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Hilo, HI

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Wild Ginger Hotel

3.4 (84 reviews)
InexpensiveHotels, Hostels

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View from room 21
Andrew H.

This is the type of hotel that is sadly dying throughout most of the Hawaii islands. The formula is something like: - great prices - great location - smaller rooms - minimal amenities It seems like every hotel in HI these days is trying to be an all-inclusive hand-holding resort you never leave, with prices starting at $370/night. This place is, happily, NOT one of them. You can walk to all the great food and drink in Hilo. The rooms are as nice as the staff. The prices are right. And, speaking of amenities, this place does come from breakfast that is pretty damn respectable! Staying here is a no-brainier if you're on this side of the island!

Bugs

Horrible experience at this hotel! We were greeted with so many bugs coming in through broken screens. (There's was no air conditioning so the windows were open).They were all over the beds, windows, in the shower. The bathroom was not clean. Stains on the bedspreads. The pictures online was not the room we were booked in. The property was extremely run down. When we spoke to the manager she refused a refund and we were given an email for the owners. The email was an automated response. When we asked her if she would sleep with bugs she did not respond. Do not waste your money and this dump.

Hardibacker for the shower walls

Please don't spend your money here. Look at my pictures and captions. In addition to all of that, the windows are rusted permanently open, the sheets look like someone already slept in them, I mean the sheet - NO top sheet, just a musty comforter. Their add says "old Hawaiian", but this is just plain hamagang, buss up, should I just sleep in my car, nasty!

Door lock

The website is very misleading! The room we were assigned was shabby with an inoperative chain lock and no deadbolt. The dresser/nightstand drawers would not stay closed due to the slanted floor, a window would not close and another was glued plexiglass to the wall. There was a plant growing in the tiny bathroom's window. Just gross! We returned that key and found a different place to stay. Received many emails afterwards thanking us for staying. Blah!

Literally an outright scam. I booked a room, got confirmation and everything, even got extra messages the day of checkin confirming my stay, showed up for checkin and was told they have no room, go away. They told me IN WRITING they'd fully refund me plus pay the difference, see attached photo. Wasted my entire evening scrambling to book another place last second for 50% more, missed dinner reservation and was penalized more $$. They proceeded to charge my card that night, see attached photo. Now after over a month and several calls and emails both from myself and hotels.com, not only no refund but they simply deny the entire thing and hang up. Hotels.com also told me too bad not their problem. Filing credit card fraud is the only way to maybe recover my money.

Meckenzie S.

This place is DISGUSTING. The building literally looks like it should be condemned. The photos online are not accurate and must be from 30 years ago. Our room was full of spiders and mold. The shower floor and walls were covered in mold, mold in the bedroom. I counted at least a dozen spiders crawling on the wall within seconds of walking into the room. My room didn't even look like the photos and I felt like I needed a shower just standing in there. I've stayed in hostels in third world countries that were cleaner than this place. There also isn't even a proper working door lock on the room. We immediately went back up to the front desk, explained the situation and that we couldn't stay in that room. I asked for a refund and the girl at the front desk told me she needed to contact the owner to ask who was not on site. I called back two hours later, was told they hadn't heard back. Went back the next morning, another girl at the front desk said she would call the owner, she walked away and came back telling me the owner would not give me my money back. I asked to speak to him and she said that he would not take my call! DO NOT STAY HERE! This place is a literal scam set up to rip people off. Their other reviews must be fake. I noticed now several other people are making similar complaints. Stay away from this hell hole.

Giant bamboo seen from my window.

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Ask the Community - Wild Ginger Hotel

Do the rooms come furnished with fridge or hot plate?

Is this place open? 5/10/2018. It looks like they're doing some type of construction and/or remodeling. Does anyone know anything about this place?

They are open, they are just doing small construction on the side of the hotel.

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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton - Grand Naniloa Hotel A Doubletree By Hilton -  Aerial View

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Wonderful Hawaiian Hospitality at the Grand Naniloa Hotel Hilo…read more Coming from Honolulu as a kamaʻāina, I was truly impressed by the warm hospitality I received at the Grand Naniloa Hotel Hilo - a DoubleTree by Hilton. From the moment I checked in, Miss Brooke, Miss Melissa, and the front desk manager ( young Caucasian man I forgot his name), were exceptionally warm, welcoming, and helpful. Their genuine aloha and professionalism made me feel very well taken care of throughout my stay. The hotel has a beautiful Hilo setting, but what really stood out to me was the service. As someone who lives in Hawaiʻi, I especially appreciate when a hotel reflects the true spirit of aloha, and I certainly felt it here. Mahalo to Brooke, Melissa, the front desk manager, and the entire Grand Naniloa team for making my stay so enjoyable. I look forward to returning on my next visit to Hilo!

