I received roses from my husband on Valentines Day. When the delivery girl first handed them to me I thought Wow. I had told my husband to not do anything, so I really wasn't expecting them. They were roses of different colors with smaller flowers in between. The roses were very soft feeling , and three of them had curled up discolored petals. The smaller cream colored flowers were totally wilted. I showed them to several of my coworkers and they said I should call. I work with the public so complaining is not something I normally do. I called the business and was told to send pics, which I did. The delivery person came and got them. She thought they looked fine until I showed her the issues and as she was getting on the elevator she agreed they looked wilted. Before she came to get the flowers I received a very mean text about my complaint from the owner Mandy. I had not seen this because of my job I am not on my cellphone.
Later on two girls delivered flowers that were in much better shape. I said thank you, that they were beautiful. Nothing more. I texted the same number I had been given earlier and said thank you, they are beautiful! I had not seen the text that she had sent earlier, it had not come thru since I was not connected to the internet. I was totally blown away by the rudeness of it. I followed it up with one of my own. As the evening went on the owner Mandy sent several more texts about how rude I was to her girls and how I should have been grateful for my beautiful vase, and that another florist knows me because I always complain about flower orders I have placed. Totally confused on that one because I have not ordered flowers in years from any florist! All these texts have been saved.
When I got home later that evening I shared my feelings of how my Valentines had been ruined by something that should have been easy to have fixed. The next morning that was followed up with more texts from the owner Mandy that she was going to have me arrested and was speaking to her lawyer! Never was anything ever said that could not be verified by others that saw the flowers and exactly what was said.
I do not know the owner of this business but she has forever left a very bad memory on Valentines Day and how a business owner should not be! read more