So 3-4 months ago we began seeing holes in our front yard. They weren't very big but they were…read moremultiplying. After 1/2 dozen times or so of playing I'll fill it in and you dig it out again with some little nameless, faceless albeit ambitious opponent and seeing it was now creating a burrow near my drain pipe I decided I better call professional "critter deportation. But, above all else no matter what it was I didn't want it hurt or killed. At first I didn't have an inkling what it could be and frankly I didn't care. I owned pet rats growing up so even the vilest of vermin to most people is still wrong to kill to ME! Just an FYI of useless trivia. There is an honest to God study that showed children that own rats as pets have an easier time learning concepts and remembering them. No idea why this is so, but it was a valid study. Parents, your kids need rats! But, I digress. Anyway, I began using Yelp to call several places to get prices and opinions on what it could be while avoiding the business' that showed pics of them killing intrusive animals. It's was enlightening. Like all business' you get the gamut of highly professional to rude and aloof to stupidity that even you know is wrong. One of the business' I called (on Yelp) looked at the pics and said "I'm going to do you a favor and save you a bunch of money! This is from your sprinklers." I replied really? Hmmmm that's odd because when I fill the holes the very next day there are little mounds of dirt opening the hole again with VERY obvious big claw marks in it. Plus, it's also odd because we just laid our irrigation system and we have absolutely NO piping in that area. His response: "All I can tell you is what I know, and I KNOW this is from your sprinklers." Shaking my head I was done with nonsense so after calling several and getting exorbitant fees, idiot ideas, and people who didn't call you back I finally reached Bobbie Sue the owner of AAA Critter Trapper. She responded immediately, her fees were reasonable and she could be here the next day. Can I get an Amen?!?! She also guaranteed me that she traps humanly and releases not killing or even harming the animal. She was here first thing the next day with her team. She identified the holes as being from an armadillo (other knowledgable people had advised the same) and began by fencing off all the entrances & exits and putting a trap inside. Because armadillos move around and sometime have several burrows I had been adcised already that trapping it wasn't guaranteed. She left the fencing up and the trap in it for 3 days. When nothing was found in the trap she assured me it was safe to assume the burrow was unoccupied and filling it in wasn't going to trap and kill an animal inside. Her and her team did the work filling in the holes starting with jagged marble rocks. She advised me that most animals can't or won't dig out the blunt sharp rocks that can be found at any garden center. She advised me to then cover them in top soil to allow my lawn to recover the areas and finally she advised me how to clear our lawn of Grub Worms which is what the armadillos are looking for to begin with. I was elated by her prompt response, professionalism and her regard to resolve the matter completely. The morning they came to remove the fencing and close the burrow holes it was pouring rain. Her and her team couldn't have cared less. They did the work they needed to do never making the rain an issue. I guess when your job involves working out in the elements, the elements don't stop the work. So, If you have an issue with rodents, wild life, or problems from intrusive animals I highly recommend Bobbie Sue and her team. A woman is the right man for the job!

I'm thoroughly impressed with the service I received from AAA Critter Trapper & Repair. Bobbie Sue…read morewas very responsive, her and the team came out to review our situation, offered a solution that not only helped protect my home but also saved me lots of money. I highly recommend them and I'm asking for a pest control quote to possibly displace my current Big Brand service. I definitely prefer to support a small, local business that does excellent work.

I would give Shaun 6 stars if I could! I purchased a new…read morehome and the cable company came out to do an install and informed me that there were (very) dead rats in traps in my attic! Shaun came and cleared them out and did a full inspection and was pretty sure whom ever set the traps sealed them in and likely there are no more. The cable guys said they would come back later on if I got the rats out but after Shaun left the cable guys apparently decided to take the rest of the day off! No rats but no cable either! I would highly recommend Critter Guys!

Great company to work with! Prompt & effective. Kept me updated every step of the way & humanely…read moresolved my raccoon problems!

The company was very good to respond and get me a quote, but there proposal came up a little bit…read morehigh.

We were in a real bind. The pest control company that we had been using for about 17 years had gone…read moreAWOL. We called 5 times in 3 weeks, without a return call or sending someone out. We texted, we sent e-mails. Nothing. It was not easy to hire a new company after all that time, but someone we know, who is very picky, said this company was the best. We called at about 10:30 and had someone at the house by 4:30. The technician was friendly, knowledgeable and spent an hour going over our house inside and out. Within 24 hours we saw a big improvement of a problem our other company was working on for about 6 months. We did not take changing companies lightly. But we had to do what we had to do. Two small things to take note. 1.What they use is safe for pets and humans but both my husband and one of my dogs did have a slight reaction to the treatment. 2. They are not cheap. But I guess you get what you paid form Glad we made the switch. Plan on staying with them for a very long time.

Called and asked for bees to be removed from a big hole in a tree and asked if they could come out…read moreasap because they were pretty bad. He said he could come out the next day, waited half the day and never showed up so i gave him a call and said he had an emergency so i gave him the benefit of the doubt and asked to please come out the next day for sure or else just forget it. Next day rolls around, never called all day i gave him a call again and he said he came out and sprayed some stuff in the hole and said he had to wait for them to calm down before he could do anything(come to find out that he never came out at all). So not only did he lie about coming out, he never even showed back up to "finish" what he supposedly started. Completely unprofessional and would recommend anyone and everyone to stay far away from this company.

