got punitive with me my very organized wife took over and did all are change of mail and other such things. we live in two states so it is important to do it right which she does. These problems persisted and it soon became obvious they make mistakes and are are a tad vindictive. They have caused needless disruption in my life such as returning bank cards lawyer letters etc telling them I have moved no forward address despite the fact we filled out form and the post office in my other state was fine We had no problems with our other post office which was much larger and dealt with lots of seasonal customers and international citizens. the carrier we have is one of the nicest and hard worker. i have known. that main office serving paying customers in this small town should learn to treat its customers better

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U. S. Postal Service - Drive up mail box, drop off the mail and be on your way.

Drive up mail box, drop off the mail and be on your way.

U. S. Postal Service - Customer service counter manned by  'Patriot Paul'.

Customer service counter manned by 'Patriot Paul'.

U. S. Postal Service - Mail boxes and customer service

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Mail boxes and customer service

Social Security

Social Security

2.5(8 reviews)
31.3 mi

Very nice, clean and pleasant people working there. Officer was polite and greeted me I came into…read morethe door. I didn't have to wait long, the representative was nice and helpful.

Yesterday, I had to speak to someone at the Attleboro SSA office in person due to an…read moreadministrative error. Apparently, stating in a very ordinary voice "this document says page 1 of 2" was a personal criticism of the representative, who also told me she was ' just covering lunch' and 'all she was hearing was no from me.' I had already called the local number and explained the situation (the call was routed to Providence) and that representative seemed to understand the 2 issues I had almost immediately and advised me to go in person and tell that office 2 very specific things to remedy the issues. The representative at the office was rude and unwilling to listen to anything I had to say---including that the Payment Office had not yet processed and adjustment that the local office had already made a year and a half earlier. She saw that there was an adjustment, and when I tried to explain that that was a different adjustment and not what I was referring to, I again heard 'there you go saying no again.' Previously, I had to meet with someone for a Conference and that person (whose name is absolutely logged into their system) handed me a document to complete and leave on the desk for further review. Wendy, the representative yesterday, essentially told me that this didn't happen since it was not part of the conference process and that no such document was scanned into my file. I can understand that someone may have made an error (of which there have been many), but to essentially tell me that what I reported didn't happen was next level. No actual assistance was given, other than handing me a form and again, rudeness when I asked about the process. She also stated that SSA could not tell anyone which form to complete, which is of course absurd. Then I was told she'd spent a half hour with me, she had a meeting and "you have a good day." Obviously, I need to find another method of resolving my issue, which is the entire point of the local office's existence. I am still shocked at the awfulness of this interaction. It was absolutely insane.

Willett Free Library - publicservicesgovt - Updated November 2026

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