Absolutely the worst experience we have had with a service-oriented company. We should have…read morerealized that the "no refunds" clause is there for a reason! They do not stand behind their claims that they can work and change the most difficult dogs. They flatly told us we could not have a refund for the money they basically stole from us, nor would they offer another training session with a different trainer. Needless to say, we are bewildered, disappointed and angry! Our dog came home with NO BEHAVIOR CHANGES, NOR DEMONSTRATED OR LEARNED CORRECTIONS.
Without explaining every detail of our experience, and I'm sure KoruK9 will refute or deny this is a valid review, please know and describe every specific thing you want for your money, before hiring KoruK9. Ask them to put, in writing, exactly what to expect from you dog when he or she comes back from 3 weeks away in a trainer's home. Don't let them tell you 30 minutes, walking your dog, is part of the one hour in home training! The initial session, ok. But not each additional session, unless you feel $200/hour is worth that from the trainer. READ ON IF YOU CARE. BUT BUYER BEWARE WITH THIS COMPANY.
We understand that there can be no guarantees with each dog, but we asked KoruK9 to explain exactly what we were to have expected, other than the fluff of their maketing claims. Neither Jenna, or home office coordinator, Seyonna, could give a definitive answer. The only thing our dog came home with is a new e-shock- collar (which we paid, additionally, for).
Jenna sent 8 videos (maybe 12?, in 21 days) of her "training" our dog to stay on the raised mat with the "place" command. In 1 video, our dog was leashed to the fence so she could not physically leave the mat. That particular training video shows our dog continously trying to leave the mat. There was never a video showing Jenna had succeeded in instilling the behavior with her command. Our dog came home and still could not keep her "place" on the mat. Jenna suggested we must use the E-shock-collar. She warned us to be careful not to hurt the dog, and showed us the horrible burn marks on one of her own dogs.
Our dog is not that difficult, but she does not get along with our other dog, and she is very aggressive with small children. Yes, a critical situation. Jenna initially told us that there are no guarantees, as each dog is different, but she was confident she could help us. She failed to tell us, at that intial meeting, that she has 2 of her own dogs would "kill each other" if left alone. When she brought our dog back, she immediately growled and pulled on leash toward our smaller dog. Jenna told us we should keep them apart, in kennels, or tied to doorknobs. Like we hadn't been doing that before $3400 and her "training"!
Another of the exercises in our training experience here at home, was a 30 minute walk each of the 3 times Jenna provided "training" for our 2 dogs together. I had to pay an extra $107 for her travel to our home, as well as a training fee for our other dog .
I cannot share every disappointing detail here, and I'm sure KoruK9 will have a rebuttal or refute to some of what is shared. Be aware of exactly what you want for your dog and your family, BEFORE PAYING KORU-K9 UP FRONT AND IN FULL. Ask for specific written plans from them. ASK FOR DAILY EMAILS. If you are concerned, discuss, or take dog home. Do not let them tell you they are laying a foundation, or some other fluffy, non specific nonsense.