Amazing staff. Kailyn at the front desk was awesome. Extremely friendly, knowledgeable, & great at…read morewhat she does. Always nice to feel the Aloha welcome when checking in. We stayed 5 nights which included hurricane Lala. Shout out to Scott at the lobby bar for always keeping our drinks full and the conversation. The hotel was great with communication as far as the hurricane information. Letting us know the power might go out which it did. They provided sandwiches, flashlights, & information. The only part I feel this hotel failed was after the power went out. Everyone wanted to hang out in the open-air lobby & converse with one another. I understand why the bar can't be open, but they forcefully herded us to our rooms around 6:30-7:00pm. I understand the locals need to go home to be with their families & drive safe but it felt like Covid all over and people telling you what you can and can't do. If we had our own beers which a lot of people did, we should've been able to hang out with others in the lobby to chat. Instead, they made us go to our rooms, which were dark with no AC. I heard they had 1 person from each department remain on the property. They could've had someone hang out in the lobby as they were probably worried about people taking from the lobby bar which is understandable. But leave an employee there so we can stay cool, keep having conversations with other guests, and enjoy the open air breeze. Left the day after the hurricane & a lot of water went thru the hotel especially in the stairwell which everyone had to use without the elevators. So yeah the hotel is a little run down but it's in a great location and I would return in a heartbeat because of their employees. Just don't play Dr. Fauci in the next hurricane & let everyone still vacation.

Hilo Hawaiian Hotel - Hotel lobby area.....

Hilo Hawaiian Hotel

(380 reviews)

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We had a great experience staying at the Hilo Hawaiian Hotel and would definitely come back…read more The best part of our stay was the staff. Everyone we interacted with was friendly, welcoming, and genuinely kind. A special shoutout to Charla at the front desk. She was professional, patient, and handled a difficult guest with grace while still making everyone else feel taken care of. Employees like her really make a difference. The location is beautiful. The ocean views are amazing, there's plenty of parking, and it's a nice area to walk around and enjoy the scenery. Our room's AC worked great, which was much appreciated after spending time outside. The hotel itself is clean but could use some updating. I think it would be nice to modernize certain areas while still preserving the Hawaiian history and charm that gives the property its character. There are also a few maintenance items that could use attention. For example, our towel rack was very loose and some bathroom finishes were showing wear. We also really enjoyed WSW | The Steakhouse. The service was excellent, and the bartender was knowledgeable and made great recommendations. Overall, if you're looking for a comfortable stay with beautiful views, friendly staff, and a relaxing atmosphere, I'd definitely recommend staying here.

I think if you're familiar with the properties on Banyan Dr. you know the Hotels are old. I don't…read moreexpect much, we always stayed at Uncle Billy's (RIP) but decided to try here. First off, the Lobby area is absolutely beautiful and parts of the Restaurant is still under construction. However, the rooms are dated.. extremely dated. We had three rooms for our Family, all on the 8th floor, and our room smelled of straight mildew as soon as we opened the door. Unfortunately we couldn't keep the door open to air it out as it was also extremely humid and there were swarms of termites on the balcony. The wallpaper was bubbling all over the walls, and the rug and chair fabric looked as if it were better to just toss. The minifridge was also busted.. it would freeze all our beverages that weren't placed in the freezer. Annoying but I'd rather it be frigid than warm. The bed was very comfortable and clean.. as well as the bathroom. No signs of rust or mold. No bugs were seen in the room. Front desk was flustered when we checked up, there were a lot of activities in Hilo town this past weekend so although they weren't overly friendly, they weren't rude. Parking is onsite but of course first come first serve. It's nice that they have a garage under as well but if you miss snagging a space, there's street parking. It was a great visit for us so we do recommend it if you get your room at a decent rate. The property is very well kept and the elevators are relatively fast but the location itself is very convenient to everything you need to do.

