The staff at the auction office on day of pickup were outstanding. The remainder of my experience not so good. I participated online auction under the terms of the auction "as is" with the description of the item to be reliable. Going in person to preview items when bidding at distance is not a realistic option. Listing had two air compressors with no mention of JUNK condition. After pickup, both items are non-functional, missing parts and likely salvage condition. At a minimum, listing should include that compressors were not working or needing repairs.
My experience with other auction services (especially online) is that they identify status of items as NEW/FUNCTIONAL-TESTED/NON-FUNCTIONAL/SALVAGE and you can bid appropriately. Remote auction bidders should not use an auction that allows listing of non-functioning equipment without disclaimers in the listing while putting all risk onto the buyer.
Better yet, don't take my word for it - review Wild Rose's terms in the first 8 parts, they have 12 sentences saying you must satisfy yourself on the condition of items, the auction house does not guarantee any claims or products and there is no recourse for the buyer regardless. If you can't travel to physically inspect items under these terms or trust the auction house to qualify the condition of the item, distance bidding is an extremely risky proposition here. Adjust your bidding values appropriately or reserve your online business for auctions with greater care for the customer. read more