As far as we know the work was done great compared to another contractor who said they could fix…read morebut didn't, great warranty for lifetime so can't go wrong, very hardworking crew

My experience started off in the right direction, but could've been better on the back end. We…read morewere not present during the process as this is a home we are selling. After completion we inspected the job to find some garbage left behind. They cut out our window well cover in order to pass chunks of concrete out through the basement window and left the damage for us to fix. There were several chunks of concrete from the demo that were left behind for us to clean up along with a gallon jug of what looked like pee, clothing, and other debris from materials used. After a good rain we returned to the house again to see performance, and we come in to a basement filled with water. Turns out a coupling was not installed well enough causing a water fountain to go off inside my basement from the sump pump. I had tried to discuss my frustrations with someone from management, but was only able to speak to the sales rep and someone who coordinated having someone come fix the leak. There was not an offer to go above and beyond at all. Don't get me wrong, I am thankful that they were able to come by on a Sunday to correct the sump pump after the leak, but your not gonna make it right for the ceiling tiles your system destroyed? Or clean up the mess it caused?

got the job done in a timely manner very reasonable price done a very good job and made sure I was…read morehappy with everything

From the owner: Transforming lawns into lush masterpieces. Expert care, impeccable results. Your lawn, our passion.read more

horrid customer service. they will not come fix anything that breaks. They'll tell you to just…read moredeal with it

I would like to say that this is one of the better "apartments" or town homes in Winchester but…read morethat would be a horrible lie. I'm honestly upset that I even have to give it 1 star just to post this. The houses they rent out represent the ignorant, rude, and just plain run down staff that they have running their office as well. Our "town home" (and I put that in quotes because it was really just a broken box with closets) that we lived in had multiple problems month after month. For example, our pipes were leaking, ruining our ceiling down stairs, because the pipes in the walls weren't even completely put together. They had just closed the wall with open pipes behind it. They continued to tell us that it was our fault and even telling it us that it was because our AC unit had a dirty filter. They continuously tried to charge us with every problem they had to fix (when it was completely their doing). Even though tenant laws state that it is their property and their house and we just pay rent there, they still told us that it was our problem and we had to pay for it. When we would talk to the management about issues they would literally take days and sometimes over a week to get back to us about any sort of emergency with our house. Not only that, but they would not give any sort of warning that they were coming into our home either (even though tenant laws state otherwise). When we sent them a letter saying they were illegally coming into our home and attached the tenant law that states it with the letter, they still entered our home without warning. We would be startled by repair men thinking someone was breaking into our house, while the repair men were told we had warning of his arrival. Now, although we gave a month and halfs worth of rent as a deposit, they are telling us we owe them for carpet replacement. We also gave them a $300 pet deposit and they are also charging us with pet fees, because "that wasn't a pet deposit, that was to just have the pet in the house" apparently. Their staff has repeatedly hung up on me and gotten rude when I've called with an issue for a wrong charge. So, I would like to warn any person thinking about renting ANYTHING from Littrell Homes, don't. They are a horribly run company with an awfully stupid and rude staff ready to not help you out what so ever and charge you for everything and then charge you again for it.