SCP Hilo Hotel - Lobby to koi pond

SCP Hilo Hotel

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Hotel has a cheap renovation that looks good from a distance but is very superficial. Bathroom…read morehas practically no counter space. Seems like a handicap room layout. But I was told it is not. The Green Initiative BS is just a way to charge you $30 more per day after you already agreed on a price. Then they claim it covers wifi and parking, when reservation already says those are free. Parking lot really only has parking spots for sub compact cars. Most cars are using 2 spaces. Simple things like not having any water glasses, or ice bucket in room, with their green initiative, you just two large quart mason jars. WTF? I just want to brush my teeth and rinse my mouth. Can you just give me a normal water glass? How does a mason jar save the planet. TV is ancient, it was old back in the early 1990. It is just a 26in TV. Not anything like the TVs described in the hotel ad. Rooms do have a fridge, it is tiny and will only hold maybe 12 cans of soda. But it does work! Ceiling fan is newer and large. It is quite so that is nice plus. Room has tiny window AC unit which actually works pretty well. Of course Hilo is much cooler than Kona, so it doesn't need to cool as much. Unfortunately rooms are not soundproof at all. You can hear everything for several rooms away. A white noise machine would be useful here. Room has serious lack of power plugs. But they do have two $6 power strips (not surge protectors) that have seen better days a decade ago. Not a USB plug in site. Desk also doesn't have an accessible plug. Just have to use the cheap powerstrip that had everything else plugged in it. If you don't like stairs this hotel is not for you! Forget it if you are handicapped as entire hotel has stairs all over as layout seems to be haphazard at best. The upside is you get free hot water to drink in the lobby because is included with the $30 green fee, which means, you got scammed to pay another hidden fee so you can drink out of a old mason jar! Seems coffee and hot water are nearly always free at practically every other hotel. Never seen anyone pretend free hot water for drinking was actually an amenity before.

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Rustic accommodations in a tropical paradise. This location is in the heart of Hilo, with close…read moreproximity to local fine dining, groceries, and the local farmer's market. This hidden gem provides cottages in a lush garden with a koi pond, serene statues and the sounds of nature in the evening. Access to local venues with live music and shaved ice around the corner. Easy free parking across the street. Cottages featuring nature's air conditioning, small kitchen, private living room, porch, and private bathroom. Stroll through the lush garden area and check out the koi pond.

The Inn At Kulaniapia Falls - French toast breakfast

The Inn At Kulaniapia Falls

(102 reviews)

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My wife and I stayed here for two nights in mid June in the Princess Kaiulani room…read more This inn isn't for everyone. There are few of the amenities that most people expect of hotels. Many of the individual rooms have no TV, microwave, ac/heat, mini fridge, or kettle/Keurig in the rooms. Fairly Spartan, but the rooms are clean, the staff is great, the bed is comfy, and there is a decent but limited hot breakfast included every morning. When we went there was a choice between egg scramble, breakfast panini, and French toast. There's also a communal area with a coffee machine and hot water kettle. Instant oatmeal, muffins, juice, and breakfast bar snacks are included. There's a fridge with bigger snacks and cold water for purchase. You're really here for the waterfall and the natural serenity. And both are wildly spectacular. The waterfall is huge, multi-tiered, strong even in the dry season and you can see it from the dining area and several of the rooms. Inn policy is to check in with the innkeeper to see if the water is safe to enter but even if you don't go in, it's relaxing to just read on the deck to the sounds of the waterfall. There's kayaks and standup paddle boards for rent. The water is cold even in June but it is quite refreshing to take a swim in. Do not drink the river water and avoid getting any in your mouth or eyes. For the outdoor enthusiasts, they offer repelling down the waterfall. The Inn does sell day passes to non-overnight guests but waterfall activities have a few morning hours exclusive to overnight guests. When we stayed, the Inn had low occupancy and it was nice having the morning waterfall all to ourselves to paddleboard and swim. There are two trails on the property that both lead to the waterfall. There's also a covered open air structure down river with seats to enjoy nature. Buddha statues are placed along the bamboo trail. Both trails are pretty easy and it's hard not to feel some sense of calm with this much lush jungle. Totally a place you can just peace out, write your novel, read, or just commune with nature. Parking is included in their shared lot. Coqui frogs are out of control and it can be quite loud. We didn't have problems sleeping but you may want to bring ear plugs. Bring bug spray for the mosquitos, slippers/flip flops or water shoes for the waterfall pool and hike. There's a communal box of supplies containing mostly sunscreen. The drive to and from the Inn is rather sketchy as it's through rural Hilo with no street lights, several blind turns on a 1.5 wide road with often very overgrown plants on both sides. Vehicles have to pull off into dirt or plants to let another vehicle pass. Do not recommend driving it late at night, especially when it is raining. There's also the main gate to the Inn and a main gate to the rural road right off from more urban Hilo that closes at night, but also can be opened with the same code you get from the Inn. If you're a nature lover and love waterfalls, you'll find this place absolutely enchanting. But if you're looking for a Waikiki style experience, you'll want to look elsewhere.

