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Wilkinson Air Group

4.5 (2 reviews)

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16 years ago

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16 years ago

I've heard this the place to go if you are looking for a charter flight at a great price. They have access to an amazing array of aircraft.

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Delta Air Lines - Mt Rainier

Delta Air Lines

2.2(41 reviews)
35.4 mi

FANTASTIC AIRLINE. I don't understand the hate. But I do understand some of it because of valid…read morereasons. The airline try's to be on time, great costumer service, and great seats! Would recommend anyone who has a little extra money for a huge upgrade!

Ultimately, this whole review is a warning to those who choose to continue to fly Delta:…read more - Do not attempt to use self check in Kiosks (this is not the first time they haven't worked for us, just the first time it caused an actual issue) - Be aware of the 45 min bag check policy - Do not expect customer service agents to always provide helpful assistance - Be wary of the advertised flights, as they are not always available I have been a long time Delta customer, and have never experienced an issue like I did in Spokane on 2/13/26. We were running late for a 5:45 AM flight (and I take full responsibility for that), but had arrived at the airport by 4:55 AM. I went to the self check-in kiosks because we had prepaid for our checked bags and I just needed to print tags to drop them with gate agents, who were all helping other customers (minimal line). The kiosk would not pull up our reservation with either an ID, or our delta gold card, so I got in line to check our bags with a gate agent. I handed my ID to the gate agent at 4:59 AM, and before the clock rolled to 5:01 (aware of the times due to being late and constantly checking my watch), she informed me that she could not check our bags, due to Delta's bag check policy, which I was unaware of (as was she, as she had to check with another agent about what the timeframe was for checking a bag - 45 minutes), but apparently took effect in spring 2025 (our flight was set to depart at 5:45 AM, so we WERE 45 min in advance of take off). She told us we could get on the flight, but our bags could not (which would have been difficult as we were traveling with a toddler who quadruples packing requirements). After some back and forth asking for any alternative solutions for getting the checked baggage to our final destination, the gate attendant said that she could get us on a flight from Spokane to our connecting city at 7:00 AM instead, which I agreed to and she contacted Delta scheduling agents by phone. She informed me after 10 minutes on the phone (5:13 AM by this time) that she could get me to the connecting city (Seattle) on the later flight, but that there were no flights with availability to our final destination on that day from any US city with Delta. The next available time to fly to our final destination was the following day, making our 4 day vacation, 3 days (8+ hours of travel with a toddler, hardly worth it). If I would have known at 5 AM that there was no way to fly that day without just having carry on bags, I would have tried to figure out a way to minimize our baggage into our carry ons, get our remaining luggage to our car, and still make our flight. OR, contact the other individuals we were traveling with (who were traveling on a different airline) to see if they would be able to check our bags instead. But by the time she informed me, our flight had already begun to board, and the other parties flight was only 15 minutes from boarding which would have put them in a hard spot. While I don't know that it would have made a difference in our specific circumstance, I just feel like having non-functioning kiosks in front of gate agents and gate agents who are unaware of flight or policy information invites customer frustration and delays. All this occurred while a girl next to me was also struggling with a gate agent because her mother had purchased her ticket, she had the boarding pass on her apple wallet, but the gate agent continuously told her that she was not on the flight rosters anywhere and that she would need to contact Delta customer service herself (she was supposed to be on the same flight as us). I don't know the details of her particular situation, or who was at fault, it just painted a bleak picture for Delta overall. We contacted Delta customer support after our experience to see if there was a way to change our return flight as well to extend our trip, however, were informed that because the gate agent used our change trip code to modify our departure, it could not be used on the return flight and we would have to pay the difference for reticketing (which would have been over $1800 for one additional day - exact same return flight). We also looked into trying to modify our flights on our own, and saw many flights advertised as available, and for significantly less money than what we were quoted by the agent (as in less than $500). We began the process of trying to rebook ourselves, only to then find out that the flights were non-existent (though they were listed as available on the delta website and app ). After two hours, another call to customer service, and significant frustration later, we were left on our original return flight. The remainder of our travel experience (actual flight experience with seating, other gate attendants, in flight service experience, etc.) was fine and on par with other travel experiences, so really, this review is related only to our experience on 2/13 in Spokane.

Photos
Delta Air Lines - The pilot, co-pilot, & Noah in the cockpit of our DL5789 flight.

The pilot, co-pilot, & Noah in the cockpit of our DL5789 flight.

Delta Air Lines - Mt St Helens

Mt St Helens

Delta Air Lines

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Allegiant Air - Inside Allegiant plane departingSpokane, Wa  May 26, 2022

Allegiant Air

2.0(4 reviews)
35.4 mi

Wow! First time flying with Allegiant on Sunday April 5th 2026. I was a bit nervous based on…read morereviews and to my surprise the experience was above expectations starting at checking in. The Allegiant employees were so kind and friendly, the flight was very smooth and landing was perfect. No WiFi, no free snacks Pretzels or drink, but they offer snacks and drinks for a cost. Honestly now that Southwest is ridiculously priced who cares about snacks and WiFi on a short flight. Talk to your travel partner or read.

3 STRIKES YOUR OUT ! This is literally the third time this has happened to me on allegiant! Twice…read morearound thanksgiving the before flight was canceled then rebooked another day literally cutting my vacation in half and then the flight home was booked and canceled the day of leaving no options for flights out and now at Easter ! Worst airline in business, the cost of these flights are tempting but trust me don't do it, especially around any types of holidays ! They will cancel you and leave you stranded without a way home without any options it's pretty astonishing they still have any type of business. After calling the help line the operator is not only unhelpful but didn't even have any options for resolutions. After giving the ticket information they leave you on hold for 20 minutes only to come back and not have a resolution, I'm literally blown away by their poor service and this seems to be a huge issue amongst all reviews I've read about them .... Never again !

Photos
Allegiant Air - Looking at the beautiful view flying into Spokane Washington.

Looking at the beautiful view flying into Spokane Washington.

Allegiant Air - Inside plane leaving Spokane, Wa May 26, 2022

Inside plane leaving Spokane, Wa May 26, 2022

Allegiant Air - 6/5/22

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6/5/22

Wilkinson Air Group - airlines - Updated May 2026

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