Amazing customer service…read more I called Manager James Arnold at this location in a panic because my tire had been punctured by a screw or something of the sorts. Although it was nearly 4:30pm on a Saturday, he told me to bring my car in and that they would fix it. I only waited about ten minutes, and when I went to pay them for their time, he didn't charge me a thing! As a strapped-for-cash law student, I completely appreciated the gesture and will return for all of my car servicing needs in the future. As a woman with almost no knowledge of cars, I am continually impressed with places that do not try to overcharge me or con me into unnecessary repairs. Thank you, Mr. Arnold and Ken Towery's, for providing excellent customer service in a friendly atmosphere.

Very Disappointing Experience -- Be Careful With This Shop…read more I brought my car to the Ken Towery on Nicholasville Road in Lexington to have four new tires installed. The car had an entirely new set of wheels--tires and rims--installed less than a year ago, but after my son hit a curb and damaged two tires, I decided to replace all four. I paid over $1,000 for four new tires. As soon as I drove away, I noticed that one of the tire pressure sensors was no longer registering, so I immediately returned to the store. I was told the sensor was "missing when I brought the car in." If that was actually the case, why wasn't I told about it while they were installing the tires or before I paid and drove away? Then came the upsell: I was told I should replace all four sensors for another $450. I declined and agreed to return the next day to have only the supposedly missing sensor replaced. When I returned, the story changed. Now I was told two sensors weren't registering and the other two had low batteries. Again, these wheels were purchased brand new less than a year ago. After the work was completed, I drove away and two sensors still weren't working. I cannot prove what happened to the original sensors, and I want to be clear about that. But given that these were nearly new wheels and the sensor problems appeared immediately after Ken Towery changed the tires, the experience left me seriously questioning what happened to the sensors that were on my wheels when I arrived. What bothers me just as much is the constant attempt to upsell me--from a $1,000+ tire purchase to suddenly being told I needed another $450 worth of sensors, with the explanation changing from one visit to the next. Based on my experience, I would not recommend the Ken Towery on Nicholasville Road. I left feeling like I was being upsold at every opportunity and with more problems than I had when I arrived. Stay away from this location, or at minimum document the condition of your wheels and TPMS sensors before handing them your keys.

A friend recommended that I take my car to 1st Stop recently when the local Honda dealership was…read moreunable to diagnose the problem with my Accord after two separate visits there. The technician at 1st Stop found the problem right away - a fuel pump - and my car was ready to go within two days. I cannot say enough about how pleased I am with the workmanship and service from 1st Stop. My car is running great, the repair bill was reasonable, and the work was completed in a timely manner. I will definitely go back to 1st Stop when I need other car services!

They're still very reliable. I've never taken my car in and left feeling like there's still an…read moreunresolved issue. The quality seems to be better than even the dealer. But I used to take my car in and expect to pay $500 and walk away spending $300. It was awesome. Now, I go in expecting to pay $300 and I end up spending $600. And their upselling doesn't feel great. It seems like they're not just being helpful. It honestly feels like the people on the phone are making a commission. I'm not saying that's what's going on, but it wasn't like this before. What happened? And the extras they're adding are incredibly expensive. If the thing I'm getting fixed costs $300, I don't want to be told you need these little things and it ends up being $600. Come on guys! I don't want to look for another mechanic, but I guess I better. So yeah, if you want it fixed, this is your place. But I would just absolutely say no when they start upselling you on things like an oil change, filters, tire rotations, etc...

Brought our car in for service and decided to look at some pre-owned cars. Isaiah Gilmore was…read moreawesome to work with. He was very friendly and answered all our questions. Felt very comfortable working with him. Unfortunately Don Jacobs didn't have anything found to our liking, but would definitely reach out to Isiah in the future.

We had a great experience using Don Jacob's Honda. We live out of state and wanted to secure a crv…read morefor our daughter who attends UK. We contacted the dealership and got in touch with Greg Hines. He was easy to communicate with and did everything he said he was going to do. The car we picked out was secured with a deposit and held for us until we got into town (about 2 weeks later). He passed us off to Mike Dobson for all of the paperwork. Mike was also great. All was smooth and no surprises. We highly recommend this dealership.