This spot is simply perfect. Great staff, beautiful grounds, very comfortable beds, great breakfast…read moreoptions. This is a very special.

Hilo Honu Inn - Fresh fruit for breakfast every morning

Hilo Honu Inn

(20 reviews)

Our four-day stay at the Hilo Honu Inn was special - not just in the context of our week-long visit…read moreto The Big Island last week - but when compared to all vacations our family has ever taken. We booked the Samurai Room - with its Japanese themed furnishings and an unobstructed view of Hilo Bay from the sitting room. Our girls loved having their own room and separate beds, and my wife and I enjoyed restful sleep in the king-size bed, coquí frog chirps notwithstanding! We had our private parking spot, and all major attractions were a few minutes to half an hour away. Breakfast was a bowl of fresh fruit - lichee, mango, papaya, kiwi, grapefruit, melon - along with juices, lemon-infused water, tea, and fresh-brewed coffee, followed by something more filling, like banana-macadamia pancakes, quiche, French toast, or scrambled eggs and bacon. But the best part of breakfast was the conversation - with our hosts Gay and Koa - who we had all to ourselves for three of our four mornings. We talked for 2+ hours every day about Hawaiian flora and fauna, music, arts, history, language, and culture. Gay danced the hula for us and Koa played his favorite Hawaiian songs for us. They showed us their workshop - where they teach how to make feather leis, woodwork, ceremonial masks adorned with coyote teeth, traditional weapons made with tiger shark teeth, and countless other Hawaiian artifacts. I can go on and on, but that still won't do justice to what our stay meant to our family, so I'll share photos of what our girls wrote in their guestbook. Thank you Gay, Koa, and Hilo Honu Inn for a lifetimes worth of special memories. We will be back to stay with you next time we visit Hawai'i.

This was the best place I've ever stayed at!!! Gay and Koa, our hosts, made not only this stay but…read morealso my and my cousin's entire trip very special and memorable. They went several extra miles to make our stay comfortable. They were the definition of hospitality and made us feel very special. We stayed for a total of four nights. Every morning, Gay and Koa would make breakfast for us, which always included a generous bowl of fresh-cut tropical fruits and a glass of passion orange juice. The first day, we had scrambled eggs and bacon. The third day, we had macadamia nut and banana pancakes with Gay's homemade lilikoi syrup. The fourth day, Gay and Koa made us banana French toast. The second day, my cousin and I skipped breakfast because we were waking up early to go to Volcano National Park. Without being asked, Gay gave us an insulated bag to keep our food cold, made sure we had enough water, and gave us her homemade banana bread as an extra snack (which proved to be much needed during our hikes). I really appreciated her kindness and sincerity. On the days we did have breakfast with Gay and Koa, we talked for 1+ hours. I have learned so much about Hawaiian culture from them and feel so inspired by their passion to conserve Hawaiian culture, traditions, and natural environment. They gave us a tour of their workshop where they would koa woodworking and feather lei-making. They taught us about the history of the Hawaiian people and the meaning behind each of their artistic pieces. They also regaled us with stories about their lives, which were so interesting and riveting. As someone who loves to learn about different cultures and to listen to stories, I wish there had been more time in the day to just talk to Gay and Koa. They are a wealth of knowledge. My cousin and I agreed that staying and talking with Gay and Koa was the best part of our vacation! They treated us as if we were family, and I will miss them dearly.

