This particular store is really going downhill in recent months, sadly. Of course, generally the products sold are good and usually reasonably priced BUT the store itself is so badly managed. Whoever the manager is should be thoroughly ashamed of themselves. Just about anyone could manage the store better, even if they had no experience at all of managing a shop!
There is almost always a staggering lack of staff at the tills, and numerous customers in long queues having to wait for ages to be able to pay for their purchases (and I've often had to wait 15-20+ minutes to be able to be served, often even longer and sometimes I've just had to give up, leave and go to another shop, or shops, to get what I need). Ironically, there are often several staff members lurking around towards the back of the store, idly hanging around chatting with each other, occasionally half-heartedly stocking half empty shelves when they can be bothered to do it, yet the tills remain mainly under-manned, with often only 2-3 assistants on them no matter how long the queues are.
Recently as well, I've been unable to buy any of Wilkinson's everyday cat litter there as the shelves where it should be have been TOTALLY empty of it and there have only been very few bags of the most expensive litter, which is about 5 times the price of the everyday litter. This has happened to me numerous times recently, forcing me to traipse to Sainsbury's to get their cat litters. Ditto Wilkinson's pantyliners (the ones that currently cost 50p per pack).
The other issue is that on several occasions I've had money off coupons for a certain brand of cat food yet when I went to a till to pay for them and gave the assistant the coupons I was informed that the manager had told staff there to no longer accept coupons if a product is already on special offer - yet prior to that they did accept money off coupons on items that were on special offer, and legally they have NO right whatsoever to refuse to take them.
The manager(s) of this store really need to wake up and get their act together instead of being so lazy and horribly inept. If they're not prepared to manage the store properly (or are incapable of doing it) they should leave and give a better, capable person the chance to do it instead. Shame on them. read more