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

Everything was perfect and my tire was repaired...in a timely fashion and price point was good...read more

$300 for front brake change and lied to my daughter .. telling her she needs 2 back tires . Hell…read moreno I told her to get out .. went to cosco they literally said don't need anything all good no charge for inspection wow this guys are thief's ...

GREAT service!!!! Mariah assisted on ordering new set of tires and putting them on same day, along…read morew/front wheel alignment. Was told approx 90 mins and was done at 93-95 mins. That NEVER happens. Also the tech informed me of some fluid leaks he noticed when putting on the new tires. Highly recommend this facility.

Big O tires put the wrong sized rotors and pads on my car. Wayne at Quality first Auto noticed it…read moreinstantly when I took the car in for a wheel bearing. You can clearly see that the pads overlap the rotor, which is causing cracking and uneven wear. He sent me back to Big O, and the manager took the car in for inspection and then insisted that they put the correct parts on. Paying $450 for new pads and rotors to fix Big O's mistake sucks. I suppose this is a life lesson to just take the car to a real mechanic.

Manager was willing to "negotiate " on tires and alignment…read more Located 4 matching truck tires same as originals. 70,000 mile tires!

Awesome Experience Quick and easy very…read moreknowledgeable.............................. I will be back for other services

I had the most delightful experience with everyone at Auto Excel! The detailed service report…read moreincluding pictures of the inside of my vehicle impressed me by far! What impressed me the most was the level of true service overheard for another man that was having service done to his vehicle - they gladly got a lyft driver to come and pick him up after an unexpected amount of time had been added to his wait! The client didn't ask - they simply offered right after telling of the extended wait time. Very professional. I highly recommend taking your vehicle and business here!

This is my statement about recent dealings with Auto Excel in Lexington Kentucky:…read more On May 7th, I took my car in for repair, because; The driver's side headlight would go out and then back on. A chattering relay above the passenger side sliding door. The driver's side sliding door will sometimes close and then pop back open. Also on a few occasions the battery would be drained after sitting overnight. I received a call later that day stating that the battery had a bad cell and should be replaced. For me the call was misleading as I thought this was a necessary step toward fixing the issues stated above. I was charged $507.17 for the new battery and installation.. Then on Friday, an e-mail came asking for authorization to pursue three items - internal dash noises - oil dye - and the sliding door issue. The three when added up totaled over $500, and only one was related to the reason I took the car in. I declined and went to get my car. When I was there, I asked to see the old battery - it was already gone. I was told that they did a voltage test and that it read around 10 volts, (12v - 2v = bad cell). When I parked the car in front of their shop the battery voltage read 14.6v (the new battery reads 14.3v). There was absolutely no information about the new battery. No manufacturer's name, no model number, no warranty card. After a second request, we did get a copy of their purchase receipt from Advance Auto. When I got home, I looked the battery up on the Advance Auto website - The battery was listed for less than $250 installed. I parked the car for three weeks. The first time I drove it, the headlight went out, by the time I got home the headlight was back on. I wrote a three page letter to the owner, Mike Barrett. I posted it on their website message board, I e-mailed it to Mike Barrett directly, and I sent a hard copy in the U.S. Mail. I received no response from Mike Barrett. (Did he ever see my letter?) I did receive a response from Cole Barrett, (the Service / Marketing Leader at Auto Excel). This is the man I have been dealing with. I sent a second letter, this time to Cole Barrett, on Friday June 5th. Between the two letters, I received six e-mail requests, and additional text messages, requesting "Favorible" reviews". With both letters, I requested a refund. Even a partial refund would be better than what was offered. First these statements from Cole Barrett: "The issue that was solved is the vehicle starts and runs," "which was solved by replacing the battery and its bad cell" Nothing was solved! - The issues had not changed - the headlight, the chattering relay, the door popping open, and the fact that something had drained the battery - those are the issues. The new battery does not solve anything. If something shorts out, the new battery will drain just like the old one did. Also, the car starts and runs just fine. I drove it to his shop. Now, What was offered: " The best I can offer is to further inspect and evaluate those other issues at no charge. " "Alternatively, if you bring the battery back I can exchange it at no charge, allowing us to refund you back the amount of the battery." The fact that Cole offered further services at no charge is an acknowledgement that "Something's not right," (which is what I stated in my first letter). The offer to refund the cost of the battery if it's returned is an insult. I would have to go somewhere, buy a battery, have it installed,and pay a $22 reclaim fee, (because I won't have an old battery to return), then take this battery back to Auto Excel for the refund. Cole Barrett wants me, the customer, to jump through a bunch of hoops to resolve an issue he created. In the letter dated June 5th, Cole Barrett's last words are - "Thank you and have a blessed day!" It felt like sarcasm. In some of the e-mails I'm referred to as a "Valued Customer." Really? The car still needed to be repaired. I had to save some money, and then took it to another repair shop. They resolved the headlight and battery drain issues. They also provided real information on the other two issues. The bill, $450. That's less than Cole Barrett charged me to replace a battery that was not defective! I wish I could, but I cannot recommend Auto Excel. My experience with them was painful. I won't be going back! Bert Huckelberry

