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    Wiggle

    4.0 (1 review)

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    12 years ago

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    Sports Direct

    Sports Direct

    2.0(2 reviews)
    13.4 mi

    Bar far the very worst customer service I received in many a years. Used this company for many…read moretimes as i am a large chap and they do 4xl and some above which fits me. I always buy the same products from them in the same size from the same manufacture too, done this for years. Placed a recent order and this time the shirts did not fit me, which i found very odd, as i brought them before and I still have the very same items still new in my wardrobe, so when my order arrived online it was a huge shock to see that the items no longer fitted. I checked the size chart on the website and yes all was still the same size i needed, so i checked my new ones i have as spares in my wardrobe and yep they were still matching size, colours, everything, so why didnt these one fit i wondered. Contacted the company and was told i could post them back for a full refund, or if i rather take them into a local store, which i thought i would but i would only get a credit note, which i was still happy with, as i would just buy a bigger size or test the ones in store to make sure they would fit. This is were all hell broke lose, first i went in to and asked to return the items, i was told that i could only get a credit note, which i explained thats fine as i was also told this by your head office, so they took my items including a free mug which was given in my order and was told to keep the mug, which i said it was ok, i did not really want it but thank you thou, i was told they couldnt take it back, shocked at that i said then could you just bin it then, to which i got a there a bin out side the shop i could put it in, i said could she just pop in into the one behind you for me, which really seemed to upset and bother her..... Anyways she said i would get a credit note for X amount and i questioned that as i did pay more due to postage, and due to the size error being incorrect i was told i could claim this back (states this also on there website) but she said they do not refund that ever, so no i could not have my full money. I asked to speak to a manager which again got her back up it seemed, to a radio call and a few minutes later a (i am guessing) a part time manager came, I asked for his name and if he was informed by the lady of my issue..... He said he was informed of the issue and said pretty much what the lady said that they do not issue refund on postage, i did explain that it does say it is allowed online and on the website, but he said only based on faulty products, which it was, it is incorrectly sized, and i again explained to him like i did to there head office the previous day and he said again sorry no credit for the delivery side. I repeated that his head office said it was ok, so could he phone them, and again i then asked for his name, which he said no he could not phone them as its not there policy, and he would not give his name, and said he would thou give his payroll number... (173119). I said then i would phone his head office while i was in the store then and get them to verify my past phone call and that i was entitled to a refund of the postage costs. As i phone them from home phone i did not have the number so i asked if he could give it to me, which he was like sorry no i would need to resolve that myself :O By now i was getting rather annoyed that this so called manager was really being awkward and not treating as a customer and trying to help resolve my issue. So i tried using the online chat system on there website like before to get details but that did not work on my phone, and i showed this to the store manager (Rob, Yes heard a staff member call him this) so i said could he please make the effort as clearly there website is not allowing me to access this info and again handed my phone to show the online error. He finally agreed to give me the head office number and i asked if he could wait with me to hear there reply, that way i could either pass my phone to him and he could confirm that my credit was authorised, he said ok, but then walked off and as i tried to follow him he went into the office which i could not follow him, so i went back to the main cashier side and started to re dial and i placed it on loud speaker so it would be hear to confirm my requested. 15 Calls later and still no answer from the number he gave me, i asked for the manger to please try as i was running out of battery after 45 minutes trying to get confirmation of the agreed credit. I said if he could phone them and i would ask them infront of his, or they could ring me back quickly and i would deal with it on my phone but when they answered for him (guessing a different number he used) he then did not ask for them to call me and said that nope as he said they would not credit my postage. I said to him that i asked for him to pass me phone or at least get them to phone me instore now so i could verify the details of the agreed return but he said no. At this point i gave up and got my part credit note and said

    Situated in a busy precinct this branch is based in a very long narrow building. This being so, I…read morefound it very claustrophobic and depressing. Absolutely jammed with stock , in fact, there's hardly room for any customers..!! Staff are very amiable and appear to enjoy their work. Stock is stacked from ceiling to floor, and prices range hi-lo, as you would expect. Reasonable discounts on offer. Car park is quite a way from the store, to the North, by the theatre. This car park is far cheaper than parking inside the City Walls..!!!

    Wiggle - sportswear - Updated May 2026

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