The deceased had made the arrangements; otherwise, I think we would have gone elsewhere. After the…read morearrangements had been made for some time, we were informed we needed to change the time of the service. During the service we were facing a UTV with workmen waiting. This did not contribute to the dignity of the service. At the end of the service an employee thanked us for using Elm Ridge. That was not appropriate. This should have been privately to the person who made the arrangements.

Mausoleum is disgusting. Full of mouse poop. Smells disgusting. They don't care about grieving…read morefamilies.

Communication is key in achieving satisfaction. Parson Mortuary offer us a service, we made…read moreselections, they explained the process and timeline, an agreement was made, contract was signed. The day of the funeral our family and our guests were met with warmth and professionalism. Every detail went better than agreed. Parson uders our need and it was fulfilled.

Ordered Flowers for my Friend's Mother's service. Got a confirmation that the order was placed and…read moreFlorist telephone number. I called the Florist 3 days before the service to make sure that the flowers would be there and would be what the picture indicated. My Friend's Mom liked purple and I wanted to make sure the arrangement had purple. The Lady assured me that it was being taken care of and would be there for the August 5th service. A $335 charge was made to my card. I asked my Friend's Wife to take a picture of the arrangement so I could share it with our Golf group that was sending the arrangement. On August 7th I received an email stating that my $335 would be refunded with no further explanation. I called the Florist and asked why I was being refunded and if in fact the flowers were delivered. I gave her the confirmation number. She stated that they could not fill the order and advised Parsons before the service. I then contacted Parsons and they advised that it was the Florist fault (Of Course) and that after they were notified by my Friend's Wife that the Flowers were not at the Funeral, a refund was submitted. No prior call and no email that the flowers would not be there for the service so that I could make other plans. My suspicion is that I would not have known nor received a refund if my Friend's Wife had not noticed that the flowers were not at the service. I requested that Parson's Owner or Manager contact me directly but 2 days have past and I have not received any correspondence. I guess they felt the refund cured the problem. I am from the South and am used to Funeral Services nad their Staff being very professional and understanding, especially during a period of bereavement. If Parsons can't get the flowers to the service that were ordered on their website, I can imagine how they run the rest of their business. After reading the rest of the reviews I cannot understand how Parsons is in business.

Thank you to Patrick for going above and beyond helping with my dad's arrangements. He was…read morefriendly and helpful. The mortuary did a great job.

If I could give this place a 0 I would. Patrick E. O'Connor Director of Operations - Corporate…read moreSecretary is the rudest uncaring person. Sent the worst email to a family member not knowing the other side of the story. No one should be treated this way. He should stay out of family business and money that is none of his business. Do your job and let the family work out the financials. You sir should not be working with greaving people. You should only be working with deceased people as they have no feelings.