The shop is excellent and the staff is of significantly higher quality than comparable businesses…read more Pricing is higher but I think it's a very clear case of "you get what you pay for" and I think you're paying for quality work and TRUST. All that said one single thing instantly converted me to a loyal customer: they perform a RIGOROUS inspection on all vehicles and they deliver the results via a website. The website contains a health report that highlights required areas of attention using a straightforward color system (green, yellow, red). The kicker? Each issue is backed up with clear photo evidence and all issues are filterable by severity. Let me tell ya, these gentlemen (and presumably ladies) go beyond any other shop to ensure transparency. That's why when met with undeniably higher service costs, there's total confidence your hard earned dollar is being earned equally hard by this team.

We were unsatisfied with the service of our vehicle. Had several things that they would say they…read morefixed. Like our lights had popped out and they attempted 4 times to fix we gave them all those chances & they still pop out . That was just one incident. There were many many overcharging the customer going on not just with me. The surrounding neighborhood was talking about southside repair i heard it from some of the local businesses also. I would highly. When it came to fixing the car again for the same issue. It was a struggle the way we were spoke to, which said it all. We felt bad but I'm thinking years later why did we feel bad. It was Southside Repair responsibility to fix it right the first time. I am understandable if it breaks again within the warranty that they fix it. I'm all about 2nd chances. Can you imagine taking your car back n forth for months just to get it fixed. Then having to wait days , week to get it back?or that the warranty was out 2 days ago when it wasn't. It was inconvenient for us. Not my choice.

Like a Buy Here Pay Here lot Quality…read more I bought a Jetta TDI from them & within one day I had an EGR code for the emission come on.... now I bought this car when they said it came straight from the factory for its modification, so they "did all necessary services so she's brand new". Day two off the lot, EGR starts to go: mileage drops & heat stops working. Tell me it's unrelated & I might get charged a diagnostic fee because of it.... I tell them this is fine, I know it's emissions related & part of the warranty, but they tell me to diagnose this it'll take 3-5 hours! That being said, under the warranty I'm entitled to a loaner & they tell me no! So I call them out on them & they magically say oh, never mind, we can get you a loaner, but this will only take an hour to diagnose it & we don't give out loaners for hour service jobs.... They lied to me out of the gate, delayed my service (by two weeks) because they didn't have time for a 5 hour diagnose, then had the nerve to ask me after why I waited so long if I was having these issues... If you buy from this dealership check every feature of your car before you drive off the lot, basic heat, power outlet, wiper etc. I wouldn't trust these people to own the issue afterwards, get you in for timely service or give you the warranties owed to you by VW unless you call them out on it!

Gage at Done Jacobs was very professional and gave us plenty of attention. We were treated very…read morewell. They detailed the car for us while we worked on the payment details. Thanks!