Orchid Tree Bed & Breakfast

Orchid Tree Bed & Breakfast

(17 reviews)

I'm writing this after a long day of sight seeing, sitting on the lanai, enjoying the view, sounds…read moreof the ocean and birds singing. Earlier this morning, Steve, our host, served up a beautiful platter of fresh fruit, a delicious cinnamon roll, breads, cereal, yogurts, and coffee to die for! In the distance we could see several pods of whales spouting. Yesterday we had the same fruit platter and delicious home cooked waffles. Oh yes, this is paradise! Lol! Seriously though, our stay at Orchid B&B is 5+ star worthy! We stayed in the Hilo Suite, a huge room with all the comforts you could ask for. It's nicely decorated with Hawaiian themed artwork. The private entrance is the original front door to the home. The back door opens onto the large covered lanai. The lanai is where breakfast is served each morning. There is a hot tub, pool, a koi pond, a lush backyard of fruit trees, tropical plants and flowers. It's gorgeous! There is another smaller unit on the property with its own private entrance also available for rent. The lanai and backyard area is shared space. When the sun goes down the coquis (tiny frogs) start singing, and it's loud! The singing didn't bother us. I slept like a baby. Just part of being in island paradise. While here take time to walk the road that parallels the beach and wander further where you will see several waterfalls and more lush greenery. We didn't go down to the beach (it's a surfing beach, not really for sun bathing). Su tells us turtles can be seen there. Book through Air BNB or direct with Orchid Tree. FYI, their website isn't updated and has old prices and pictures. The pictures on Air BNB are true to what you get. Staying here you get an up close and personal touch from Steve and Su of Hawaii aloha.

We really enjoyed the beautiful well kept down-to-earth stay. The property is both immaculate and…read morerelaxing. The morning breakfast is delightfully done and creates a nice community feeling. They are SO close to the surfing beach. A nice stroll with coffee to watch the locals was sweet.

Pakalana Inn

Pakalana Inn

(26 reviews)

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This inn has changed ownership and name at some point in the past few years (not sure exactly…read morewhen). It's now called the Hilo Town Inn. We chose it for its excellent location but were very pleased overall with the accommodations. It suited us perfectly, was clean, air conditioned, and even had a microwave which is more than I can say for a lot of hotels these days. The owner, Sam, was very helpful prior to and during our stay via text. There was also parking behind the building which was very convenient. We were about as centrally located in Hilo as you can imagine. I loved being able to walk right out to the Hilo Farmer's Market and to various restaurants nearby to enjoy meals. It really is a very basic place to stay. Don't expect resort amenities. That being said, I would definitely stay here again if I returned to Hilo! The location can't be beat and we really enjoyed our stay.

This is a charming, tiny hotel located in the downtown area. You're only about 150 feet from the…read moreFarmer's Market and lots of stores and restaurants. Easy walking distance to almost everything. Our room had a nice view of a park and we could see the ocean/bay, too. My only (minor) complaint involves checking in. There's no front desk so figuring out the code to your door can be a little challenging. I recommend calling well in advance to get any similar questions answered. The room was very clean and attractive. The mini-fridge was also most welcome. Terrific location and reasonably priced.

Hilo Bay Hale Bed & Breakfast - The Lava Room

Hilo Bay Hale Bed & Breakfast

(24 reviews)

We stayed at the Hilo Bay Hale B&B over the Holiday and it was our third stay here. We really love…read morethe place for its location right in Hilo town. It is only a few blocks away from the famous Farmers Market and lots of dining places around. It is also one of the few places in Hilo that is pet friendly and allows pets to stay. We always bring our two dogs with us when we visit so we don't have to board them while we are gone. Their amazing breakfast is really a fine example of what a real B&B should serve. For this stay they had fresh fruits, eggs, potatoes, breads, yogurt, juices and coffee. Everything was prepared by Carolina who was our host. She was so accommodating and attentive. She made an extra effort to allow us an early check in. We will be back again when we come to visit Hilo. Also, please note that they have a Kamaaina discount so be sure to note the request in the comments section when you book the reservation.

My partner and I love Bed and Breakfasts, and the Hilo Bay Hale Bed & Breakfast did not let us…read moredown. They had everything we needed for a comfortable stay (including air conditioning), and it was all done with great style (Matthew, the owner, has a fabulous decorative sense). The house keeper, Carolina, was sweet and a great conversationalist. She and Matthew talked to us about our plans, making sure we hit the highlights of Hilo. The house is located a few blocks away from downtown and very convenient to everything we wanted to see and do. There is plenty of street parking, and we felt safe in the location. To top it all off, the food was fabulous. They were very accommodating to dietary restrictions, and made sure there was lots of fresh, local produce for their guests. My partner and I hope we are lucky enough to return for another stay at the Hilo Bay Hale Bed & Breakfast.

Wild Ginger Hotel - hotels - Updated October 2026

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