The deceased had made the arrangements; otherwise, I think we would have gone elsewhere. After the…read morearrangements had been made for some time, we were informed we needed to change the time of the service. During the service we were facing a UTV with workmen waiting. This did not contribute to the dignity of the service. At the end of the service an employee thanked us for using Elm Ridge. That was not appropriate. This should have been privately to the person who made the arrangements.

Mausoleum is disgusting. Full of mouse poop. Smells disgusting. They don't care about grieving…read morefamilies.

Do not go here if you want professional, caring service. My extended family and myself have used…read moreParsons for several years and always received excellent service. NOT NOW! I used them recently for my wonderful husband. They are only interested in money. I had to call them about every detail to ensure that the funeral was going to be held. (I paid them upfront) After payment, NO communication from them!! The day prior to the service, no one had called to make final details, I had to call them, make an appointment to ensure that all was ok. It was at this point that little Miss Priss (she called herself a Funeral Director) informed me that the graveside service for my husband would only have 5 chairs!!! I previously discussed with her that my husband was well liked and there would be a lot of people, around 75 and expected that this many chairs would be provided........WRONG!! When I protested, she just stared at me.......did nothing!!!! My daughter and I had to rush and search and pay for chair rental-this is less than 24 hours before my husband's funeral. Additionally they did not even have his body ready, had not dressed him. I refused to leave Parsons until I saw him dressed and ready to go. We waited for a couple hours. I did not trust them to do this unless I verified it myself. I really dont think they would have taken care of him if I had not insisted. I DO NOT trust this funeral home any longer and will never use them again!! They are nothing but greedy obsessed people only worried about their morning coffee. Very immature and absolutely uncaring in any way. I can't say enoughabout their coldness, Unbelieveable.

The staff is tremendously rude, not the place to go if you want compassion as you mourn your loved…read moreone.

Thank you to Patrick for going above and beyond helping with my dad's arrangements. He was…read morefriendly and helpful. The mortuary did a great job.

If I could give this place a 0 I would. Patrick E. O'Connor Director of Operations - Corporate…read moreSecretary is the rudest uncaring person. Sent the worst email to a family member not knowing the other side of the story. No one should be treated this way. He should stay out of family business and money that is none of his business. Do your job and let the family work out the financials. You sir should not be working with greaving people. You should only be working with deceased people as they have no feelings.