Buyer Beware - Flowers were delivered a day early, which ruined the surprise, and they didn't look anything like the arrangement I ordered.
When I called the shop to speak with someone about the flowers being delivered on the wrong day, a man answered the phone and told me that he couldn't help me. He passed me off to the delivery driver who couldn't help me or get in touch with anyone that could. He made jokes about who, if anyone, was in charge at the flower shop commenting that it was questionable. After several similar comments, I told the man that I was not in the mood for jokes and that I would like to speak with Jane (the owner I think). He told me she wasn't available. He didn't bother to take down any of my information or tell me that he would have someone call me. I asked the delivery driver to let Jane know that I would be posting a negative review of the business, but I did not receive a call from the flower shop.
The next day, I saw the arrangement for the first time, and it looked nothing like the arrangement I ordered. I called a few days later once I got back home to tell them I wanted my money back for arriving on the wrong day and sending the wrong arrangement. Jane told me she would refund my money. A couple of days later when the funds were not deposited back into my account, I called and spoke with Mandy who asked me to send her a picture of the arrangement. She said she was the one who arranged it and it had better flowers than what I ordered. After I sent Mandy the picture, she accused us of taking out some of the flowers. PLEASE!!! Her lack of ownership was disgusting! They did refund my money, but I will NEVER use them again. read more