Raccoons R Us took my money and ran! If I could give them a less than 1 star rating, I would. On…read moreMay 17, 2016, the owner of Raccoons R Us (David) came to my home to investigate a woodpecker that had nested inside the Styrofoam crown molding below the eaves in my house. David informed me that he observed a male woodpecker that had pecked two holes and that he could set a trap to catch him, apply a repellent to keep the bird away if the trap didn't work, and then seal the two holes afterwards. I gave him the go-ahead to do the job and foolishly gave him full payment of $350 up front. I should know better, but I trusted this guy. It is now three weeks later and, while the woodpecker is gone, the trap is still sitting on the second story window ledge outside the woodpecker's hole and both holes have not been sealed as promised. I have made numerous phone calls to David every time, there's a new excuse why he hasn't finished the job. The latest call, he told me he was in the hospital after being bitten by a snake but would have the job done by the following Tuesday or Wednesday. By Thursday, the job had not been completed, I had not received a phone call from Raccoons R Us and I called David one last time demanding that the work be done that day. He didn't have the courage to return my phone call. If in fact he was in the hospital and if his hospital stay ran longer than expected, I would think a legitimate businessman would a) call me to let me know and b) send another employee to finish the job as promised. Apparently this not a legitimate businessman and I would never recommend Raccoons R Us to anyone. I'm out $350, have to find someone else to finish the job, and I've learned a lesson the hard way.

I had called many different companies and had even hired another company when I came across advance…read moretrappers. They called me back right away... Put me on their schedule and came the very next day. They put their customer's needs first. Jose and Jessica are readily available by text. They are fair honest people who care about their customers need's and are not out there to rip people off! Highly recommended!

I would recommend this company without hesitation. Jose the owner is incredibly passionate about…read morehis quality of work. Very honest, efficient, and competitive in pricing. Jose showed up on time for a bee issue and was more than patient to answer every question we had. Jose walked us through the process, the equipment, and the chemicals that he would use. He is extremely knowledgeable in his work with wildlife and is happy to share all of that knowledge. Our bee issue was worse than what we thought it was and Jose made sure to explain and show us exactly what the issue was and how he remedied the issue. His professionalism was superb all around. If you have bees, snakes, raccoons, or any wildlife issue I would absolutely to get in touch with this company. This is the man for the job for the best prices!

We were referred to this business on a strong recommendation. Zack was knowledgeable, polite, and…read moreprofessional. He was able to come out and meet us the next day after we called about bee removal. He did a thorough assessment and quoted us a fair price. After his treatment, the bees were gone in less than 24hrs. It's been about 7 weeks now and the bees haven't come back, so he definitely did a high quality job and gave us good advice on what to do after his service. If needed, we'd definitely do business with him again and recommend him to anyone who asks!

Zach was able to come the same day I called to remove the bees that had just moved in under my…read moredouble wide. He gave me an estimate over the phone based on my saying that they had only been there a few days. As soon as he saw them, he confirmed the low price. He is a beekeeper himself. I was pleased that the Queen and her 30,000 will be relocated over to Zach's place. He said that a full hive would be 60,000 which I found terrifying but Zach clearly is at ease with them. Prompt, courteous, professional, very reasonable price. Definitely recommend.

great service. they try come out to you very quickly. Crystal came out and was excellent…read more explained everything and was very nice to talk to. they have also sent a man sometimes and he is just as nice. great company to work with btw, no more roaches. first time I ever had them and they are gone.

Service has gone downhill in the last 6 months. I was told a technician was coming to my home for…read moremy bimonthly service yesterday and no one showed up. No call, no text, no notification. I tried multiple times to call and no one answers the phone. After wasting a whole day for their technician to come they refused to reschedule at a time that was convenient for me.

Wonderful service!!! All of their team members have been great to work with in solving our pest…read moreproblems!

The absolutely worst.!!! Get you signed up, promise to call ahead of time so the gate can be…read moreunlocked, no call, so they don't treat the area behind the gate ( 50 % of the area ). Yet, I get 100% of the bill. Over and over this happened. Now disputing a bill, they want to send me to collections. Not trustworthy. Hate to give them even 1 star.

Failure to disclose fees by manager Brian during conversation about restarting service…read more The email below was an internal message sent to inform their team how extraordinarily dissatisfied I was with how they handled the call - BTW, I went with Hewitt and they were wonderful! Hi Team, Andrew has decided not to reinstate his PC services, citing that Brian did not disclose there would be a reinstatement fee of $141 at the time of their conversation. He feels it was unprofessional that all requirements to resume service were not fully communicated upfront. Andrew has paid the outstanding balance of $47.00, but remains adamant that the reinstatement fee was never discussed. He expressed strong dissatisfaction with how the matter was handled and stated he intends to post a negative review on public platforms such as Facebook, Instagram, and others to share his experience. Best regards, Ebony GINNY WHITE -sadly, you missed the point entirely. Not sure if that was due to avoidance or ignorance. The fact is that your manager Brian FAILED TO DISCLOSE all the fees that would be incurred by restarting service. He merely skipped over that fact thinking he had duped me. Guess what, NOT TODAY!! And one other thing. At HEWLETT, if you reinstate service within 6 months there is no additional fee. Maybe your business model should be revised to keep up with the competition! Truly Nolen Pest & Termite Control (Owner) 43 minutes ago Andrew, I responded to you on your Yelp review. I believe that the reason for the full $141 charge and not the $47 per month is because you cancelled 5 months ago and you had a balance of $47. We are sorry to lose you as a client. Sincerely, Ginny White Truly Nolen of America Inc.

Donald Douglass (Greenacres, FL location) has been our pest control expert for several years. He…read moreis very thorough & always pleasant and professional. He listens to our concerns & has a lot of experience/knowledge to help us fight the bug battle. We appreciate him & he is an asset to Truly Nolen. Definitely recommend Donald D.