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    Wildwood Salon

    5.0 (1 review)

    Services - Wildwood Salon

    Haircut

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    4 years ago

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    Rustic Roots Family Salon - Rustic Roots Salon Offering Hair Straightening Services

    Rustic Roots Family Salon

    3.2(6 reviews)
    0.1 mi

    Love these ladies.Thank you for alwacommunity. Affordable hairstylist with 29 years expirence. back…read moreto the comminity.

    My wife went to Rustic Roots in Sedro Woolley to get her hair colored. This was a treat for…read moreherself, and she was so excited. Her stylist "Cotori" was new, and what followed warranted this one star review. Citori left the toner in for 20 minutes with my wife's head in a bowl. Uncomfortable best describes that portion of experience not to mention this error extinguished the highlights all together. What a colossal screw up. Next, after being warned by my wife that her hair is already thin and fragile, and it was once caught in a drain by another stylist a few years back at a salon in Edmonds, Citori assured my wife that wouldn't happen. Over the far too long, 3.5 hour appointment that dragged on, Citori did I fact anage to Knott my wife's hair and had to cut out a huge chunk of it which was devastating ti my wife. This visit resulted in loss of hair and no difference in color to the tune of $155.00. Worst of all, my wife contacted the salon owner Heather Middleton who said she was unable to provide a refund and suggested my wife return for another re-coloring. This should have never been offered because recoloring right after a recoloring treatment would have damaged her hair further. When my wife questioned Middleton about this offer to recolor, she agreed it was tii early to do that. After offering a conditioning treatment, Middleton stopped all further communication. Middleton should have refunded my wife, no questions asked. Instead, she excused her obligation to do the right thing by saying the stylists are independent. That should have had no bearing on the decision to refund. For that poor customer service decision, she gets this horrible review.

    Photos
    Rustic Roots Family Salon - Heather, owner

    Heather, owner

    Rustic Roots Family Salon - Cut and color

    Cut and color

    Rustic Roots Family Salon

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    Wildwood Salon - hair - Updated May 2026

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